Microsoft Dynamics Support Resource – University of Huddersfield

Microsoft Dynamics Support Resource – University of Huddersfield

To provide suitable dynamics CRM support and development resource, to work alongside the university’s own project management or business analyst resource.

United Kingdom-Huddersfield: Customer Relation Management software development services

2020/S 165-401578

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: University of Huddersfield
Postal address: Queensgate
Town: Huddersfield
NUTS code: UKE44 Calderdale and Kirklees
Postal code: HD1 3DH
Country: United Kingdom
Contact person: Claire Gunton
E-mail: c.gunton@hud.ac.uk
Internet address(es):Main address: https://in-tendhost.co.uk/universityofhuddersfield

Address of the buyer profile: www.hud.ac.uk

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://in-tendhost.co.uk/universityofhuddersfield
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://in-tendhost.co.uk/universityofhuddersfield
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Education

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Microsoft Dynamics Support Resource

 

Reference number: HUD-CLS-032

II.1.2)Main CPV code

72212445 Customer Relation Management software development services

II.1.3)Type of contract

Services

II.1.4)Short description:

The University is looking to establish a single supplier framework agreement to appoint a partner who can provide suitable dynamics CRM support and development resource, to work alongside the University’s own project management or business analyst resource, as required over the term of the agreement. The primary purpose of the framework agreement is to provide an ongoing dedicated resource to the University. The secondary purpose is to facilitate an agile and efficient route to market in the event that the University identifies additional projects which require dynamics CRM support, but which fall outside of the scope of the ongoing resource and business as usual.

 

II.1.5)Estimated total value

Value excluding VAT: 300 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKE44 Calderdale and Kirklees
Main site or place of performance:

Huddersfield.

 

II.2.4)Description of the procurement:

 

The University is looking to establish a single supplier framework agreement to appoint a partner who can provide suitable dynamics CRM support and development resource, to work alongside the University’s own project management or business analyst resource, as required over the term of the agreement. The primary purpose of the framework agreement is to provide an ongoing dedicated resource to the University. The secondary purpose is to facilitate an agile and efficient route to market in the event that the University identifies additional projects which require dynamics CRM support, but which fall outside of the scope of the ongoing resource and business as usual. It is envisaged that the appointed partner will offer suitable resource to cover professional services including, but not limited to, the following:

• systems/business analysis,

• solutions development,

• systems maintenance,

• dynamics 365 support,

• user adoption, knowledge transfer, change management and training,

• mobile solutions,

• trusted advisor,

• documentation,

• end of contract handover.

 

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 300 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

Initial duration of 2 years with the option to extend for two further periods of 1 year subject to continued demand, satisfactory performance and pricing. The maximum agreement term is 4 years.

 

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

 

 

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

 

 

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
In the case of framework agreements, provide justification for any duration exceeding 4 years:

None

 

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 21/09/2020
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 21/09/2020
Local time: 13:00
Place:

 

 

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Official name: University of Huddersfield
Town: Huddersfield
Country: United Kingdom
E-mail: procurement@hud.ac.uk
VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

 

 

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

21/08/2020