NHS Contract for National Information and Advice Service

National Information and Advice Service for the National Health Service Continuing Healthcare Programme.

United Kingdom-Leeds: Legal advisory and information services

2017/S 177-362716

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

NHS England
Quarry House, Quarry Hill
Leeds
LS2 7UE
United Kingdom
Contact person: NHS England Commercial Team
Telephone: +44 1138251763
E-mail: angela.johnson30@nhs.net
NUTS code: UK

Internet address(es):Main address: https://www.england.nhs.uk/

I.2)Joint procurement

The contract is awarded by a central purchasing body

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://nhsengland.bravosolution.co.uk/web/login.html

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be submitted electronically via: https://nhsengland.bravosolution.co.uk/web/login.html

Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

National or federal agency/office

I.5)Main activity

Health

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

National Information and Advice Service for the National Health Service Continuing Healthcare Programme.

Reference number: 17_06_10

II.1.2)Main CPV code

79140000

II.1.3)Type of contract

Services

II.1.4)Short description:

This requirement seeks appointment of a suitably qualified provider in the field of Continuing Healthcare (CHC) for the NHS. The contract will provide a national advice and information service for patients who are assessed as having a ‘primary health need’ and their families. Clinical Commissioning Groups (CCGs) are the responsible bodies delivering a CHC service to individuals and their carers/families in accordance with a National Framework for NHS CHC (including the Operating Model). A core component of the Operating Model is to provide consistency and improve the individual and family experience of NHS CHC.

II.1.5)Estimated total value

Value excluding VAT: 170 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2)Description

II.2.1)Title:

II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

The contract will provide a national advice and information service for patients who are assessed as having a ‘primary health need’ and their families. Clinical Commissioning Groups (CCGs) are the responsible bodies delivering a CHC service to individuals and their carers/families in accordance with a National Framework for NHS CHC (including the Operating Model). A core component of the Operating Model is to provide consistency and improve the individual and family experience of NHS CHC.

The service was launched as a pilot in 2015 and the service has seen an exponential growth in the number of patients and health staff seeking advice and guidance.

— 38 000 visits to the information on their website

— 2 200 comprehensive written guides sent out to individuals

— 8 500 telephone consultations

— 1 400 written consultations (web portal and email)

The type of advice includes:

— Supporting people with specific conditions;

— understanding of the complex operational patient pathways;

— detailed understanding of guidance & legislation for CHC

A full description of the requirements are provided within Document 2: Statement of Requirements within the Invitation To Tender (ITT) documentation associated with this opportunity, which is available via https://nhsengland.bravosolution.co.uk/web/login.html

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 170 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 16

This contract is subject to renewal: yes

Description of renewals:

Subject to future NHS England policy and strategy, this may be renewed by a [period of up to twelve (12) months.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

This procurement exercise will be conducted via the Authority’s e-tendering portal (https://nhsengland.bravosolution.co.uk/web/login.html). There will be no hard-copy documents issued to Potential Providers and all communications between Potential Providers and the Authority, including tender submissions will be through the e-tendering portal.

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents

III.1.5)Information about reserved contracts

III.2)Conditions related to the contract

III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes

IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 12/10/2017

Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 12/10/2017

Local time: 12:00

Place:

To be submitted via https://nhsengland.bravosolution.co.uk/web/login.html

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used

Electronic invoicing will be accepted

Electronic payment will be used

VI.3)Additional information:

VI.4)Procedures for review

VI.4.1)Review body

HM Courts of Justice
London
United Kingdom

VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

The Authority will incorporate a standstill period at the point that information about the actual award of the contract is communicated to tenderers.

That notification will provide information on the award decision. The standstill period, which will be for a minimum of ten (10) calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into. The Public Contracts Regulations 2015 (as amended) provide remedies under statute for aggrieved parties.

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

13/09/2017