NHS 111 Yorkshire and the Humber including West Yorkshire Urgent Care

NHS 111 Yorkshire and the Humber including West Yorkshire Urgent Care

Main site or location of works, place of delivery or of performance: Yorkshire and the Humber PCTs (see VI.3 below) for NHS 111 service provision; for the West Yorkshire Urgent Care service provision for patients from Airedale, Bradford, Calderdale, Kirklees, Leeds, Wakefield PCTs and Craven locality of North Yorkshire & York PCT.

 

2012/S 7-010842

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Yorkshire & the Humber PCTs as described in Section VI.3
c/o Don Valley House. Savile Street East
For the attention of: Kath Bretton
S4 7UQ Sheffield
UNITED KINGDOM
Telephone: +44 1142264590
E-mail: kath.bretton@yhcpc.nhs.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law
I.3)Main activity

Health
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

NHS 111 Yorkshire & the Humber including West Yorkshire Urgent Care.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 25: Health and social services
Main site or location of works, place of delivery or of performance: Yorkshire and the Humber PCTs (see VI.3 below) for NHS 111 service provision; for the West Yorkshire Urgent Care service provision for patients from Airedale, Bradford, Calderdale, Kirklees, Leeds, Wakefield PCTs and Craven locality of North Yorkshire & York PCT.
NUTS code
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

The NHS 111 service will provide a memorable three digit telephone number and provide call handling, clinical assessment and referral to an appropriate service. The NHS.
111 telephone number will eventually replace the NHS Direct number when it is rolled out nationally by April 2013.
The NHS 111 service will be procured for the Yorkshire and Humber region covering a population of approx 5 500 000 people. The NHS 111 service will need to be available 24 hours a day, 7 days a week and 365 days a year (366 days in each leap year) to respond to people’s health and social care needs when:
— it is not a life-threatening situation, and therefore is less urgent than a 999 call,
— the patient does not have a GP to call or GP is not available,
— the Caller feels they cannot wait and is simply unsure of which service they require,
— the Caller requires health information or reassurance about what to do next.
NHS 111 calls are to be answered by highly trained Advisors, supported by experienced Clinicians who assess the Caller’s needs and determine the most appropriate course of action, including:
— for Callers facing an emergency, dispatching an ambulance without delay,
— where a face to face consultation is required, an appointment will be booked where that facility exists or the Caller will be referred to the service that has the appropriate skills and resources to meet their needs in the required timeframe,
— for Callers who do not require a face to face consultation, information, advice or reassurance will be provided,
— where the call is outside the scope of NHS 111, the Caller will be signposted to an appropriate alternative service.
The NHS 111 Service for Yorkshire and the Humber will make it easier for the public to access urgent health and social care and will drive improvements in the way in which the NHS delivers care.
It is intended that the NHS 111 service provider shall be responsible for delivering or procuring the delivery of a treatment service for patients with an out of hours urgent primary care need for patients within the West Yorkshire area, including Craven. Treatment will include relevant health promotion and self-care advice and treatment, referral and signposting, as appropriate.
The service provider will deliver an appropriate treatment and or consultation service for patients who:
— are referred from the NHS 111 call handling and triage element of the service, with a defined urgent primary health care need. In this instance it is anticipated that the treatment may take place over the telephone with a clinician or face to face (either in a primary care centre setting, or as a home visit) with the patients’ needs and acuity determined by appropriately trained clinicians,
— are referred from other services through formal pathways of care some of which are in existence and others which will be developed as part of the new service. In this instance it is anticipated that the treatment may take place over the telephone with a clinician or face to face (either in a primary care centre setting, or as a home visit) with the patients’ needs and acuity determined by appropriately trained clinicians,
— ‘walk in’ to the urgent primary care treatment centres.
Patients assessed as requiring a face to face clinical assessment will be aware of their appointment time prior to arrival, and as such, will not require additional assessment on arrival at an urgent primary care treatment centre.
The provider shall demonstrate active partnership working with the wider health & social care economy, to own, drive and contribute to quality improvement, innovation, productivity and prevention.
The service provider will ensure that their Services comply with all quality requirements as defined by the commissioner and which will include mandatory National Quality Requirements for delivering out-of-hours services, and all national requirements & guidance relating to the management and provision of urgent primary medical care, including, but not limited to, CQC registration. The service provider will be expected to ensure that they deliver any changes to the national quality requirements or other national guidance that may be implemented during the life of the contract.
The WY PCTS are currently engaged in engagement exercises that will conclude prior to the anticipated deadline for return of tenders following the issue of an ITT under this process. The outcome of the engagement exercises may affect the locations for the Primary Care Centres within certain PCT areas. Bidders will therefore be informed during the bid phase (and prior to the submission of their bid) which of the site options will apply. Full details of all potential site options will be given in the ITT.
II.1.6)Common procurement vocabulary (CPV)

