Mobile Voice and Data Services for the Public Sector

Mobile Voice and Data Services for the Public Sector

For the provision of Mobile Voice and Data Services including hardware.

Mobile Voice and Data Services

Contract summary



    • SIM cards – 31712112
    • Radio, television, communication, telecommunication and related equipment – 32000000
    • Operating systems – 48620000

Location of contract

United Kingdom

Value of contract


Procurement reference


Published date

18 May 2021

Approach to market date

21 October 2021

Contract start date

7 June 2022

Contract end date

5 June 2026

Procedure type

Open procedure (OJEU)

Contract is suitable for SMEs?


Contract is suitable for VCSEs?




For the provision of Mobile Voice and Data Services including hardware.
The structure and scope of the procurement will be informed as a result of engagement subsequent to this PIN.

The lotting structure will be determined as a result of the market engagement and therefore Lots may be re-scoped or removed entirely. Further information is included in the Additional Information section VI.3.


More information


Spend profile

Financial year Budget
2022/2023 £44,900,000
2023/2024 £147,600,000
2024/2025 £203,200,000
2025/2026 £232,100,000
Additional text
This Prior Information Notice (PIN) is to signal an intention to commence market engagement with suppliers. Crown Commercial Service intends to hold market engagement sessions through webinars and optional 1:1 sessions during May 2021 with industry experts, specialists and suppliers interested in potentially bidding for any resulting contract(s).
To attend an engagement webinar, please register using the following link:
Any queries relating to this project should be directed to
Each of the proposed Lots mentioned within this Prior Information Notice will be discussed at the market engagement sessions:
Lot 1: Mobile Voice and Data Services – aims to provide (but is not limited to) UK, international, roaming, SMS, data (together “Airtime Services”), device hardware, accessories and supporting services, mobile device management and associated supplementary services (e.g. security).
Lot 2: Telecommunication Audit & Health Check – aims to provide a service which audits current spend and usage levels, offers gap analysis and recommends possible tariff/solution prioritisation and a preferred framework supplier. It may also provide physical audit and contact services.
Lot 3: Professional Support Services – aims to provide professional support to achieve a future operating model design incorporating any related technologies for mobile voice and data services and to provide support in the following areas including but not limited to:
System and Service Integration; Strategy; Implementation services (which may include an option for Contact Services); and Integration and security solutions.
Note, the lotting structure of this agreement will be determined as a result of market engagement and is therefore subject to re-scoping or removal.
The estimated value stated in II.1.5 is an indicative value and is based on an initial contract period of three years and a one year optional extension period, both subject to change depending on the results following the market engagement and further research.
The estimated date of publication stated in II.3 and is subject to change as a result of market engagement and further research.
Crown Commercial Service (CCS) will use an eSourcing system for any resulting competition and reserves the right to use an electronic auction. The eSourcing system we will use is
Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Please refer to the CCS website page for
updates and monitor Find a Tender service for the publication of the contract notice. 

How to apply

Follow the instructions given in the description or the more information section.


About the buyer


Contact name

The Minister for the Cabinet Office acting through Crown Commercial Service


9th Floor, The Capital, Old Hall Street
L3 9PP


+44 3450103503