Mitel Maintenance Support Contract – Wolverhampton

To provide a Hardware Support Service for three Mitel 3300 MXe controllers.

Contract summary

Industry

  • Radio, television, communication, telecommunication and related equipment – 32000000

Location of contract

WV14 6BT

Value of contract

Published date

20 May 2020

Closing date

26 May 2020

Contract start date

26 May 2020

Contract end date

26 May 2020

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

 

Description

The City of Wolverhampton College is seeking a Mitel accredited supplier to provide a Hardware Support Service for three Mitel 3300 MXe controllers. The controllers are located across the College’s three main campuses in Wolverhampton:
Paget Road Campus, WV6 0DU
Wellington Road Campus, WV14 6BT
Metro One Campus, WV1 3AH

The maintenance contract is to be let for a two year period commencing 1 June 2020.

Suppliers are asked to provide details of their Mitel accreditations.

Suppliers are asked to provide two proposals for consideration based on two levels of support:
1. 8 x 5 x 4 4 hour Fix – Engineer to arrive onsite with parts and to restore the service within 4 business hours of the call being logged.
2. 8 x 5 x NBD Fix – Engineer to arrive onsite with parts and to restore the service before the end of the next business day (NBD) after the call being logged.

Suppliers are also asked to provide details of the current resolution statistics and achievement rates against SLA.
– To access this competition: login to https://suppliers.multiquote.com and view the opportunity RA284146. Not registered on MultiQuote – visit https://suppliers.multiquote.com then register and quote RA284146 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.

 

About the buyer

Contact name

Daniel Harris

Address

Wellington Road Campus
Wolverhampton
WV14 6BT
England

Telephone

0151 482 9230

Email

support@multiquote.com

 

Other information

 

How to apply

Please apply directly to the buyer using the contact details provided, or follow the instructions given in the notice description or information section.