MyBol Website Usability Testing Contract
My Benefits Online (MyBOL) is a web-based enquiry service that allows recipients of certain benefits to view basic information about those benefits. At its inception some four years ago, the scope of the service’s functionality was extremely broad.
MyBol Usability Testing Contract
Reference number: RM 1184, SB 046
Deadline date:08/02/2013
This deadline is for… ITT response deadline
Contract value:£0 – £21,000
Location where the contract is to be carried out: London Please note: this is a web based service so physical location is not relavent.
Is this suitable for smaller suppliers? Yes
Is this contract suitable for a voluntary, community and social enterprise organisations? Yes
Name of the buying organisation: PCoE – Procurement Centre of Excellence
Description of the contract
My Benefits Online (MyBOL) is a web-based enquiry service that allows recipients of certain benefits to view basic information about those benefits. At its inception some four years ago, the scope of the service’s functionality was extremely broad. The original functional scope of both the MyBOL service and the suite of services of which MyBOL was a component, has reduced during the course of development. It is unclear whether the current service proposition is understood by users and meets user needs. 2.2 Previous rounds of testing have been conducted with pseudo-functional wireframes in guided one-to-one sessions. No ‘real’ users have interacted with the ‘real’ service. 2.3 It is uncertain whether the issues and recommendations generated by previous rounds of testing have been addressed in the live service. 1. SCOPE OF REQUIREMENT 3.1 Research Objectives The overarching research objective is to conduct user testing on the live MyBOL service, in advance of making the service public, which will enable DWP to: • Ensure that the service proposition is understood by real users and meets their needs • Evaluate the usability of the complete, end-to-end user journey, including the security/identity assurance component • Test the usability of the core MyBOL service using standard usability evaluation methodology • Identify any critical/serious proposition and usability issues and make appropriate recommendations to resolve them
Documents
Classification of the contract
72800000 Computer audit and testing services
Additional information
Contract type: Services – Unspecified
Is it a framework agreement? No
Is this contract related to a programme of funding? No
Contract will be awarded based on: Most economically advantageous tender in terms of: The criteria stated in the contract documents
Estimated length of contract: 08/02/2013 – 25/02/2013
Who to contact
Contact name Mike Redmond
Organisation name PCoE – Procurement Centre of Excellence
Address Room 2Y92 Concept House, Cardiff Road, Newport, Gwent, NP10 8QQ
Telephone 01633 811600
Extension number:
Fax
Web address