Mobile Workforce Management Software Tender

NGN will be looking at either selecting a single supplier or a range of suppliers for these tender events.
1. Mobile workforce management and data capture solution. 2. Mobile Workforce scheduling tool.

United Kingdom-Leeds: IT services: consulting, software development, Internet and support

2015/S 053-092766

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Northern Gas Networks Limited
1100 Century Way, Thorpe Park, Business Park Colton
For the attention of: Kim Vaughan
LS15 8TU Leeds
UNITED KINGDOM
Telephone: +44 1133975432
E-mail: kvaughan@northerngas.co.uk

Internet address(es):

General address of the contracting authority: www.northerngasnetworks.co.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Other: Utilities

I.3)Main activity

Other: Gas Distribution, Repair Maintainence and Asset Replacement

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Mobility Platform, Workforce Management and Scheduling Tool.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services

NUTS code UKN

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract

II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Northern Gas Networks (NGN) has been developing its requirements for a mobile Workforce Management solution through an Agile delivery model over recent weeks. NGN has a field workforce of circa 1 400 staff operating on emergency and repair, new gas connections and mains and service replacement. It is the intention that a solution/s will extend to all of these areas.
Suppliers are asked to register interest for 1 or more of the following mobility components. These requirements will be sent out as separate tender events, each with a term of 2 years and a provision to renew for 3 x 1 year periods. NGN will be looking at either selecting a single supplier or a range of suppliers for these tender events.
1. Mobile workforce management and data capture solution.
2. Mobile Workforce scheduling tool.
3. Mobility Platform — foundation for work force management and later other mobility requirements across NGN.
Mobile Workforce Management and Data Capture Solution:
The goal of this work is to:
— Improve the accuracy of data capture from the field.
— Improve the efficiency of back office work management procedures.
— Reduce field data input time.
— Have a solution that NGN can easily configure and change in house after go-live.
The scope of the procurement is expected to include:
— The deployment of a Workforce Management Solution, an establish product backlog is in place for this work, including requirements for work dispatch, field data capture and SAP integration.
— An NGN lead Accelerated Delivery Team (Agile) working alongside the system supplier, partner organisations that support our integrated applications (such as SAP and Ventyx Service Suite) and our system users to delivery features through regular releases.
— Applications maintenance services and licenses/subscriptions.
— Cloud based hosting and high levels of availability.
— User centred design and development (UX).
— Automated testing, Behavioural Driven Development and edge/UI testing.
Mobile Workforce Scheduling tool:
The goal of this work is to:
— Efficient dispatching of work to the best placed person to complete the work.
— User friendly visualisation of workforce availability and workload.
— Reduce back office data input time.
— Ability to automatically dispatch work.
— Have a solution that NGN can easily configure and change in house after go-live.
The scope of the procurement is expected to include:
— The deployment of a Workload Scheduling and Dispatch Solution, an establish product backlog is in place for this work, including requirements for work dispatch, field data capture and SAP integration
— An NGN lead Accelerated Delivery Team (Agile) working alongside the system supplier, partner organisations that support our integrated applications (such as SAP and Ventyx Service Suite) and our system users to delivery features through regular releases.
— Applications maintenance services and licenses/subscriptions.
— Option for cloud based hosting and high levels of availability.
— User centred design and development (UX).
— Automated testing, Behavioural Driven Development and edge/UI testing.
Mobility Platform — foundation for work force management and later other mobility requirements across NGN.
The goal of this work is to:
— Increase re-use of technical components so reducing overall cost of ownership.
— Provide enterprise grade security.
— Enhance data integrity through robust mobile to back office solution integration.
— Improve mobile solution agility through flexible and quick deployment to multiple sub-groups of users.
— Enhance insight and ability to respond and adapt to mobile usage through full web service life-cycle management.
The scope of the procurement is expected to include:
— Application on prem or cloud licenses/subscriptions.
— Ongoing Application Maintenance services with high levels of availability.
— Ongoing development roadmap and upgrade path.
— Deployment support to NGN and selected NGN deployment partner.
— Training to NGN on use of application.
The procurement is intended to provide NGN with a mobile platform that supports:
— Secure and reliable access to a mobile platform.
— A partnership relationship with a supplier that will demonstrate the values of an NGN accelerated delivery team and with a proven track record of using agile delivery techniques and their values.
— A subscription/ licence model to support a scalable and flexible use of the product in NGN for a range of contracted durations from 1 to 5 years.
These procurement activities are intended to provide NGN with:
— A Secure and reliable access to hosted Workforce Management services, able to support the deployment of the product backlog.
— A partnership relationship with a supplier that will demonstrate the values of an NGN accelerated delivery team and with a proven track record of using agile delivery techniques and their values.
— A subscription/ licence model to support a scalable and flexible use of the product in NGN for a range of contracted durations from 1 to 5 years.
— Support NGN in achieving its customer targets and customer experience strategy.
— A reduced carbon footprint, for example through rationalisation, sharing of data centre facilities, and the use of more modern, efficient and sustainable hardware components.
Successful bidders will be expected to work as part of an NGN led Accelerated Delivery team to deliver the prioritised backlog through regular releases of features to production use, they will be required to have experience in Agile delivery techniques, have a product that can be utilised to meet the requirements in the product backlog, support automated testing and have a strong UX focus on their development for both a desktop and mobile client.

II.1.6)Common procurement vocabulary (CPV)

72000000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no

II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Estimated value excluding VAT:
Range: between 1 500 000 and 2 700 000 GBP

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: yes
Number of possible renewals: Range: between 1 and 3

II.3)Duration of the contract or time limit for completion

Starting 1.7.2015. Completion 30.6.2017

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

III.2.2)Economic and financial ability

III.2.3)Technical capacity

III.2.4)Information about reserved contracts

III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no

IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

IV.3.4)Time limit for receipt of tenders or requests to participate

22.4.2015 – 17:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

12.3.2015