Occupational Health Services and Employee Assistance Programme

Southend-on-Sea Borough Council is seeking the services of a suitable Service Provider to deliver an effective and modern Occupational Health Services and Employee Assistance Programme.

United Kingdom-Southend-on-Sea: Health services

2018/S 216-494162

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Southend-on-Sea Borough Council
Civic Centre, Victoria Avenue
Southend-on-Sea
SS2 6LR
United Kingdom
Contact person: mrs Aleksandra Haker
Telephone: +44 1702215436
E-mail: procurementops@southend.gov.uk
NUTS code: UKH31

Internet address(es):Main address: http://www.southend.gov.uk/

Address of the buyer profile: http://www.southend.gov.uk/

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: http://www.southend.gov.uk/

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be submitted electronically via: http://www.southend.gov.uk/

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Provision of Occupational Health Services and Employee Assistance Programme

Reference number: DN374699

II.1.2)Main CPV code

85100000

II.1.3)Type of contract

Services

II.1.4)Short description:

Southend-on-Sea Borough Council is seeking the services of a suitable Service Provider to deliver an effective and modern Occupational Health Services and Employee Assistance Programme to all 1 900 council employees. The Council also has Partners that access this service via the contract set up by the council, council partners including Local Authority Trading Company, Schools, ALMO and other Local Authorities.

This contract is split into lots and interested providers are invited to bid for each or both lots:

Lot 1: Provision of Occupational Health Services;

Lot 2: Provision of Employee Assistance Programme.

The contract period will be for 36 months, commencing 1.4.2019 with an option.

To extend for 12 months to a maximum contract duration of 48 months.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: yes

Tenders may be submitted for all lots

Maximum number of lots that may be awarded to one tenderer: 2

The contracting authority reserves the right to award contracts combining the following lots or groups of lots:

Southend Borough Council is carrying out this procurement exercise in the form of an Open Tender for the provision of Occupational Health Services and Employee Assistance Programme. This contract is split into lots and interested providers are invited to bid for each or both lots.

II.2)Description

II.2.1)Title:

Provision of Occupational Health Services

Lot No: 1

II.2.2)Additional CPV code(s)

85147000

II.2.3)Place of performance

NUTS code: UKH31

II.2.4)Description of the procurement:

Southend-on-Sea Borough Council is seeking the services of a Provider to deliver an effective Occupational Health service to all council employees. The Council also has Partner Organisations that access this service via the contract set up by the council, including Local Authority Trading Company, Schools and ALMO.

The key objectives are:

— proactively support the Council and its Partner Organisations by providing professional Occupational Health service, which will lead to employee greater well-being, improved health and increased engagement with managers, HR and other Providers to achieve the best outcomes for employees and the Council,

— the provision of an Occupational Health (OH) service that is of a high quality, efficient and customer focused and provides best value for money whilst reflecting the culture of the organisation and its partners,

— to deliver the service in accordance with good practice and in accordance with the Councils and Partner Organisations equality and diversity policies and HR procedures,

— the Provider guarantees strict confidentially and meets the General Data Protection Regulations,

— to support the well-being of staff through the steps set out in the specification by proactively managing employees who are unwell and to provide clear and professional advice on reasonable solutions that are in line with the organisations HR policies,

— the Provider to be expected to contribute to the delivery of reducing total absence and duration of absence, enabling the Council and Partner Organisations to achieve their absence reduction targets,

— the Provider to proactively work alongside our Employee Assistance Programme provider and our Absence Management Provider to contribute to the delivery of reducing absence and improving staff well-being and ensure employees are able to access or be referred to appropriate services in a timely manner,

— the Provider will work directly with the Council and its Partner Organisations to ensure all employees are made aware of the Occupational Health service, its scope of services, the extent of confidentiality and access options,

— to support Council in fulfilling its obligations under the Health and Safety Act to comply with Employer Duty of Care.

Further information are set out in the tender documents.

II.2.5)Award criteria

Criteria below

Quality criterion – Name: Quality / Weighting: 50

Price – Weighting: 50

II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36

This contract is subject to renewal: yes

Description of renewals:

As set out in tender documents.

II.2.10)Information about variants

Variants will be accepted: yes

II.2.11)Information about options

Options: no

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

II.2)Description

II.2.1)Title:

Lot No: 2

II.2.2)Additional CPV code(s)

85147000

II.2.3)Place of performance

NUTS code: UKH31

II.2.4)Description of the procurement:

Southend-on-Sea Borough Council is seeking the services of a Provider to deliver an effective Employee Assistance Programme to all council employees. The Council also has Partners that access this service via the contract set up by the council, including Local Authority Trading Company, other Local Authorities, Schools and ALMO.

The key objectives are:

— proactively support the organisation and partner organisations by providing professional employee assistance service to all employees, which will lead to their greater well-being, improved health and increased engagement,

— to provide staff will free access to support, 24/7 365 days per year, including confidential advice on the phone and/or online and where required up to 6 face to face counselling sessions for all employees, or couple/family counselling,

— to provide family members with free access to support, 24/7 365 days per year including confidential advice on the phone and/or online support,

— the provision of the EAP is of high quality, efficient and customer focused reflecting the culture of the organisation and its partner organisations,

— the Provider should continuously identify factors affecting mental health and wellbeing, enabling the organisation and its partners to accurately identify the problems in their workplace and take steps to prevent them,

— the Provider should ensure that the service is delivered in compliance with Equality and Diversity and good practice,

— the Provider guarantee strict confidentiality and meets the General Data Protection Regulations,

— the Provider to proactively work alongside our Occupational Health Service and our Absence Management Provider to contribute to the delivery of reducing absence and improving staff well-being and ensure employees are able to access or be referred to appropriate services in a timely manner,

— the Provider will work directly with the Council and its Partners to ensure all employees are made aware of the programme, its scope of services, the extent of confidentiality and access options,

— the Provider should be aware and adhere to EAPA Standard of Practice and Professional Guidelines for EAP.

Further information as set out in tender documents.

II.2.5)Award criteria

Criteria below

Quality criterion – Name: Quality / Weighting: 50

Price – Weighting: 50

II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36

This contract is subject to renewal: yes

Description of renewals:

In accordance with Terms of Agreement.

II.2.10)Information about variants

Variants will be accepted: yes

II.2.11)Information about options

Options: yes

Description of options:

Additional non-core services may be purchased as a result of the award of this contract.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

As set out in tender documents.

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents

III.1.5)Information about reserved contracts

III.2)Conditions related to the contract

III.2.1)Information about a particular profession

Execution of the service is reserved to a particular profession

III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no

IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 06/12/2018

Local time: 16:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 06/12/2018

Local time: 16:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes

VI.2)Information about electronic workflows

VI.3)Additional information:

VI.4)Procedures for review

VI.4.1)Review body

Southend-on-Sea Borough Council
Civic Centre, Victoria Avenue
Southend-on-Sea
SS2 6LR
United Kingdom
E-mail: procurementops@southend.gov.uk

VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

07/11/2018