NHS Buckinghamshire 111 telephone service

The provision of a 111 non-emergency telephone service for the population covered by NHS Buckinghamshire. UK-High Wycombe: health services

2012/S 46-075970

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

NHS Buckinghamshire
3rd Floor Rapid House, 40 Oxford Road
Contact point(s): Procurement Transaction Service
For the attention of: Emma-Jane Taylor
HP11 2EE High Wycombe
UNITED KINGDOM
Telephone: +44 1189167945
E-mail: emma-jane.taylor@nhs.net

Internet address(es):

General address of the contracting authority: https://www.pctalliance.bravosolution.co.uk/

Address of the buyer profile: https://www.pctalliance.bravosolution.co.uk/

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Health

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

NHS Buckinghamshire 111 telephone service.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 27: Other services
Main site or location of works, place of delivery or of performance: County of Buckinghamshire.
NUTS code UKJ13

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract

II.1.4)Information on framework agreement

Framework agreement with a single operator
Duration of the framework agreement

Duration in years: 3

II.1.5)Short description of the contract or purchase(s)

The provision of a 111 non-emergency telephone service for the population covered by NHS Buckinghamshire.

II.1.6)Common procurement vocabulary (CPV)

85100000, 85140000, 85141000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: yes

II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Further details are available in the NHS Buckinghamshire 111 Service PQQ and MoI documentation. Please register on the BravoSolution e-tendering web site (https://www.pctalliance.bravosolution.co.uk) to access this information.

II.2.2)Information about options

Options: yes
Description of these options: Options to extend the contract for two 12 months periods.

II.2.3)Information about renewals

II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

Parent company and other guarantees may be required in certain circumstances.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Joint and severable liability.

III.1.4)Other particular conditions

III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Suppliers instructions how to express interest in this tender:
1. Register your company on the eSourcing portal (this is only required once):
— Browse to the eSourcing Portal: https://pctalliance.bravosolution.co.uk and click the link to register,

— Accept the terms and conditions and click “continue”,
— Enter your correct business and user details,
— Note the username you chose and click “Save” when complete,
— You will shortly receive an e-mail with your unique password (please keep this secure).
2. Express an Interest in the tender,
— Login to the portal with the username/password,
— Click the “PQQs / ITTs Open To All Suppliers” link. (These are pre-qualification questionnaires or invitations to tender open to any registered supplier),
— Click on the relevant PQQ/ ITT to access the content,
— Click the “Express Interest” button at the top of the page,
— This will move the PQQ /ITT into your “My PQQs/ My ITTs” page. (This is a secure area reserved for your projects only),
— You can now access any attachments by clicking “Buyer Attachments” in the ‘PQQ/ ITT Details’ box.
3. Responding to the tender:
— Click “My Response” under “PQQ/ ITT Details”, you can choose to “Create Response” or to “Decline to Respond” (please give a reason if declining),
— You can now use the “Messages” function to communicate with the buyer and seek any clarification,
— Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT,
— There may be a mixture of online & offline actions for you to perform (there is detailed online help available). You must then submit your reply using the “Submit Response” button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: As per the instructions detailed within the PQQ documentation published on the BravoSolution e-tendering web site.
Minimum level(s) of standards possibly required: As per the instructions detailed within the PQQ documentation published on the BravoSolution e-tendering web site.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Interested parties are required to follow the instructions to register on the BravoSolution e-tendering web site (https://pctalliance.bravosolution.co.uk), register their interest in this procurement and complete the pre-qualification questionnaire contained within the Attachment area before the closing deadline.

Evaluation criteria and minimum standards are contained within the PQQ instruction document.
Minimum level(s) of standards possibly required:
Interested parties are required to follow the instructions to register on the BravoSolution e-tendering web site (https://pctalliance.bravosolution.co.uk), register their interest in this procurement and complete the pre-qualification questionnaire contained within the Attachment area before the closing deadline.

Evaluation criteria and minimum standards are contained within the PQQ instruction document.

III.2.4)Information about reserved contracts

III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 6
Objective criteria for choosing the limited number of candidates: Criteria for selection are included in the PQQ documentation published on the BravoSolution e-tendering web site.

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no

IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

6.4.2012 – 17:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

IV.3.8)Conditions for opening tenders

Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.
The 111 service is intended to make it easier for people to access the right local health services when they need help quickly, but it isn’t life-threatening, so does not require a 999 call. It is a telephone advice line that will be available 24 hours a day, 7 days a week and will be free to call from both landlines and mobile phones.
The aims of the service are to:
Simplify access to health services for patients.
Direct people to the service that is best able to meet their needs and to provide immediate medical advice for minor illnesses and injuries.
Relieve some of the pressure on the 999 service and Accident and Emergency departments.
Enable the commissioning of more effective and productive healthcare services that are tuned to meet peoples’ needs.
Ensure better use of health and social services resources.
The Service will deliver improved access to services through a single telephone number supported by a single clinical assessment process and a comprehensive directory of services; helping improve patient outcomes and providing patient access to the right service at the right time, and in the right place.
For Buckinghamshire, the scope of the 111 service is the geographical area of Buckinghamshire, which covers a population of approximately 525 000. The maximum anticipated annual call volume is approximately 190 000.
As it is likely that existing provider functions will be incorporated within the new service, where this involves a material proportion of an undertaking there will be staff transfers under TUPE. Details will be provided at ITT.

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:5.3.2012