Network Support Services Tender – London

Network Support Services Tender – London

To provide network support services to London Borough of Hounslow.

United Kingdom-Hounslow: Computer network services

2020/S 118-287930

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: London Borough of Hounslow
Postal address: Lampton Road, Civic Centre
Town: Hounslow
NUTS code: UKI75 Hounslow and Richmond upon Thames
Postal code: TW3 4DN
Country: United Kingdom
Contact person: Mr Mohammad Ali
E-mail: mohammad.ali@hounslow.gov.uk
Internet address(es):Main address: http://www.hounslow.gov.uk/

Address of the buyer profile: http://www.hounslow.gov.uk/

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://procontract.due-north.com/Advert/Index?advertId=58ddd6c6-1faf-ea11-8103-005056b64545
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://procontract.due-north.com/Advert/Index?advertId=58ddd6c6-1faf-ea11-8103-005056b64545

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Network Support Services

Reference number: DN482630

II.1.2)Main CPV code

72700000 Computer network services

II.1.3)Type of contract

Services

II.1.4)Short description:

Provision of network support for the London Borough of Hounslow to provide support for the legacy network equipment and assist in reviewing, upgrading the legacy network equipment in the longer term with the objective of updating and providing modern small, medium and large branch office facilities on a par with those available at the main Hounslow House site, adding in to the fabric via SDWAN where it is advantageous to do so.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

72400000 Internet services
72300000 Data services

II.2.3)Place of performance

NUTS code: UKI75 Hounslow and Richmond upon Thames

II.2.4)Description of the procurement:

The London Borough of Hounslow move to a new Civic Centre Building (Hounslow House) March 2019 which installed a Software Defined Access (SDA) from Cisco. Networking at the speed of software using DNA Centre Policy Autonomation and Analytics. Secure onboarding of users and devices across virtual networks. To allow LB Hounslow and partners to connect to the SDA fabric and all networks to run securely this has proved to be a success with many partners onboard using the technology. Which allows the council to keep up with security variabilities and patches and has worked well with flexible working for LBH staff and are partners.

We are looking for a new support contract to provide support for the legacy network equipment and assist in reviewing, upgrading the legacy network equipment in the longer term with the objective of updating and providing modern small, medium and large branch office facilities on a par with those available at the main Hounslow House site, adding in to the fabric via SDWAN where it is advantageous to do so.

The telephony and call centre solutions require replacement with a solution which will deliver on the Council’s digital and collaborative ambitions. Legacy firewalls require replacement with analysis of the configuration before migration to more modern and resilient solutions.

The network support services set out in the specification are critical to the to the operations of the London Borough of Hounslow and the efficient provision of services to residents and business in the Borough.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

The network support contract will commence on 8 November 2020 and run for 3 years (with a 1 + 1 optional extension). The London Borough of Hounslow will provide 3 months’ notice of its intention to extend or terminate the contract before the end of the 3rd year depending on contractor performance.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 16/07/2020
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 16/07/2020
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Official name: High Court Royal Courts of Justice
Postal address: The Strand
Town: London
Postal code: WC2A 2LL
Country: United Kingdom
Telephone: +44 20794760000
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

16/06/2020