Mobile working and scheduling software tender

Mobile working and scheduling software tender

Suppliers will be invited to meet with the council week commencing 29.10.2012.

UK-Coalville: industry specific software package

2012/S 192-315585

Prior information notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

North West Leicestershire District Council
Council Offices, Whitwick Road
Contact point(s): The above mentioned contact points
For the attention of: Mike Harding
LE67 3FJ Coalville
Telephone: +44 1530454618

Internet address(es):

General address of the contracting authority:

Further information can be obtained from: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority
I.3)Main activity

General public services
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II.B: Object of the contract (Supplies or services)

II.1)Title attributed to the contract by the contracting authority:

Mobile working and scheduling.
II.2)Type of contract and place of delivery or of performance

NUTS code UKF22

II.3)Information on framework agreement
II.4)Short description of nature and quantity or value of supplies or services:

Soft market testing – please note this is not a call for competition.
North West Leicestershire District Council (the Council) is responsible for 4 479 dwellings. Customers request repairs via a central helpdesk staffed by multi-skilled agents who raise work orders to be implemented by either the Council’s In House Repairs Team or external contractors. The In House Repairs Team, which services approximately 80 % of repair requests, includes 22 skilled operatives who complete a range of plumbing, electrical and general repairs.
The Council aims to improve the efficiency of the repairs job scheduling process through the introduction of a dynamic scheduling system supported by mobile technology. It is envisaged that operatives will be equipped with a rugged PDA, smart phone or similar device and will be allocated one job at a time via this device on completion of the previous job. The required system will support automatic management of the operatives’ calendars to maximise the number of jobs that can be completed by the In House Repairs Team. The operatives’ calendars are maintained within Capita Openhousing, which the Council uses as its core housing management system. The dynamic scheduling system must therefore integrate comprehensively with Capita Openhousing. The Council operates in a rural district with variable mobile network coverage, so the mobile technology must function effectively in low bandwidth and offline modes.
In addition to the immediate requirement for a mobile dynamic scheduling solution, the Council is also considering mobile working solutions for other user groups. Typically, these users need a combination of electronic forms to replace paper based systems, and access to back office systems, including Idox Uniform and Capita Revenues & Benefits. The Council would therefore prefer to procure a dynamic scheduling solution that includes mobile technology that includes or could be extended to support access to these systems.
The Council is seeking to procure a complete solution from a single vendor who can offer installation, configuration and support services throughout the lifetime of the system. The Council would prefer a Commercial Off-the-Shelf (COTS) solution with minimal customisation, rather than a bespoke or heavily customised system.
The Council would like to speak to potential suppliers of such solutions prior to going to formal competition in order to gain a greater understanding of the market place and various options that may be open to it, with a view to helping the Council shape its requirements. You are therefore invited to contact the Council’s Project Officer to discuss this opportunity:, +44 1530454618.
Suppliers will be invited to meet with the council week commencing 29.10.2012.
Once the soft market testing exercise is completed we will make a decision concerning the procurement of a suitable solution. If we decide to proceed, then this would be undertaken with full regard to our legal obligations. For example, the exercise would have to comply with public procurement regulations, which may involve an EU-compliant tender process. Neither the intention nor the purpose of this soft market testing exercise is to confer any advantage upon its participants in any future procurement process.
Estimated cost excluding VAT:
Range: between 100 000 and 200 000 GBP
II.5)Common procurement vocabulary (CPV)


II.6)Scheduled date for start of award procedures
II.7)Information about Government Procurement Agreement (GPA)
II.8)Additional information:

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.2)Conditions for participation
III.2.1)Information about reserved contracts

Section VI: Complementary information

VI.1)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.2)Additional information:

GO Reference: GO-2012102-PRO-4289615.
VI.3)Information on general regulatory framework
VI.4)Date of dispatch of this notice: