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National Patient Helpdesk for Video Consultation – NHS England – Invitation to Quote
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National Patient Helpdesk for Video Consultation – NHS England – Invitation to Quote

Monday, 4 October 2021, 10:24

National Patient Helpdesk for Video Consultation – NHS England – Invitation to Quote

Non-OJEU. Contract Value: £122,000. The authority is looking for a supplier for the provision of research to validate and establish, set-up, delivery and sustainable funding options for a future national patient helpdesk for video consultation.

ITQ – National patient helpdesk research, scoping and requirements development

NHS England

Contract summary

 

Industry

  • Research services – 73110000
  • Research and development consultancy services – 73200000

Location of contract

LS2 7UE

Value of contract

£122,000

Procurement reference

CF-0386700D0O000000rwimUAA1

Published date

1 October 2021

Closing date

28 October 2021

Closing time

12pm

Contract start date

1 December 2021

Contract end date

31 March 2022

Contract type

Service contract

Procedure type

Open (non-OJEU)

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

 

Description

The Authority is looking for a Supplier for the provision of research to validate and establish; set-up, delivery and sustainable funding options for a future national patient helpdesk for video consultation. The helpdesk delivery itself is not subject to this procurement.

The National Improvement Directorate has been working in conjunction with NHS England and NHS Improvement regional teams and NHSX supporting the adoption and sustained use of video consultations in secondary care settings to improve the quality of patient care. This project was expected to be delivered at scale over four years as part of the National Outpatient Transformation Programme (NOTP). As a result of the COVID-19 pandemic the use of video technology in NHS secondary care to undertake patient consultations has grown significantly across a wide range of services including acute outpatients, urgent and emergency care, mental health and community services.

During this time trusts and systems quickly adapted to delivering more blended models of patient care through a range of face-to-face consultation and remote consultation, including video consultation (VC), telephone consultation (TC) and online consultation. As the NHS recovers from this unprecedented period many trusts and systems intend to sustain this blended approach and incorporate remote consultations into business as usual.

To support the sustained and expanding use of video consulting in secondary care, the Technology Enabled Improvement (TEI) team within the NOTP is prioritising initiatives designed to drive both service user and healthcare professional uptake and reduce health inequalities which may emerge as a result of video consulting technology.

Interested suppliers should register on the NHS England & Improvement e-procurement system here: https://health-family.force.com/login

• Once logged in click ‘Find Opportunities’ and search for ‘ITQ – National patient helpdesk research, scoping and requirements development’
• Click ‘Register Interest’
• Once you have registered your interest you will be able to view the Requirements and submit a response to the ITQ within the portal.
• Any messages about the opportunity should be sent via the e-procurement system. You can do this by going to the home page and:
o Click on ‘My proposals & Quotes’
o Click the relevant Project Title
o Click ‘Messages’ & ‘New Message’

 

How to apply

 

Follow the instructions given in the description or the more information section.

 

About the buyer

 

Contact name

Sajjad Khan

Address

Quarry House, Quarry Hill
Leeds
LS2 7UE
GB

Email

sajjad.khan2@nhs.net