NHS Digital Dictation and Transcription Services Tender

NHS Shared Business Services
05280446
Halyard Court, 31 Broadway, The Quays, Salford Quays
For the attention of: Paul Christie
M50 2UW Salford
UNITED KINGDOM
Telephone: +44 1612123735
E-mail: paul_christie@nhs.net

Internet address(es):

Address of the buyer profile: https://uk.eu-supply.com/ctm/Supplier/CompanyInformation/Index/39

Electronic access to information: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=14074&B=NHSSBS

Electronic submission of tenders and requests to participate: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=14074&B=NHSSBS

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

Other: Joint venture between the Department of Health and Steria

General public services
Health
Housing and community amenities

The contracting authority is purchasing on behalf of other contracting authorities: yes

NHS Shared Business Services (Acting as an Agent on behalf of its clients)

Digital Dictation, Speech Recognition and Outsourced Transcription.

Services
Service category No 25: Health and social services
Main site or location of works, place of delivery or of performance: Salford.

NUTS code UK

The notice involves the establishment of a framework agreement

Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 50

Duration of the framework agreement

Duration in years: 4

Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT:
Range: between 3 000 000 and 60 000 000 GBP
Frequency and value of the contracts to be awarded: This will depend on the Size of the Customer and Scope of their Requirements.

This Framework Agreement is for Digital Dictation, Speech Recognition and Outsourced Transcription Services for use in clinical and non-clinical settings.

48517000, 32332100, 32342450, 32344110, 32583000, 48180000, 48311000, 48311100, 48314000, 48317000, 48900000, 72000000, 72212180,72212220, 72212314, 72250000, 72253000, 72253200, 72261000, 72500000, 79550000, 79551000

The contract is covered by the Government Procurement Agreement (GPA): no

This contract is divided into lots: yes
Tenders may be submitted for all lots

Variants will be accepted: no

Estimated value excluding VAT:
Range: between 6 000 000 and 60 000 000 GBP

Options: no

This contract is subject to renewal: no

Starting 1.3.2016. Completion 29.2.2020

Lot for the provision of Digital Dictation Hardware and Software Solutions Fixed Pricing.

48517000, 32332100, 32342450, 32344110, 32583000, 48180000, 48311000, 48311100, 48314000, 48317000, 48900000, 72000000, 72212180,72212220, 72212314, 72250000, 72253000, 72253200, 72261000, 72500000, 79550000, 79551000

Lot for the provision of Speech Recognition Software & Hardware Solutions. Software as a Service Pricing.

48517000, 32332100, 32342450, 32344110, 32583000, 48180000, 48311000, 48311100, 48314000, 48317000, 48900000, 72000000, 72212180,72212220, 72212314, 72250000, 72253000, 72253200, 72261000, 72500000, 79550000, 79551000

Lot for Speech Recognition for Public Sector Organisations Fixed Pricing.

79550000, 32332100, 32342450, 32344110, 32583000, 48180000, 48311000, 48311100, 48314000, 48317000, 48517000, 48900000, 72000000,72212180, 72212220, 72212314, 72250000, 72253000, 72253200, 72261000, 72500000, 79551000

Lot that covers Speech Recognition Software As A Service Pricing.

48517000, 32332100, 32342450, 32344110, 32583000, 48180000, 48311000, 48311100, 48314000, 48317000, 48900000, 72000000, 72212180,72212220, 72212314, 72250000, 72253000, 72253200, 72261000, 72500000, 79550000, 79551000

Lot that covers Outsourced Transcription for Public Sector Bodies.

79551000, 32332100, 32342450, 32344110, 32583000, 48180000, 48311000, 48311100, 48314000, 48317000, 48517000, 48900000, 72000000,72212180, 72212220, 72212314, 72250000, 72253000, 72253200, 72261000, 72500000, 79550000

Lot that covers all aspects within the Agreement. Whole Managed Service for Organisations.

