North Ayrshire Council Business Support Consultancy Services Framework

North Ayrshire Council Business Support Consultancy Services Framework

9 Lots. North Ayrshire Council are inviting bids for the provision of a business consultancy services framework within North Ayrshire. The framework will comprise of 9 lots: Lot 1: Financial and Data Analysis Support.

United Kingdom-Irvine: Business and management consultancy services

2019/S 140-344953

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

North Ayrshire Council
Cunninghame House, Friars Croft
Irvine
KA12 8EE
United Kingdom
Telephone: +44 1294324730
E-mail: procurement@north-ayrshire.gov.uk
Fax: +44 1294324054
NUTS code: UKM93
I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.publictendersscotland.publiccontractsscotland.gov.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://www.publictendersscotland.publiccontractsscotland.gov.uk

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

NAC/1131 — Business Support Consultancy Services Framework

Reference number: NAC/1131

II.1.2)Main CPV code

79410000

II.1.3)Type of contract

Services

II.1.4)Short description:

North Ayrshire Council are inviting bids for the provision of a business consultancy services framework within North Ayrshire. The framework will comprise of 9 lots:

— Lot 1: Financial and Data Analysis Support,

— Lot 2: Business Strategy and Business Development Support,

— Lot 3: Marketing and Digital Media Support,

— Lot 4: Procurement and Tender Support,

— Lot 5: HR Support,

— Lot 6: Family Business Support,

— Lot 7: Succession Planning Support,

— Lot 8: Digital Strategy and Transformation Support,

— Lot 9: Workplace Development and Training Support.

The framework will be for a period of 2 years plus the option to extend for up to a further 2 years and is anticipated to commence December 2019.

It is anticipated that a maximum of 5 providers will be appointed per lot.

Bidders should note that there is no guarantee of business, use, level of use or continuity of business through the Framework Agreement.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for all lots
II.2)Description

II.2.1)Title:

Lot 1: Financial and Data Analysis Support

Lot No: 1

II.2.2)Additional CPV code(s)

79412000

II.2.3)Place of performance

NUTS code: UKM93

II.2.4)Description of the procurement:

Services for this lot should include, but not be limited to, the following:

— financial management: support is required to enable businesses to develop and refine financial management skills, such as an understanding of financial statements and cash-flow as well as the application of sales, pricing, costing, interest and borrowings, taxation, investment and performance measurements,

— financial readiness: business support will be required to allow interrogation of their forecasting methodologies and assessing their fitness for purpose in terms of their effectiveness in predicting future performance,

— preparing for investment: information and support to prepare businesses for investment as an attractive proposition for potential investors and loan funders,

— alternative finance: information and support around the main forms of alternative business funding for SMEs, from short to long-term loans/debt/equity or self-investment,

— taxation: providing support to businesses across any taxation issues that they may have during their business cycle.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Understanding of requirement / Weighting: 10
Quality criterion – Name: Methodology / Weighting: 15
Quality criterion – Name: Expertise/CVs / Weighting: 15
Price – Weighting: 60
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

The framework duration is for a period of 2 years with the option to extend for up to a further 2 years.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Lot 2: Business Strategy and Business Development Support

Lot No: 2

II.2.2)Additional CPV code(s)

79411100

II.2.3)Place of performance

NUTS code: UKM93

II.2.4)Description of the procurement:

Services for this lot should include, but not be limited to, the following:

— strategic planning: this may involve support relating to challenging existing approaches, developing new strategies and performance measurement,

— business growth: growth can be achieved by either boosting the top line or revenue of the business with greater product sales or service income, or by increasing the bottom line or profitability of the operation by minimising costs — beneficial to help businesses explore both options,

— organisational management: assisting with the organisational management activity that is used to set priorities, focus energy and resources, strengthen operations, ensure that employees and other stakeholders are working toward common goals, and establish agreement around intended outcomes/results,

— business development: analysing current client base, identifying a potential sales pipeline, qualifying lead opportunities, producing a value proposition and clearly demonstrating a USP for the business,

— change management: intervention to help a business move through the growth life-cycle, ensuring due consideration is made to the impact of change on the business, and its people, because of growth,

— eCommerce Support: advice on developing new sales channels, integration with other platforms, financial transactions and targeting international markets.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Understanding of requirement / Weighting: 10
Quality criterion – Name: Methodology / Weighting: 15
Quality criterion – Name: Expertise/CVs / Weighting: 15
Price – Weighting: 60
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

The framework duration is for a period of 2 years with the option to extend for up to a further 2 years.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Lot 3: Marketing and Digital Media Support

Lot No: 3

II.2.2)Additional CPV code(s)

79413000

II.2.3)Place of performance

NUTS code: UKM93

II.2.4)Description of the procurement:

Services for this lot should include, but not be limited to, the following:

— marketing collateral: supporting businesses with practical approaches to marketing, including writing a marketing plan and marketing communications plan for integrating traditional and digital communications. Review of existing marketing strategies/materials for general improvement or development,

— digital media: identifying what platforms suit the business needs and client base, advice on what to post, content management, social media calendar, engagement tracking and use of Hootsuite/Tweetdeck,

— digital marketing: designing and implementing digital marketing and social media strategies to widen markets and maximise business opportunities. Improving digital presence and website to make better use of PPC advertising and SEO.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Understanding of requirement / Weighting: 10
Quality criterion – Name: Methodology / Weighting: 15
Quality criterion – Name: Expertise/CVs / Weighting: 15
Price – Weighting: 60
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

The Framework duration is for a period of 2 years with the option to extend for up to a further 2 years.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Lot 4: Procurement and Tender Support

Lot No: 4

II.2.2)Additional CPV code(s)

79418000

II.2.3)Place of performance

NUTS code: UKM93

II.2.4)Description of the procurement:

Services for this lot should include, but not be limited to, the following:

— review current tender library: reviewing existing tender documentation and suggest best practice amendments. Support on how to identify key future contract opportunities, ensuring Public Contracts Scotland profile is up to date, how to complete an ESPD, deciding on what opportunities to bid/tender for and improving business visibility within the public sector,

— general procurement support: evaluate past tendering performance and providing feedback on improvements, interpreting tender feedback and incorporating this into future bids,

— live tenders: advice and support on how to complete live opportunities, ESPDs and Quick Quotes, helping businesses decide if they should bid, registering on other procurement portals and producing best tender documents possible.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Understanding of requirement / Weighting: 10
Quality criterion – Name: Methodology / Weighting: 15
Quality criterion – Name: Expertise/CVs / Weighting: 15
Price – Weighting: 60
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

The framework duration is for a period of 2 years with the option to extend for up to a further 2 years.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Lot 5: HR Support

Lot No: 5

II.2.2)Additional CPV code(s)

79414000

II.2.3)Place of performance

NUTS code: UKM93

II.2.4)Description of the procurement:

Services for this lot should include, but not be limited to, the following:

— HR Policy: reviewing existing HR processes and policies, ensure they are fit for purpose and cover mandatory legal obligations,

— employee engagement: enable implementation of appraisals, how to broker and manage tough discussions, developing clear roles and responsibilities for all staff and development and of employee handbooks,

— performance management: improving individual employee performance and linking this to employee roles and responsibilities and contractual obligations, workforce relationship building and employee consultation projects.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Understanding of requirement / Weighting: 10
Quality criterion – Name: Methodology / Weighting: 15
Quality criterion – Name: Expertise/CVs / Weighting: 15
Price – Weighting: 60
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

The framework duration is for a period of 2 years with the option to extend for up to a further 2 years.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Lot 6: Family Business Support

Lot No: 6

II.2.2)Additional CPV code(s)

79411000

II.2.3)Place of performance

NUTS code: UKM93

II.2.4)Description of the procurement:

Services for this lot should include, but not be limited to, the following:

— governance and structure: creating the correct structures and practices needed to achieve best practice in governance of a family business, how to view the business as a family and as a business, development of a shared purpose, defining employee and family roles,

— succession planning succession planning, conflict resolution, next generation career and skills development, developing family communications and planning an elegant exit.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Understanding of requirement / Weighting: 10
Quality criterion – Name: Methodology / Weighting: 15
Quality criterion – Name: Expertise/CVs / Weighting: 15
Price – Weighting: 60
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

The framework duration is for a period of 2 years with the option to extend for up to a further 2 years.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Lot 7: Succession Planning Support

Lot No: 7

II.2.2)Additional CPV code(s)

79411000
79411100

II.2.3)Place of performance

NUTS code: UKM93

II.2.4)Description of the procurement:

Services for this lot should include, but not be limited to, the following:

— existing business position: formulating exit strategies, preparing business for sale, business continuity and safe-guarding people and assets,

— business structure: provide support to help determine the assignment and coordination of roles, power and responsibilities within a business. Define how information flows between the different levels of management,

— board development: value and creation of a board, or recruitment of a non-executive director. Review composition and effectiveness at both an individual and group level,

— business continuity: how to deal with disruptions to supply chains, reputation, loss of premises or loss of technology,

— risk management: enable businesses to make well-informed decisions and to identify and protect the most critical aspects of their operations. Mitigating or reducing risks to an acceptable level can create a more agile businesses.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Understanding of requirement / Weighting: 10
Quality criterion – Name: Methodology / Weighting: 15
Quality criterion – Name: Expertise/CVs / Weighting: 15
Price – Weighting: 60
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

The framework duration is for a period of 2 years with the option to extend for up to a further 2 years.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Lot 8: Digital Strategy and Transformation Support

Lot No: 8

II.2.2)Additional CPV code(s)

79413000
79411000

II.2.3)Place of performance

NUTS code: UKM93

II.2.4)Description of the procurement:

Services for this Lot should include, but not be limited to, the following:

— review of ICT Processes: reviewing existing ICT processes and identifying potential improvements, raising awareness of new digital processes, software, apps and technology,

— mobile technologies: advice on application of relevant and up-to-date fixed and mobile technologies to support the business,

— websites: planning, development and on-going management to improve existing web presence or support on developing new platforms to align with business requirements and improve user experience,

— technology, solutions and connectivity: implementing IT and Communications infrastructure and software solutions to meet ongoing requirements,

— business models and workplace innovation: the application of communications and technology to support new business models (remote working, virtual locations, partnerships & collaboration) and digital transformation,

— finding and managing digital resources and services: Building business cases, developing requirements, identifying, selecting and managing digital and technology resources.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Understanding of requirement / Weighting: 10
Quality criterion – Name: Methodology / Weighting: 15
Quality criterion – Name: Expertise/CVs / Weighting: 15
Price – Weighting: 60
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

The framework duration is for a period of 2 years with the option to extend for up to a further 2 years.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Lot 9: Workplace Development and Training Support

Lot No: 9

II.2.2)Additional CPV code(s)

79411000
79411100

II.2.3)Place of performance

NUTS code: UKM93

II.2.4)Description of the procurement:

Services for this lot should include, but not be limited to, the following:

— skills mapping of business/employees: reviewing existing skills and talent within a business, leadership development, review of business culture, internal project management, capacity building, people development and productivity improvements,

— leadership and management: as the business grows, so does the need for strong leadership and guidance. Support to equip owners and entrepreneurs with the skills required to develop and achieve key business aspirations,

— productivity: plans and processes to improve productivity, identifying CIPD opportunities, implementing new ideas and structures.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Understanding of requirement / Weighting: 10
Quality criterion – Name: Methodology / Weighting: 15
Quality criterion – Name: Expertise/CVs / Weighting: 15
Price – Weighting: 60
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

The framework duration is for a period of 2 years with the option to extend for up to a further 2 years.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

If required by the member state, bidders are required to be enrolled in the relevant professional or trade registers within the country in which they are established.

Where it is required within a bidder’s country of establishment they must confirm which authorisation or memberships of the relevant organisation(s) are required in order to perform this service.

Bidders must confirm if they hold the particular authorisation or memberships.

III.1.2)Economic and financial standing

List and brief description of selection criteria:

Bidders will be required to have a minimum ‘general’ yearly turnover of 26 000 GBP for the last 3 years.

Where turnover information is not available for the time period requested, the bidder will be required to state the date which they were set up/started trading.

It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commence of any subsequently awarded contract, the types and levels of insurance indicated below:

— employer’s (compulsory) liability insurance = 10 000 000 GBP,

http://www.hse.gov.uk/pubns/hse40.pdf

— public liability insurance = 5 000 000 GBP,

— professional indemnity insurance = 1 000 000 GBP.

III.1.3)Technical and professional ability

List and brief description of selection criteria:

Bidders will be required to provide a minimum of 2 examples for each Lot they are bidding for, within the last 3 years that demonstrate that they have the relevant experience to deliver the services as described in part II.2.4 of this Contract Notice. The experience provided will be for projects of a similar value, size and scope.

Unsatisfactory experience will result in a fail and exclusion from the tender process.

Bidders must provide 2 satisfactory references from within the last 3 years on the reference templates provided in the instruction to tenders document. References should be completed and signed by previous customers for contracts of a similar nature, value scope and size. Completed reference templates must be uploaded into the general attachments area of the qualification envelope. If any of the referees score the bidder less than 2 the bidder will be excluded from the tender process.

Bidders will be required to confirm whether they intend to subcontract and, if so, for what proportion of the contract.

III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with several operators
Envisaged maximum number of participants to the framework agreement: 45
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 02/09/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 02/09/2019
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published:

July 2023.

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic payment will be used

VI.3)Additional information:

The buyer is using PCS-Tender to conduct this ITT exercise. The project code is 14025

For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343

Community benefits are included in this requirement. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2361

A summary of the expected community benefits has been provided as follows:

Voluntary community benefits are requested as part of the tender submission.

(SC Ref:591653)

VI.4)Procedures for review

VI.4.1)Review body

North Ayrshire Council
Cunninghame House, Friars Croft
Irvine
KA12 8EE
United Kingdom
Telephone: +44 1294324730
Fax: +44 1294324054Internet address: http://www.north-ayrshire.gov.uk
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

18/07/2019