Ministry of Justice FITS End User Computing Services

Ministry of Justice FITS End User Computing Services

The FITS Programme has been established to implement a Service Tower operating model for the delivery of ICT Services across the MoJ and to procure replacement contracts that align with and support this model. United Kingdom-London: IT services: consulting, software development, Internet and support

2013/S 171-296311

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Ministry of Justice – End User Computing Services (EUC)
Ministry of Justice – ICT Procurement, 2nd Floor, 102 Petty France
Contact point(s): FITS Commercial Team
For the attention of: Navid Ghamsari
SW1A 9AJ London
UNITED KINGDOM
Telephone: +44 2033346414
E-mail: fitscommercial@justice.gsi.gov.uk

Internet address(es):

General address of the contracting authority: http://www.justice.gov.uk/

Address of the buyer profile: http://www.gov.uk/government/organisations/ministry-of-justice/about/procurement

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local sub-divisions
I.3)Main activity

General public services
Public order and safety
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

FITS End User Computing Services
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Main site or location of works, place of delivery or of performance: Nationally, to include MoJ Headquarters, HM Prisons, HM Courts and Tribunals centres, Probation Services centres and a range of other locations ( circa 1 500 nationally).
NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

As set out in the MoJ’s PIN 2013/S 124-212861 for the Future IT Sourcing Programme (FITS) the MoJ’s current major ICT contracts were negotiated prior to the creation of the MoJ. As a result, the contracts are broadly aligned to business units within the Authority (e.g. NOMS, HMCTS, Headquarters) rather than supporting economic, standard and integrated services across the Authority. These legacy contracts are due to expire in the next few years. The FITS Programme has been established to implement a Service Tower operating model for the delivery of ICT Services across the MoJ and to procure replacement contracts that align with and support this model. This Contract Notice covers the procurement of End User Computing Services (EUCS).

MoJ does not propose to place any specific constraints on the number or combination of contracts for which any supplier may bid in this and later competitions. However, in order to minimise any conflict of interest, the successful bidder for EUCS services will be asked to demonstrate appropriate ethical walls are in place between the parts of its organisation responsible for the delivery of EUCS services and those parts that may be responsible for the delivery of services in other Service Towers. Suppliers who are considering bidding for EUCS and any other service tower should consider the implications this will have for them, the MoJ and other Service Tower Providers.
EUCS services:
End User Computing Services
The responsibility of the End User Computing Services (EUCS) Supplier shall be the provision, management and support of EUCS Services that achieve the agreed Service Level Targets. The scope of these services includes:
— Client Devices such as desktops, laptops and tablets;
— Peripheral Equipment such as directly attached printers and scanners, dictaphones, cameras, headsets;
— Storage including unstructured data storage for End User’s personal and shared data, messaging, and archived data;
— All Software used in the delivery and support of EUCS, such as operating system, open source, assistive technology or COTS consumed by End Users;
— Presentation and Provisioning Service that will provide a consistent End User experience, such as the look and feel, branding and a consistent method of access for users to their applications and services irrespective of the device used;
— Directory Service that manages information about people, devices and the rights they have to the Authority’s Services;
— Information Security Management service that will support confidentiality, availability and integrity of the EUCS;
— Service Management functions that support the EUCS and also to work and collaborate with other FITS Suppliers to deliver the End to End Services;
— Live and non-live environments, including training environments that support the delivery of the EUCS and FITS Services;
— Distributed platforms hosted in local server rooms that support Business Applications provided by the Application Maintenance and Support Suppliers; and
— Collaboration Services, which includes:
– A messaging service for End Users and Business Applications including email and a facsimile service;
– Office automation such as word processing;
– Workgroup collaboration;
– Device and enterprise search;
– Address book;
– Calendar; and
– Instant messaging.
The End User Computing Services (EUCS) Supplier shall manage and integrate the following Authority procured services with the EUCS service defined above and ensure that they achieve the agreed Service Level Targets:
— Identity and access management services that allow authorisation of people and devices to access services;
– Workgroup collaboration

II.1.6)Common procurement vocabulary (CPV)

72000000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

End User Computing and Common Services (EUC).
Please refer to the accompanying Descriptive Document for further details of EUCS services and the scope of the contract.
Estimated value excluding VAT:
Range: between 150 000 000 and 200 000 000 GBP
II.2.2)Information about options