48517000, 32332100, 32342450, 32344110, 32583000, 48180000, 48311000, 48311100, 48314000, 48317000, 48900000, 72000000, 72212180,72212220, 72212314, 72250000, 72253000, 72253200, 72261000, 72500000, 79550000, 79551000

Details will be included in the procurement documentation available for download from EU supply eTendering portal: https://nhssbs.eu-supply.com

Details will be included in the procurement documentation available for download from EU supply eTendering portal: https://nhssbs.eu-supply.com

Details will be included in the procurement documentation available for download from EU supply eTendering portal: https://nhssbs.eu-supply.com

The performance of the contract is subject to particular conditions: no

Information and formalities necessary for evaluating if the requirements are met: This procurement exercise will be conducted on the EU supply eTendering portal at: https://nhssbs.eu-supply.com

Candidates wishing to be considered for this agreement must register their expression of interest and provide additional procurement specific information through this portal.
To register interest:

1) Go to ‘Current Tender Opportunities’ from the eTendering portal login page: https://nhssbs.eu-supply.com

2) Find the tender listed and click on the title. This will take you to the letter of invitation.
3) If you are not a registered user of EU Supply follow the ‘Online registration’ link otherwise follow the ‘Login’ link and enter username and password.
4) Once logged in ‘Accept’ the invitation to register your interest in the opportunity. You will then be taken direct to the tender response screen.
5) Go to the ‘Access Documents’ folder on the response screen to view and download tender documentation.

Further guidance on how to access and respond to the opportunity is available in the ‘Quick Guide for Suppliers’ which is available for downloading from the main portal login page: https://nhssbs.eu-supply.com

(follow link: ‘Quick Guide for Suppliers’).

For any support in submitting your response please contact EU Supply Helpdesk at support@eu-supply.com (Tel: +44 8008402050) quoting the tender ID number.

Information and formalities necessary for evaluating if the requirements are met: Details will be included in the procurement documentation available for download from EU supply eTendering portal: https//nhssbs.eu-supply.com
Minimum level(s) of standards possibly required: Details will be included in the procurement documentation available for download from the portal.

Information and formalities necessary for evaluating if the requirements are met:
Details will be included in the procurement documentation available for download from EU supply eTendering portal: https//nhssbs.eu-supply.com
Minimum level(s) of standards possibly required:
Details will be included in the procurement documentation available for download from the portal.

Execution of the service is reserved to a particular profession: no

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Open

The most economically advantageous tender in terms of the criteria stated below

1. Section B. Weighting 40

2. Clinical Correspondence. Weighting 10

3. Lot Specific. Weighting 15

4. Pricing. Weighting 35

An electronic auction will be used: yes
Additional information about electronic auction: NHS SBS reserves the right to conduct an electronic auction at the Invitation to Tender (ITT) stage of this procurement. In such instances information will be provided to the Bidders as part of the ITT documentation.
NHS SBS reserves the right for an electronic auction to be held by Public Sector bodies during further competition among the parties to the Framework.

SBS/15/PC/WCC/8873

no

Payable documents: no

11.1.2016 – 16:00

English.

Duration in months: 003 (from the date stated for receipt of tender)

Persons authorised to be present at the opening of tenders: no

This is a recurrent procurement: no

The contract is related to a project and/or programme financed by European Union funds: no

The duration referenced in Section II 1.4 is for the placing of orders.
The value provided in Section II 1.4 is only an estimate. We cannot guarantee to successful suppliers any business through this framework agreement. Spend and volumes may vary throughout the life of the framework agreement from the anticipated levels given in this notice.
Criteria Methodology: Section A and Section B, Clinical Correspondence will be applicable to all suppliers bidding for any or all Lots.
Section A will be a series of pass/fail gateway questions and Text Based Response/Single Choice questions. Suppliers will be evaluated as a first stage and the threshold will be all gateway questions passed, subject to NHS SBS’s discretion.
Section B will be applicable to suppliers bidding for any or all Lots. Section B will be a series of pass/fail gateway questions, Text Based Response (‘scored’ or ‘not scored’), and Single Choice questions.
Clinical Correspondence will be applicable to all suppliers bidding to any lots.
Lot Specific will be applicable to suppliers bidding for Lot specific and will be a series of pass/fail gateway questions, Text Based Response (‘scored’ or ‘not scored’), and Single Choice questions.
Section A and Section B carry a combined weighting of 40 % of the total overall score.
Suppliers will be evaluated on Clinical Correspondence which will carry a weight of 10.00 %, Lot specific questions which will carry a weighting of 15 % Suppliers will also be evaluated on Lot specific pricing requirements which carry a total weighting of 35 % of the total overall score.
Threshold for award — 55 %
For further details please refer to the Document 1 (Guidance Note).
The framework will be for the benefit of Public sector bodies, including any statutory and other successor organisations to any of the foregoing and in addition any other commissioners (whether alone of jointly with any other organisation), providers and regulators of NHS funded (either in whole or in part) services including practice based commissioning consortia, general practice commissioning consortia, NHS England (and all sub national offices including any body obtaining new membership to NHS Shared Business Services Ltd.
Participating Authorities:
— RTV 5 Boroughs Partnership NHS Foundation Trust
— RBS Alder Hey Children’s NHS Foundation Trust
— RMR Blackpool Teaching Hospitals NHS Foundation Trust
— RMC Bolton NHS Foundation Trust
— RY2 Bridgewater Community Healthcare NHS Trust
— RJX Calderstones Partnership NHS Foundation Trust
— RW3 Central Manchester University Hospitals NHS Foundation Trust
— RNN Cumbria Partnership NHS Foundation Trust
— RJN East Cheshire NHS Trust
— RXR East Lancashire Hospitals NHS Trust
— RWK East London NHS Foundation Trust
— RXV Greater Manchester West Mental Health NHS Foundation Trust
— RW5 Lancashire Care NHS Foundation Trust
— RY1 Liverpool Community Health NHS Trust
— TAE Manchester Mental Health & Social Care Trust
— RW4 Mersey Care NHS Trust
— RX7 North West Ambulance Service NHS Trust
— RT2 Pennine Care NHS Foundation Trust
— RM3 Salford Royal NHS Foundation Trust
— RBN St. Helens and Knowsley Teaching Hospitals NHS Trust
— R1E Staffordshire & Stoke on Trent Partnership NHS Trust
— RMP Tameside Hospital NHS Foundation Trust
— RBV The Christie Hospital NHS Foundation Trust
— RM2 University Hospital of South Manchester NHS Foundation Trust
— RTX University Hospitals of Morecambe Bay NHS Foundation Trust
— RRF Wrightington Wigan & Leigh NHS Foundation Trust
— X24 NHS England
— 07P NHS Brent CCG
— 09A NHS Central London (Wesminster) CCG
— 07W NHS Ealing CCG
— 08C NHS Hammersmith & Fulham CCG
— 08E NHS Harrow CCG
— 08G NHS Hillingdon CCG
— 07Y NHS Hounslow CCG
— 08Y NHS West London CCG
— RV3 Central and North West London NHS Foundation Trust
— RVW North Tees and Hartlepool NHS Foundation Trust
— NR5
— RXG Plymouth Community Healthcare
— South West Yorkshire Partnership NHS Foundation Trust
— 01H NHS Cumbria CCG
— 00C NHS Darlington CCG
— 00D NHS Druham Dales, Easington and Sedgefield CCG
— 00K NHS Hartlepool and Stockton-On-Tees CCG
— 13T NHS Newcastle Gateshead CCG
— 00J NHS North Durham CCG
— 99C NHS North Tyneside CCG
— 00L NHS Northumberlanc CCG
— 00M NHS South Tees CCG
— 00N NHS South Tyneside CCG
— 00P NHS Sunderland CCG
This list may be subject to change and can include other organisations that are SBS members.
In addition the following public sector bodies will be able to use the Framework subject to the approval of NHS SBS:
— Central Government Departments, Executive Agencies and NDPBs

https://www.gov.uk/government/organisations

http://resources.civilservice.gov.uk/wp-content/uploads/2011/09/PB12.pdf

http://www.ons.gov.uk/ons/rel/na-classification/national-accounts-sector-classification/classification-update–may-2014/public-sector-classification-guide—may-2014.xls

