Network Rail Market Research Tender

Network Rail Market Research Tender

Network Rail has identified a requirement for the provision of market research from third-party suppliers.

United Kingdom-London: Market research services

2020/S 059-142847

Contract notice – utilities

Services

Legal Basis:

Directive 2014/25/EU

Section I: Contracting entity

I.1)Name and addresses

Official name: Network Rail Infrastructure Ltd
Postal address: 1 Eversholt Street
Town: London
NUTS code: UK
Postal code: NW1 2DN
Country: United Kingdom
E-mail: Grace.Cope@networkrail.co.uk
Telephone: +44 1908781000
I.2)Information about joint procurement

I.3)Communication

Access to the procurement documents is restricted. Further information can be obtained at: https://networkrail.bravosolution.co.uk/esop/guest/go/opportunity/detail?opportunityId=48656
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://networkrail.bravosolution.co.uk/esop/guest/go/opportunity/detail?opportunityId=48656
Tenders or requests to participate must be submitted to the abovementioned address

I.6)Main activity

Railway services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Market Research and Insights Services

Reference number: Bravo Project Number 19758

II.1.2)Main CPV code

79310000

II.1.3)Type of contract

Services

II.1.4)Short description:

Network Rail has identified a requirement for the provision of market research from third-party suppliers to provide the following activities both nationally and regionally:

— quantitative and qualitative primary market research,

— commercial market intelligence,

— online survey tool.

II.1.5)Estimated total value

Value excluding VAT: 12 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for all lots
II.2)Description

II.2.1)Title:

Quantitative and Qualitative Primary Market Research

Lot No: 1

II.2.2)Additional CPV code(s)

79310000

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

The appointed service providers will be required to cover some or all expertise in undertaking primary research.

The lot includes but not limited to the following:

• B2C/B2B/CX

• employee engagement

• comms development and evaluation

• brand reputation

• politicians

• journalists

• mystery shopping

• pedestrian counting

• behaviour change

• segmentation

• public health and safety

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 7 000 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 72
This contract is subject to renewal: yes
Description of renewals:

Re-tender of the services after the contract term.

II.2.9)Information about the limits on the number of candidates to be invited

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Commercial Market Intelligence

Lot No: 2

II.2.2)Additional CPV code(s)

79310000

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

The appointed service providers will be required to provide primarily secondary research to inform our commercial property business.

The lot includes but not limited to the following:

• trends and insight into retail buying behaviours of consumers

— general retail consumer buying behaviours (national and global

— travel retail consumer buying behaviours (national and global

— customer experience – experiential activity

• customer profiling and segmentation

• thought leadership in the retail and commercial sphere

• turning information into actionable insights for daily decision-making and strategic planning

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 4 800 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 72
This contract is subject to renewal: yes
Description of renewals:

Re-tender of the services on completion.

II.2.9)Information about the limits on the number of candidates to be invited

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Online Tool

Lot No: 3

II.2.2)Additional CPV code(s)

79311000

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

The appointed service provider will be required to provide an online survey tool that empowers Network Rail employees to undertake in-house research.

The lot includes but not limited to the following:

• requires bespoke registration and onboarding process

• quantitative panel and qualitative functions

• support service for users

• unlimited users and surveys

• easy and intuitive to use for non-research specialists

• template questionnaires provided for different types of surveys

• ability to undertake targeted surveys

• supplier to provide training to users throughout contract

• tools to be compatible across multiple systems and platforms

• tool to meet highest security standards

• GDPR compliant

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 240 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 72
This contract is subject to renewal: yes
Description of renewals:

Re-tender of the services following completion.

II.2.9)Information about the limits on the number of candidates to be invited

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.4)Objective rules and criteria for participation
III.1.5)Information about reserved contracts
III.1.6)Deposits and guarantees required:
III.1.7)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.8)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Negotiated procedure with prior call for competition

IV.1.3)Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with several operators
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 20/04/2020
Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 11/05/2020

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 4 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Official name: Network Rail Infrastructure Ltd
Town: London
Country: United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

19/03/2020