Next Generation National Fraud and Cyber-Crime Reporting and Analysis Service – Pre-Market Engagement

Next Generation National Fraud and Cyber-Crime Reporting and Analysis Service – Pre-Market Engagement

The City of London Corporation is carrying out pre-market engagement for a next generation National Fraud and Cyber-crime Reporting and Analysis Service which comprises two elements for the purposes of this engagement exercise: the National Fraud Intelligence Bureau and Action Fraud (i.e. Contact Centre and Victim Care).

United Kingdom-London: Software package and information systems

2020/S 136-335827

Prior information notice

This notice is for prior information only

Supplies

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: The Mayor and Commonalty and Citizens of the City of London (in their capacity as Police Authority for the City of London)
Postal address: City of London Corporation, Guildhall, PO Box 270
Town: London
NUTS code: UKI LONDON
Postal code: EC2P 2EJ
Country: United Kingdom
E-mail: Matthew.Jones@cityoflondon.gov.uk
Telephone: +44 2076063030
Internet address(es):Main address: https://www.cityoflondon.gov.uk

Address of the buyer profile: https://www.capitalesourcing.com

I.2)Information about joint procurement

I.3)Communication

Additional information can be obtained from the abovementioned address

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Next Generation National Fraud and Cyber-crime Reporting and Analysis Service

Reference number: prj_COL_17256

II.1.2)Main CPV code

48000000 Software package and information systems

II.1.3)Type of contract

Supplies

II.1.4)Short description:

The City of London Corporation (the ‘City’) is carrying out pre-market engagement for a next generation National Fraud and Cyber-crime Reporting and Analysis Service which comprises two elements for the purposes of this engagement exercise: the National Fraud Intelligence Bureau and Action Fraud (i.e. Contact Centre and Victim Care).

The City will consider the feedback received to help inform its options and further decision making around both elements. For the avoidance of doubt, this phase of the project is not part of a formal procurement process and the City is not committing, at this stage, to carrying out such a process.

Currently, the estimated whole life costs for a next-generation service comprising all elements is circa GBP 40 000 000 to GBP 60 000 000, based on up to five years (including build and run).

Please refer to II.2.4) description of the procurement below for further information and details on how to obtain the relevant documentation.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

48445000 Customer Relation Management software package
48510000 Communication software package
48517000 IT software package
72000000 IT services: consulting, software development, Internet and support
72210000 Programming services of packaged software products
72212445 Customer Relation Management software development services
72212500 Communication and multimedia software development services
72212517 IT software development services
72322000 Data management services

II.2.3)Place of performance

NUTS code: UKI LONDON

II.2.4)Description of the procurement:

The City in their capacity as Police Authority (for the City) is carrying out pre-market engagement for a next generation National Fraud and Cyber-crime Reporting and Analysis Service

The City of London Police is the designated National Lead Force for fraud, responsible for Action Fraud and the National Fraud Intelligence Bureau and provides a central resource for counter-fraud policing activity, with an overall objective to provide consistency and coordination to fraud investigations.

Individuals, police, businesses and charities report fraud into the National Fraud Intelligence Bureau (NFIB) via various channels using the National Fraud Reporting Centre — Action Fraud.

The National Fraud Intelligence Bureau (NFIB) is the central place for analysing and assessing these reports; the NFIB delivers a critical role, connecting the front-end demand generated via Action Fraud into actionable products (crime packages and intelligence products) which are disseminated to Law Enforcement Agencies.This service ingests data from large number of sources, to enrich the data sets to enable complex entity analysis to link information to crime reports and structure into crime packages.

Action Fraud and NFIB play a vital role in the fight against fraud and cyber-crime with deep expertise and experience placing them in a unique position to provide a truly world leading fraud prevention service. However, their current operations are being hampered by an operating system that fails to meet the high standards expected by victims of fraud.

The functions, services and platforms for Action Fraud and NFIB are delivered through an agreement with a third-party contractor.

As part of this pre-market engagement, the City is primarily seeking to explore:

— technical options to build an integrated Victim Centric Fraud Platform, satisfying and integrating the high-level requirements for Action Fraud and Know Fraud;

— required data architecture to design, build and support the solution;

— how this is likely to achieve the stated functional and operational outcomes;

— how a future solution could deliver value and meet future requirements within a compressed timescale.

In addition, the City would like to find out about the solutions that the market currently or potentially offer, along with the types of innovation or areas of best practice that are being developed and could meet the City’s current requirements and/or make improvements to current ways of working, business processes and systems integration.

If your organisation would like to participate in this pre-market engagement exercise, it can do so by downloading, completing and returning the non-disclosure agreement which can be found on the City’s eProcurement portal at: www.capitalesourcing.com and use the reference number cited at II.1.1) Title field of this notice. Upon completion and return of the non-disclosure agreement, the City can release the Soft Market Test (SMT) documentation and corresponding questionnaire(s) to the respective participant.

Please note that there are two SMT questionnaires: one for the National Fraud Intelligence Bureau and the other is for the Contact Centre and Victim Care element. Organisations can submit a response for either one or both SMT questionnaires.

Participants should register as a supplier on the portal using the aforementioned link (if not already), then search for the opportunity titled using the reference number cited at II.1.1) Title field of this notice.

Please ensure the SMT questionnaire(s) is uploaded to the capital eSourcing portal www.capitalesourcing.com by 11 a.m. on 5 August 2020.

II.2.14)Additional information

II.3)Estimated date of publication of contract notice:

02/11/2020

Section IV: Procedure

IV.1)Description

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes

Section VI: Complementary information

VI.3)Additional information:

This pre-market engagement is being undertaken using the electronic tendering system ‘CapitaleSourcing’ (url:www.capitalesourcing.com).

Therefore, please register on the Capital eSourcing system and then search using reference number cited at II.1.1) Title field of this notice and download, complete and return the non-disclosure agreement which can be found on the City’s eProcurement portal using the URL and reference stated above.

Organisations must submit their completed SMT questionnaire(s), together with any supporting documents via the system by the return deadline of 11 a.m. on 5 August 2020 in order to participate and registration is free. SMT questionnaire(s) cannot be uploaded after the return deadline.

The City will not be held accountable for any errors made by an organisation in submitting their applicable SMT questionnaire(s).

Participation or non-participation in the pre-market engagement shall not prevent any supplier participating in a potential future procurement, nor is it intended that any information supplied as part of the pre-market engagement shall place any supplier at an advantage in a potential procurement process. Participation in this pre-market engagement will be at each organisation’s own cost. No expense in responding to this pre-market engagement will be reimbursed by the City.

VI.5)Date of dispatch of this notice:

13/07/2020