— National Health Service (NHS) bodies, including:

Acute Trusts: http://www.nhs.uk/ServiceDirectories/Pages/AcuteTrustListing.aspx

Clinical Commissioning Groups: http://www.nhs.uk/ServiceDirectories/Pages/CCGListing.aspx

Mental Health Trusts: http://www.nhs.uk/ServiceDirectories/Pages/MentalHealthTrustListing.aspx

Ambulance Trusts: http://www.nhs.uk/ServiceDirectories/Pages/AmbulanceTrustListing.aspx

Care Trusts: http://www.nhs.uk/ServiceDirectories/Pages/CareTrustListing.aspx

Area Teams: http://www.nhs.uk/ServiceDirectories/Pages/AreaTeamListing.aspx

Special Health Authorities: http://www.nhs.uk/ServiceDirectories/Pages/SpecialHealthAuthorityListing.aspx

other English NHS bodies: http://www.nhs.uk/servicedirectories/Pages/ServiceSearch.aspx

Arms Length Bodies: https://www.gov.uk/government/publications/arms-length-bodies/our-arms-length-bodies

The NHS Commissioning Board and other organisations involved in commissioning or overseeing General Practitioner services and GP consortia which will be responsible for commissioning most aspects of NHS care (or equivalent body/bodies established pursuant to legislation enacted as a result of, or in connection with, the White Paper, Equity and Excellence: Liberating the NHS published July 2010.
GP Practices: http://www.nhs.uk/servicedirectories/Pages/ServiceSearch.aspx, and: http://www.general-practitioners-uk.co.uk/

and any other provider of primary medical services:
a) who are a party to any of the following contracts:
— General Medical Services (GMS),
— Personal Medical Services (PMS),
— Alternative Provider Medical Services (APMS) and/or
b) Commissioned by the NHS Commissioning Board or other organisations involved in commissioning or overseeing General Practitioner services, as described above.

Social Enterprises:http://webarchive.nationalarchives.gov.uk/20130107105354/http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/@dh/@en/documents/digitalasset/dh_119228.pdf

— Local Authorities:

https://www.gov.uk/find-your-local-council

NHS Wales (National Health Service for Wales) including but not limited to: Welsh Health Boards, Primary care services — GPs, pharmacies, dentists and optometrists, Hospital services, and community services, including those provided through community health centres and mental health services:

http://www.nhsdirect.wales.nhs.uk/localservices/localhealthboards/

— Other Welsh Public Bodies — Welsh Local Authorities
NHS Scotland (National Health Service for Scotland) including but not limited to: NHS Boards, Hospitals, Primary care Services GPs, pharmacies, dentists and optometrists, Hospital services, and community services, including those provided through community health centres and mental health services:

http://www.show.scot.nhs.uk/organisations/index.aspx

Other Scottish Public Bodies:- Scottish Government, Scottish Local Authorities, Scottish Agencies, NDPBs, Scottish Further and Higher Education Boards, Scottish Police, Scottish Fire and Rescue, Scotland Citizens Advice, Scottish Schools and Scottish Housing Associations.
NHS Northern Ireland (National Health Service for Northern Ireland) including but not limited to: Health and Social Care Trusts, Primary care Services GPs, pharmacies, dentists and optometrists, Hospital services, social care services and community services, including those provided through community health centres and mental health services:

http://www.hscni.net/

Northern Ireland Public Bodies including Local Authorities, Schools, Police Service, Citizens Advice.
Hospices in the UK:

http://www.helpthehospices.org.uk/about-hospice-care/find-a-hospice/uk-hospice-and-palliative-care-services/

