NHS Continuing Healthcare Information and Advice Service Tender

NHS Continuing Healthcare Information and Advice Service Tender

NHS England/Improvement is seeking to procure a national information and advice service for NHS Continuing Healthcare for a 2-year period from April 2020.

United Kingdom-Leeds: Call centre

2020/S 029-068884

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: NHS England
Postal address: Quarry House, Quarry Hill
Town: Leeds
NUTS code: UK
Postal code: LS1 7UE
Country: United Kingdom
E-mail: paul.lynch4@nhs.net
Telephone: +44 7808516893
Internet address(es):Main address: www.england.nhs.uk

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://nhsengland.bravosolution.co.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://nhsengland.bravosolution.co.uk
Tenders or requests to participate must be submitted to the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: https://nhsengland.bravosolution.co.uk

I.4)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5)Main activity

Health

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

NHS Continuing Healthcare Information and Advice Service 2020 to 2022

Reference number: Tender_4211

II.1.2)Main CPV code

79512000

II.1.3)Type of contract

Services

II.1.4)Short description:

NHS England/Improvement (NHSE/I) is seeking to procure a national information and advice service for NHS Continuing Healthcare for a 2-year period from April 2020.

NHS Continuing Healthcare (CHC) is a package of care for adults aged 18 or over, who may need ongoing care and support because of complicated, intense or unpredictable healthcare needs resulting from a disability, accident or illness. The care that is paid entirely by the NHS is called NHS Continuing Healthcare. The national framework for NHS Continuing Healthcare and NHS-funded Nursing Care sets out the principles and processes for assessment, determining whether individuals with complex needs are the responsibility of the NHS (free at the point of delivery) or social care (means tested). The national framework is available at the following link: https://www.gov.uk/government/publications/national-framework-for-nhs-continuing-healthcare-and-nhs-funded-nursing-care

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

79512000
85100000

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

1) NHS England/Improvement (NHSE/I) is seeking to procure a national information and advice service for NHS Continuing Healthcare for a 2-year period from 1.4.2020;

2) NHS Continuing Healthcare (CHC) is a package of care for adults aged 18 or over, who may need ongoing care and support because of complicated, intense or unpredictable healthcare needs resulting from a disability, accident or illness. The care that is paid entirely by the NHS is called NHS Continuing Healthcare. The national framework for NHS Continuing Healthcare and NHS-funded nursing care sets out the principles and processes for assessment, determining whether individuals with complex needs are the responsibility of the NHS (free at the point of delivery) or social care (means tested). The national framework is available at the following link: https://www.gov.uk/government/publications/national-framework-for-nhs-continuing-healthcare-and-nhs-funded-nursing-care

3) Individuals are assessed for eligibility for NHS CHC according to the detailed process set out in the national framework for NHS Continuing Healthcare, which is underpinned by the national health service commissioning board and Clinical Commissioning Groups (Responsibilities and Standing Rules) Regulations 2012. It is the statutory responsibility of Clinical Commissioning Groups (CCGs) to assess and fund NHS CHC packages of care;

4) NHS England has the statutory duty to ensure that CCGs are compliant with the national framework for NHS CHC and co-ordinate the independent review function which allows individuals and their families to request a review of an eligibility decision with regards to NHS CHC;

5) The NHS CHC assessment of whether an individual is the responsibility of the NHS or social care often occurs at a time of great stress for individuals and their families. It is therefore crucial, that individuals and their families understand the complexities of NHS CHC and, in particular, that long term care can be the responsibility of the NHS and/or social care – 1 service that is free at the point of delivery and the latter, means tested which can have significant financial consequences for the individual.

6) To support this, NHSE/I has funded a free national information and advice service since December 2017, to provide independent and high-quality specialist advice to support individuals, their families and representatives in England, who are going through the NHS CHC process. The service focuses on explaining why there is an assessment process, what this assessment process is and if eligible for NHS CHC, what this means in terms of commissioning a care package.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

There will be an option to extend the contract for up to a further 12 months.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2019/S 232-569199

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 06/03/2020
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 09/03/2020
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

Interested suppliers must be accredited to the ISO 27001 for information security management or have achieved Cyber Essentials Plus accreditation.

VI.4)Procedures for review

VI.4.1)Review body

Official name: NHS England
Postal address: Quarry House, Quarry Hill
Town: Leeds
Postal code: LS2 7UE
Country: United Kingdom

VI.4.2)Body responsible for mediation procedures

Official name: Centre for Effective Dispute Resolution
Town: London
Country: United Kingdom

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

The authority will incorporate a standstill period at the point that information about the actual award of the contract is communicated to tenderers.

That notification will provide information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into. The Public Contracts Regulations 2015 (as amended) provide remedies under statute for aggrieved parties.

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

07/02/2020