National Confidential Alert Line for NHS Scotland

National Confidential Alert Line for NHS Scotland

The Scottish Government requires a contractor to provide a confidential alert line service for NHS Scotland staff, which will allow staff to report any concerns they have about patient safety or malpractice in the NHS in Scotland.

CONTRACT NOTICE – NATIONAL
SERVICES

1 Authority Details

1.1

Authority Name and Address


Scottish Government

SPCD, 3F North, Victoria Quay,

Edinburgh

EH6 6QQ

UK

Tony Cruickshank

+44 1312447167
http://www.scotland.gov.uk
www.publiccontractsscotland.gov.uk
www.publiccontractsscotland.gov.uk

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

National Confidential Alert Line for NHSScotland

2.2

Description of the goods or services required

The Scottish Government requires a contractor to provide a confidential alert line service for NHS Scotland staff, which will allow staff to report any concerns they have about patient safety or malpractice in the NHS in Scotland, and, where appropriate, have these concerns passed to an NHS Board or appropriate Regulator on the staff member’s behalf. The service will also be required to provide:

– Information on the outcomes of all cases received (within the restrictions of individual confidentiality);

– A package of training measures aimed at educating NHSScotland management and staff on the complex issues and support mechanisms surrounding whistleblowing (more detail on this requirement is provided at section 2.4 (Project Outputs);

– Dedicated advice on protection afforded to whistleblowers through the Public Interest Disclosure Act (PIDA) 1998;

– A mechanism to record feedback from users of the service and, where possible, feedback outcomes of cases referred to regulatory bodies back to the caller; and,

– A mechanism to inform Health Boards of the number of cases of whistleblowing and bullying and harassment reported through the Alert Line service relating to their areas (where caller consent has been provided).

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=299726.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3

Notice Coding and Classification

271000 Call Systems
279999 other Information Communication Technology

100 All Scotland
120 Highlands and Islands
130 Aberdeen & North-East
140 Tayside, Central & Fife
150 Glasgow & Strathclyde
160 Edinburgh & Lothians
170 Scotland South

2.4

Total quantity or scope of tender

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

Single stage – Any candidate may submit a tender.

4.2

Reference number attributed to the notice by the contracting authority

CASE/200069

4.3

Time Limits

a) Time-limit for obtaining documentation

b) Time-limit for receipt of completed tenders
06-05-2014  Time  10:00

c) Estimated award date 30-05-2014

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN

4.6

Tender Submission Postbox

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx

5 Other Information

5.1

Additional Information

(SC Ref:299726)

5.2

Additional Documentation

National Confidential Alert Line for NHSScotland Employees – ITT

5.3

Publication date of this notice

01-04-2014