Network Support Services Tender – London
To provide network support services to London Borough of Hounslow.
United Kingdom-Hounslow: Computer network services
Section I: Contracting authority
I.1)Name and addresses
Postal address: Lampton Road, Civic Centre
NUTS code: UKI75 Hounslow and Richmond upon Thames
Postal code: TW3 4DN
Country: United Kingdom
Contact person: Mr Mohammad Ali
I.4)Type of the contracting authority
Section II: Object
Network Support Services
II.1.2)Main CPV code
II.1.3)Type of contract
Provision of network support for the London Borough of Hounslow to provide support for the legacy network equipment and assist in reviewing, upgrading the legacy network equipment in the longer term with the objective of updating and providing modern small, medium and large branch office facilities on a par with those available at the main Hounslow House site, adding in to the fabric via SDWAN where it is advantageous to do so.
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
The London Borough of Hounslow move to a new Civic Centre Building (Hounslow House) March 2019 which installed a Software Defined Access (SDA) from Cisco. Networking at the speed of software using DNA Centre Policy Autonomation and Analytics. Secure onboarding of users and devices across virtual networks. To allow LB Hounslow and partners to connect to the SDA fabric and all networks to run securely this has proved to be a success with many partners onboard using the technology. Which allows the council to keep up with security variabilities and patches and has worked well with flexible working for LBH staff and are partners.
We are looking for a new support contract to provide support for the legacy network equipment and assist in reviewing, upgrading the legacy network equipment in the longer term with the objective of updating and providing modern small, medium and large branch office facilities on a par with those available at the main Hounslow House site, adding in to the fabric via SDWAN where it is advantageous to do so.
The telephony and call centre solutions require replacement with a solution which will deliver on the Council’s digital and collaborative ambitions. Legacy firewalls require replacement with analysis of the configuration before migration to more modern and resilient solutions.
The network support services set out in the specification are critical to the to the operations of the London Borough of Hounslow and the efficient provision of services to residents and business in the Borough.
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
The network support contract will commence on 8 November 2020 and run for 3 years (with a 1 + 1 optional extension). The London Borough of Hounslow will provide 3 months’ notice of its intention to extend or terminate the contract before the end of the 3rd year depending on contractor performance.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.7)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
Postal address: The Strand
Postal code: WC2A 2LL
Country: United Kingdom
Telephone: +44 20794760000
VI.5)Date of dispatch of this notice: