NHS Messaging Services Contracts

Contracts may be directly awarded within lots 1 to 4. In Lot 5, contracts may be awarded only following a further competition.

United Kingdom-Dorking: Telephone and data transmission services

2016/S 158-286726

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions
The Atrium, Curtis Road
For the attention of: Howe Derek
RH4 1XA Dorking
United Kingdom
Telephone: +00 0000000000
E-mail: derek.howe@nhs.net
Fax: +00 0000000000

Internet address(es):

General address of the contracting authority: http://www.commercialsolutions-sec.nhs.uk/

Electronic access to information: https://commercialsolutions.bravosolution.co.uk/web/login.shtml

Electronic submission of tenders and requests to participate: https://commercialsolutions.bravosolution.co.uk/web/login.shtml

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from:The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Health

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

See Section II.1.2)

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Framework agreement for the provision of patient and non-patient messaging services.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 5: Telecommunications services
Main site or location of works, place of delivery or of performance: The public sector bodies to whom the use of this framework agreement will be open include, in particular, the following in the United Kingdom and their respective statutory successors and organisations created as a result of re-organisations or organisational changes, and any private sector entities having similar procurement needs.

— National Health Service (NHS) bodies in England, including acute Trusts (including those operating community hospitals and the provider functions of the former Primary Care Trusts), Care Trusts, Mental Health Trusts, Ambulance Trusts, any of which may be an NHS Foundation Trust, and Clinical Support Units (CSU’s), Clinical Commissioning Groups (CCG’s), General Practitioners and General Practitioner commissioning consortia, Special Health Authorities and Area Teams. (See http://www.nhs.uk/ServiceDirectories/Pages/NHSTrustListing.aspx);

— Health Boards, NHS Trusts, Community Health Councils and other constituent bodies of the NHS in Wales (http://www.wales.nhs.uk/nhswalesaboutus/structure);

— NHS Scotland and its constituent bodies including: the Scottish Ambulance Service, Special NHS Boards and the other constituent organisations of the Scottish National Health Service (http://www.scot.nhs.uk/organisations/);

— Health and Social Care Trusts, Health Agencies and other constituent bodies of the Health and Social Care Service in Northern Ireland (http://online.hscni.net/);

— Local Authorities, a list of such authorities being available at: http://www.idea.gov.uk/idk/org/la-data.do and

— Social Enterprises and Community Interest Companies (CICs).

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement

II.1.4)Information on framework agreement

Framework agreement with several operators

Duration of the framework agreement

Duration in years: 4

Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT:
Range: between 0 and 10 000 000 GBP

II.1.5)Short description of the contract or purchase(s)

Contracts may be directly awarded within lots 1 to 4. In Lot 5, contracts may be awarded only following a further competition.

II.1.6)Common procurement vocabulary (CPV)

64210000, 48512000, 64216120, 64212100, 79512000, 64212300

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots

II.1.9)Information about variants

Variants will be accepted: no

II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

II.2.2)Information about options

II.2.3)Information about renewals

II.3)Duration of the contract or time limit for completion

Information about lots

Lot No: 1 Lot title: Messaging services to mobile telephones

1)Short description

Messaging services to mobile telephones, e.g. Short Message Services (SMS) and Multimedia Messaging Services (MMS).

2)Common procurement vocabulary (CPV)

64200000, 64212100, 64212300

3)Quantity or scope

4)Indication about different date for duration of contract or starting/completion

5)Additional information about lots

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.

Lot No: 2 Lot title: Messaging services to computers

1)Short description

Messaging services to computers, e.g. Electronic Mail (email) services.

2)Common procurement vocabulary (CPV)

64216120

3)Quantity or scope

4)Indication about different date for duration of contract or starting/completion

5)Additional information about lots

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.

Lot No: 3 Lot title: Automated voice messages to a land-line or mobile telephone

1)Short description

Automated voice messages to a land-line or mobile telephone, e.g. Interactive Voice Response (IVR).

2)Common procurement vocabulary (CPV)

48512000

3)Quantity or scope

4)Indication about different date for duration of contract or starting/completion

5)Additional information about lots

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.

Lot No: 4 Lot title: Agent calls to land-line or mobile telephones

1)Short description

Use of agent to make calls to land-line or mobile telephones.

2)Common procurement vocabulary (CPV)

79512000

3)Quantity or scope

4)Indication about different date for duration of contract or starting/completion

5)Additional information about lots

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.

Lot No: 5 Lot title: Multi-disciplinary Services

1)Short description

This lot will comprise any or all of the services provided within lots 1 to 4 with, potentially, linked services to provide an all-encompassing messaging service.

2)Common procurement vocabulary (CPV)

64200000

3)Quantity or scope

4)Indication about different date for duration of contract or starting/completion

5)Additional information about lots

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Joint and several liability.

III.1.4)Other particular conditions

III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Suppliers Instructions: How to Express Interest in this Tender: 1. Register your company on the eSourcing portal (this is only required once) — Browse to the eSourcing Portal: https://commercialsolutions.bravosolution.co.uk and click the link to register — Accept the terms and conditions and click ‘continue’ — Enter your correct business and user details — Note the username you chose and click ‘Save’ when complete — You will shortly receive an email with your unique password (please keep this secure); 2. Express an Interest in the Tender — Login to the portal with the username/password — Click the ‘PQQs / ITTs Open to All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) — Click on the relevant PQQ/ ITT to access the content — Click the ‘Express Interest’ button at the top of the page — This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only) — You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box; 3. Responding to the Tender — Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) — You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification — Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ ITT — There may be a mixture of online and offline actions for you to perform (there is detailed online help available). You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help or contact the eTendering help desk.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Please see the the Invitation to Tender documentation for details.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Please see the the Invitation to Tender documentation for details.

III.2.4)Information about reserved contracts

III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no

IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

2020-4086

IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 16.9.2016 – 12:00

IV.3.4)Time limit for receipt of tenders or requests to participate

16.9.2016 – 12:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

in days: 120 (from the date stated for receipt of tender)

IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

VI.2)Information about European Union funds

VI.3)Additional information

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: The Contracting Authority will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into. The Public Contracts Regulations 2015 (SI 2015 No 102) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court.

VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

12.8.2016

Supply Vodafone Mobile Lines and Handsets

Mobile Devices – IT Support

Call Handling Service for NHS England North

Webcasting – Soft Market Test