Options: yes
Description of these options: Description of these options: The value given in section II.2.1 is an estimate based on running costs for a contract term of 5 years.
The MoJ plans to enter into a contract with an initial duration of 5 years with the option for the Authority to extend by 2 further 12 month periods.
Provisional timetable for recourse to these options:
in months: 60 (from the award of the contract)
II.2.3)Information about renewals

This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

No Deposits are required. The Authority’s particular Guarantee requirements will be set out in the PQQ (Pre-Qualification Questionnaire).
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Details of financing conditions and payment arrangements will be outlined in the ITN.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

The Authority intends to enter into a contract with either a single contractor or prime contractor (which may be an existing company or special purpose vehicle). The prime contractor would be expected to be a single legal entity.
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Potential Providers will be assessed in accordance with Part 4 of the Public Contracts Regulations 2006 (as amended) on the basis of information provided in response to the Pre-Qualification Questionnaire (PQQ).
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: The minimum level(s) of standards required are as set out in the Pre- Qualification Questionnaire (PQQ) note that a number of criteria will be assessed on a pass/fail basis.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
See III.2.1 and III.2.2 and here:
The information required to demonstrate compliance with the minimum standard for reliability having regard to past performance is set out below and in the Pre- Qualification Questionnaire (PQQ):
(1) The Potential Providers must supply a list comprising a statement of all the relevant principal goods sold and/or services provided in the previous 3 years by the entity or entities specified in A or B below.
Any reference to a ‘bidder’ or ‘entity’ includes reference to a consortium, where relevant, whether or not the consortium has a legal personality.
The criteria by reference to which the principal goods and/or services have been identified should be stated
by the bidder.
A.
The list referred to above must include at least either:
(a) * contracts under which relevant goods and/or services have been provided by the bidder or
(b) a contract (or contracts) under which it has provided relevant goods or services.
Where the bidder is an entity that is continuing an undertaking or undertakings (or any part of an undertaking or undertakings) which were previously conducted by one or more other entities (each a ‘predecessor entity’), the list of such contracts must include the contracts under which relevant goods and/or services were provided by each predecessor entity.
Alternatively, where the bidder may rely on other entities (including, in the case of a consortium, members of the consortium) to enable it to perform the contract, save as specified below the list must:
(i) describe the function that each such other entity will perform under the contract to be awarded, and
(ii) include at least either:
(a) * contracts in respect of relevant goods and/or services provided by the bidder (or a predecessor body) and * contracts in respect of relevant goods and/or services provided by any other entity (including any member of the consortium) on which the bidder may intend to rely to enable it to perform the contract, or
(b) in respect of the bidder or any other such entity, a contract (or contracts) under which relevant goods and/or services were provided by it and in either case which are relevant to the function that each will perform under the contract to be awarded.
Where the bidder is an entity which has been formed for the particular purposes of bidding for the contract the subject of this Notice, the bidder may comply with paragraph B(ii) above by including in its list contracts under which relevant goods and/or services were provided by those entities on whom the bidder
will rely to perform the contract (or their predecessor entities), instead of the bidder itself.
Where it is envisaged that the bidder will rely on one or more sub-contractors to enable it to perform the contract to be awarded to be performed:
in so far as any sub-contractor has not been appointed, the list should describe the function that subcontractor
will perform but need not include any contract by such a sub-contractor, and
in so far as the anticipated value of any particular sub-contract is less than 5 per cent of the total contract value, the bidder need not comply with the requirements in B(ii) above in relation to that particular subcontract.
(2) The bidder must also provide:
(a) certificates in the form set out in the Annex 1 to the PQQ from those to whom goods and/or services on the list were provided;
(b) if any such certificate cannot be obtained, an explanation of the steps taken to obtain it and why it is
not available and a certificate (in the same form) from the entity that provided the goods and/or services instead;
(c) if the certificate does not state that the goods and/or services have been provided satisfactorily in accordance with the terms of the contract in question, information to show that any reason why they were
not so provided will not recur in the performance of the contract to be awarded.
(3) In considering whether it is satisfied that the minimum standard for reliability based on past performance is met, the MoJ reserves the right to verify the information required and to require the bidder/
consortium to clarify or supplement it.
Minimum level(s) of standards possibly required:
Any bidder/consortium must meet the minimum standard in relation to reliability based on past performance as set out in the Pre- Qualification Questionnaire (PQQ):
The minimum standard for reliability having regard to past performance is that the MoJ is satisfied that the contracts required on the list to be provided have been satisfactorily performed in accordance with their terms or, where that has not occurred, the reason or reasons why that has not occurred in relation to any such contract, will not recur in the performance of the contract to be awarded
The MoJ will assess whether or not this minimum standard is met at the PQQ selection stage. In addition the MoJ may also re-assess whether this minimum standard is met prior to shortlisting, the granting of preferred bidder status, and/or the conclusion of the contract.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Negotiated
Some candidates have already been selected (if appropriate under certain types of negotiated procedures) no
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 3: and maximum number 4
Objective criteria for choosing the limited number of candidates: Selected Potential Providers will be issued an ITN following evaluation of responses to the PQQ. The MoJ will rank Potential Providers relative to one another and it will then select a minimum of 3 and a maximum of 4 Potential Providers who will be issued with an ITN: 1) Subject to bullet 2 below Potential Providers must pass the minimum threshold (as set in the PQQ); 2)In the event that less than 4 Potential Providers pass the minimum threshold then the MoJ reserves the right to select the 4 top scoring Potential Providers or cancel the procurement; 3) In the event that more than 4 Potential Providers exceed the minimum threshold then the MoJ will only select the 4 highest scoring Potential Providers.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract

Prior information notice

Notice number in the OJEU: 2013/S 124-212861 of 28.6.2013

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

2.10.2013 – 17:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published: 4-6 Years
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

The Ministry of Justice will be performing events through its eSourcing Portal. The eSourcing Portal is an online application that allows all potential suppliers to create and submit their responses to any Requests for Information, Requests for Quotes, or Requests for Proposals via the internet rather than in paper form (although there may be some instances where paper responses will be required).
If you are not already registered on the eSourcing Portal, or if you are already registered on the eSourcing Portal and wish to access the FITS End User Computing Services PQQ event, please send an email to the relevant contact as stated in the notice/advert:
FITScommercial@justice.gsi.gov.uk

Stating:
Company Name.
Your Name.
Contact email.
The MoJ will then contact you with the registration process and/or instructions for registered suppliers interested in participating in this procurement.
Transparency requirements:
HM Government requires that tender documentation issued by government departments for contracts with a value exceeding GBP 10 000 over the life of the contract are published online (www.contractsfinder.businesslink.gov.uk) for the general public. The resulting contract shall also be published. The Ministry of Justice may use its discretion to redact information to protect key commercial interests or on prescribed grounds. Therefore, bidders who wish information not to be published if successful should secure agreement with the Ministry of Justice prior to submission. Only documentation relating to awarded contracts will be published. Key commercial interests would be trade secrets and commercial interests which would be prejudiced by publication, following the tests in section 43 of the Freedom of Information Act 2000. http://www.justice.gov.uk/guidance/docs/foi-exemption-s43.pdf

The prescribed grounds for redaction are:
(a) national security;
(b) personal data;
(c) information protected by intellectual property law;
(d) information which it is not in the public interest to disclose (following the tests under the Freedom of Information Act 2000)
(e) third party confidential information;
(f) IT security; or
(g) prevention of fraud.
Conflicts of interest:
MoJ does not propose to place any specific constraints on the number or combination of contracts for which any supplier may bid in this and later competitions within the FITS programme. However, in order to minimise any conflict of interest if the successful bidder for End User Computing Services is also awarded another contract under the FITS Programme, the successful bidder will be asked to demonstrate appropriate ethical walls are in place between the parts of its organisation responsible for the delivery of End User Computing Services and those parts that may be responsible for the delivery of services under the other contract(s). Suppliers who are considering bidding for End User Computing Services and any other competitions under the FITS programme should consider the implications this will have for them, the MoJ and other Service Suppliers. MoJ will need to be satisfied that the proposed measures to be put in place to avoid any conflict are suitable and effective.
SMEs:
Small to Medium Enterprises (SMEs) are encouraged to express an interest in participating in the competition. This is consistent with the Government’s intention to increase the role of SMEs in its supply chains in order to encourage efficiency and innovation. Accordingly, SMEs are invited to complete PQQs and in the event that SMEs are not successful in their own right, SMEs will be given the option of their details being forwarded to qualifying suppliers.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Precise information on deadline(s) for lodging appeals: The Authority will incorporate a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to tenderers. This period allows unsuccessful tenderers to seek further debriefing from the contracting authority before the contract is entered into. If an appeal regarding the award of the contract has not been successfully resolved, The Public Contracts Regulations 2006 (as amended) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:2.9.2013