85000000, 85141210, 85112200, 79512000, 85141000, 79510000, 85121100, 85141220, 85142000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots

This contract is divided into lots: no
II.1.9)Information about variants
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

Estimated value excluding VAT:
Range: between 100 000 000,00 and 150 000 000,00 GBP
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

The contracting authorities reserve the right to require deposits and/or guarantees and/or bonds/any other form of security. Details will be provided in the tender documents.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Details will be provided in the tender documents.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Bids by groups or consortia of economic operators are permitted. However, the Yorkshire and Humber PCT’s reserve the right to require groupings or consortia of economic operators if they are the successful bidder to take a particular legal form in order to contract for this contract opportunity or to require one party to undertake primary legal liability.
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Details will be provided in the tender documents.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: As set out in the PQQ.
Minimum level(s) of standards possibly required: As set out in the PQQ.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
As set out in the PQQ.
Minimum level(s) of standards possibly required:
As set out in the PQQ.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 3: and maximum number 6
Objective criteria for choosing the limited number of candidates: As set out in the PQQ.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract

Prior information notice

Notice number in the OJEU: 2011/S 229-371671 of 25.11.2011

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate

13.2.2012 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

5.3.2012
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.3)Additional information

The Contract Term will be 5 years with the potential to break at 3 years. (The option to teminate at the expiry of year 3 is the Commissioner’s not the Contractors).
The PCTs within Yorkshire and the Humber are NHS North Yorkshire & York, NHS Leeds, NHS Bradford & Airedale, NHS Kirklees, NHS Calderdale, NHS Wakefield, NHS East Yorkshire, NHS Hull, NHS North Lincolnshire, NHS North East Lincolnshire, NHS Doncaster, NHS Bassettlaw, NHS Sheffield, NHS Rotherham, NHS Barnsley.
These services to which this notice relates fall within Part B of Schedule 3 of the Public Contracts Regulations 2006 (SI2006 N0.5) (“The Regulations”). Neither the publication of this notice nor the employment of any particular terminology nor any other indication shall be taken to mean that the contracting authority(ies)/Yorkshire and Humber PCTs intend to hold themselves bound by any of the Regulations save those applicable to Part B Services. Use of this OJEU notice is entirely voluntary. Whilst reference has been made to the Restricted Procedure the contracting authority(ies)/Yorkshire and Humber PCTs is /are not bound to follow the process for the Restricted Procedure set out on the Regulations. The contracting authority(ies)/Yorkshire and Humber PCTs will describe the process to be followed for this tender in its tender documentation.
Instructions How to Express Interest in this Tender: 1. Register your company on the eSourcing portal (this is only required once) – Browse to the eSourcing Portal: https://yhcpc.bravosolution.co.uk and click the link to register – Accept the terms and conditions and click ‘continue’ – Enter your correct business and user details – Note the username you chose and click ‘Save’ when complete – You will shortly receive an email with your unique password (please keep this secure). Once registered, please follow the steps to import your sid4health profile, the instructions to do so are in the ‘Supplier Import guide’ once logged in. You will then be able to express interest in the tender exercise that is of interest to you 2. Express an Interest in the tender – Login to the portal with the username/password – Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) – Click on the relevant PQQ/ ITT to access the content. – Click the ‘Express Interest’ button at the top of the page. – This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only) -You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box 3. Responding to the tender – Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) – You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification – Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT – There may be a mixture of online and offline actions for you to perform (there is detailed online help available) You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help or contact the eTendering help desk.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: The Yorkshire & the Humber PCTs will incorporate a voluntary standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide information on the award decision. The voluntary standstill period, which will be for a minimum of 10 calendar days.
Any tenderer wishing to appeal the decision to award the contract, or after the award of the contract, appeal the award of the contract, shall have the rights set out in Part 9 of the Public Contracts Regulations 2006 (SI2006NO.5).
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:6.1.2012