— Local Authorities

https://www.gov.uk/find-your-local-council

http://openlylocal.com/councils/all

http://www.ubico.co.uk (agents acting on behalf of Cheltenham Borough Council)

Any commercial, not-for-profit, or other charitable entity created, controlled and financed by a local authority or authorities with regard to provision of services captured by this framework
Police forces and other emergency services, including fire and rescue services, the maritime and coastguard agency and other rescue authorities (a list of police authorities and fire and rescue services can be found respectively at the following:

http://www.police.uk/contact/force-website/

http://apccs.police.uk/about-the-apcc/

http://www.fireservice.co.uk/information/ukfrs

http://www.nifrs.org/areas-districts

http://www.firescotland.gov.uk/your-area.aspx

Educational establishments Educational Establishments in England and Wales, maintained by the Department for Children, Schools and Families including Schools, Universities and Colleges but not Independent Schools.

http://www.education.gov.uk/edubase

Registered Social Landlords (RSLs) or Private Registered Providers of social housing (PRPs), a list of such authorities being available at:https://www.homesandcommunities.co.uk/ourwork/registered-provider-information.

Third Sector and Registered charities, as detailed at:

http://www.charity-commission.gov.uk

http://www.oscr.org.uk/search-charity-register

https://www.charitycommissionni.org.uk/ShowCharity/RegisterOfCharities/RegisterHomePage.aspx

— Citizens Advice in the United Kingdom:

http://www.citizensadvice.org.uk/index/getadvice.htm

http://www.cas.org.uk

http://www.citizensadvice.co.uk/

Devolved and other administrations with the British Isles, including those detailed at: (in the case of Scotland) http://www.scotland.gov.uk/Home, andhttp://www.scottish.parliament.uk/, (in the case of Wales) http://new.wales.gov.uk/?llang=en

Her Majesty’s prison service as detailed at https://www.gov.uk/government/organisations/hm-prison-service

The Ministry of Defence as detailed at https://www.gov.uk/government/organisations/ministry-of-defence

Isle of Man Government Health / Public Services

http://www.gov.im/health/

Associate members.
In addition the public sector bodies to whom the use of this contract / framework agreement will be open on an associate member basis may include the following:
In addition the following public sector bodies will be able to use the Framework subject to the approval of NHS SBS:
Central Government Departments, Executive Agencies and NDPBs

https://www.gov.uk/government/organisations

http://resources.civilservice.gov.uk/wp-content/uploads/2011/09/PB12.pdf

National Health Service (NHS) bodies, including:

Acute Trusts: http://www.nhs.uk/ServiceDirectories/Pages/AcuteTrustListing.aspx

Clinical Commissioning Groups: http://www.nhs.uk/ServiceDirectories/Pages/CCGListing.aspx

Mental Health Trusts: http://www.nhs.uk/ServiceDirectories/Pages/MentalHealthTrustListing.aspx

Ambulance Trusts: http://www.nhs.uk/ServiceDirectories/Pages/AmbulanceTrustListing.aspx

Care Trusts: http://www.nhs.uk/ServiceDirectories/Pages/CareTrustListing.aspx

Area Teams: http://www.nhs.uk/ServiceDirectories/Pages/AreaTeamListing.aspx

Special Health Authorities: http://www.nhs.uk/ServiceDirectories/Pages/SpecialHealthAuthorityListing.aspx

other English NHS bodies: http://www.nhs.uk/servicedirectories/Pages/ServiceSearch.aspx

Arms Length Bodies: https://www.gov.uk/government/publications/arms-length-bodies/our-arms-length-bodies

