NHS Independent Complaints Advocacy Service for the East Midlands

NHS Independent Complaints Advocacy Service for the East Midlands

Derby City Council is collaborating with a number of other local authorities in the East Midlands region to procure a Service Provider to deliver ICAS across authorities.

REFERENCE TD0550
Awarding body Derby City Council

Est. Start Date: 01/04/2013
Est. End Date: 31/03/2014

Description

From 1 April 2013, The Health and Social Care Act 2012 transfers responsibility for delivery of an NHS Independent Complaints Advocacy Service (ICAS) to local authorities.

Derby City Council is collaborating with a number of other local authorities in the East Midlands region to procure a Service Provider to deliver ICAS across authorities. The ICAS will be a patient centred service, delivering support ranging from provision of self-help information, through to the assignment of dedicated advocates to assist individuals with letter writing, form filling and attendance at meetings.

For the purpose of this contract, the East Midlands region is defined as comprising of the following authorities:

• Derby City (lead Member)
• Derbyshire County
• Leicester City
• Leicestershire County
• Lincolnshire County
• Borough of Milton Keynes
• Rutland County

The initial contract period is 12 months. The Contract start date is 1 April 2013 to 31 March 2014.

There is an option to extend for a further 12 month period subject to performance and review of the service.
 

Additional information

Contract Type One off
Procurement Process Open Tender
Option to extend There will be an option to extend for a further 12 month period
Estimated ValueText Description
Category Childrens & Adults, Services, Public Health,
CPV codes 79000000,
Suitable for SME YES

Document Available Until

21 November 2012

about 1 month

Submission Return By

3 December 2012

about 1 month

extend contract options:

There will be an option to extend for a further 12 month period

Contact Details

Derby City Council
Eloise Keeble
01332 643276