MyBol Website Usability Testing Contract

Description of the contract

My Benefits Online (MyBOL) is a web-based enquiry service that allows recipients of certain benefits to view basic information about those benefits. At its inception some four years ago, the scope of the service’s functionality was extremely broad. The original functional scope of both the MyBOL service and the suite of services of which MyBOL was a component, has reduced during the course of development. It is unclear whether the current service proposition is understood by users and meets user needs. 2.2 Previous rounds of testing have been conducted with pseudo-functional wireframes in guided one-to-one sessions. No ‘real’ users have interacted with the ‘real’ service. 2.3 It is uncertain whether the issues and recommendations generated by previous rounds of testing have been addressed in the live service. 1. SCOPE OF REQUIREMENT 3.1 Research Objectives The overarching research objective is to conduct user testing on the live MyBOL service, in advance of making the service public, which will enable DWP to: • Ensure that the service proposition is understood by real users and meets their needs • Evaluate the usability of the complete, end-to-end user journey, including the security/identity assurance component • Test the usability of the core MyBOL service using standard usability evaluation methodology • Identify any critical/serious proposition and usability issues and make appropriate recommendations to resolve them

 

Documents

Classification of the contract

72800000 Computer audit and testing services

 

Who to contact

How to apply

To participate in this procurement, Potential Providers must first be registered on the Government Procurement Service e-Sourcing Suite. If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link ‘Register for GPS eSourcing’. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so at the Invitation to Tender stage. Full instructions for registration and use of the system can be found at http://gps.cabinetoffice.gov.uk/i-am-supplier/respond-tender Once you have registered on the eSourcing Suite, you will need to express and interest for the RM 1184 MyBol Usability Testing Contract. This is done by emailing ExpressionOfInterest@gps.gsi.gov.uk. Your email must clearly state: • the name of this procurement MyBol Usability Testing Contract and the RM reference number RM 1184; • the name of the registered supplier; and • the name and contact details for the registered individual sending the email. Government Procurement Service will then process this email and assign your organisation to the opportunity. The registered user will receive a notification email to alert them once this has been done. The Invitation to Tender will be issued on Monday 28 January 2013, 13:00PM GMT and therefore suppliers can register on the e-Sourcing Suite between the issue date of this Contracts Finder advert and the above deadline date. It is advised however that Potential Providers register as soon as practically possible in order to receive the Invitation to Tender and have a sufficient amount of time to respond. For technical assistance on use of the eSourcing Suite please contact the Helpdesk: Freephone: 0345 010 3503 Email: supplier@gps.gsi.gov.uk