The NHS Commissioning Board and other organisations involved in commissioning or overseeing General Practitioner services and GP consortia which will be responsible for commissioning most aspects of NHS care (or equivalent body/bodies established pursuant to legislation enacted as a result of, or in connection with, the White Paper, Equity and Excellence: Liberating the NHS published July 2010.
GP Practices: http://www.nhs.uk/servicedirectories/Pages/ServiceSearch.aspx, and: http://www.general-practitioners-uk.co.uk/

and any other provider of primary medical services:
a) who are a party to any of the following contracts:
— General Medical Services (GMS),
— Personal Medical Services (PMS),
— Alternative Provider Medical Services (APMS) and/or
b) Commissioned by the NHS Commissioning Board or other organisations involved in commissioning or overseeing General Practitioner services, as described above.

Social Enterprises:http://webarchive.nationalarchives.gov.uk/20130107105354/http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/@dh/@en/documents/digitalasset/dh_119228.pdf

Local Authorities:

https://www.gov.uk/find-your-local-council

NHS Wales (National Health Service for Wales) including but not limited to: Welsh Health Boards, Primary care services — GPs, pharmacies, dentists and optometrists, Hospital services, and community services, including those provided through community health centres and mental health services:

http://www.nhsdirect.wales.nhs.uk/localservices/localhealthboards/

Other Welsh Public Bodies — Welsh Local Authorities
NHS Scotland (National Health Service for Scotland) including but not limited to: NHS Boards, Hospitals, Primary care Services GPs, pharmacies, dentists and optometrists, Hospital services, and community services, including those provided through community health centres and mental health services:

http://www.show.scot.nhs.uk/organisations/index.aspx

Other Scottish Public Bodies:- Scottish Government, Scottish Local Authorities, Scottish Agencies, NDPBs, Scottish Further and Higher Education Boards, Scottish Police, Scottish Fire and Rescue, Scotland Citizens Advice, Scottish Schools and Scottish Housing Associations.
NHS Northern Ireland (National Health Service for Northern Ireland) including but not limited to: Health and Social Care Trusts, Primary care Services GPs, pharmacies, dentists and optometrists, Hospital services, social care services and community services, including those provided through community health centres and mental health services:

http://www.hscni.net/

Northern Ireland Public Bodies including Local Authorities, Schools, Police Service, Citizens Advice.
Local Authorities

https://www.gov.uk/find-your-local-council

Any commercial, not-for-profit, or other charitable entity created, controlled and financed by a local authority or authorities with regard to provision of services captured by this framework.
Police forces and other emergency services, including fire and rescue services, the maritime and coastguard agency and other rescue authorities (a list of police authorities and fire and rescue services can be found respectively at the following: http://www.police.uk/. andhttp://www.fireservice.co.uk/information/ukfrs

Educational establishments Educational Establishments in England and Wales, maintained by the Department for Children, Schools and Families including Schools, Universities and Colleges but not Independent Schools.

http://www.education.gov.uk/edubase

Registered Social Landlords (RSLs) or Private Registered Providers of social housing (PRPs), a list of such authorities being available at:https://www.homesandcommunities.co.uk/ourwork/registered-provider-information.

Third Sector and Registered charities, as detailed at http://www.charity-commission.gov.uk

Devolved and other administrations with the British Isles, including those detailed at: (in the case of Scotland) http://www.scotland.gov.uk/Home, andhttp://www.scottish.parliament.uk/, (in the case of Wales) http://new.wales.gov.uk/?llang=en

Her Majesty’s prison service as detailed at https://www.gov.uk/government/organisations/hm-prison-service

The Ministry of Defence as detailed at https://www.gov.uk/government/organisations/ministry-of-defence

Isle of Man Government Health / Public Services

http://www.gov.im/health/

Precise information on deadline(s) for lodging appeals: OJEU procedures include a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to bidders. This period allows unsuccessful bidders to seek further debriefing from the contracting authority before the contract is entered into. Such information should be requested from NHS SBS. If an appeal regarding the award of a contract has not been successfully resolved the Public Contracts Regulations 2006 (SI 2006 No 5) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly.

27.11.2015