Omnichannel Solution Preliminary Market Consultation – Wolverhampton City Council

Wolverhampton City Council would like to engage with the market to seek information from potential suppliers to establish the types of Omnichannel solutions available.

Opportunity Id
DN641890
Title
CWC22183MW Omnichannel Solution Preliminary Market Consultation
Categories
43000000 – Information Technology Broadcasting and Telecommunications
Description

Wolverhampton City Council (WCC) would like to engage with the market to seek information from potential suppliers to establish the types of Omnichannel solutions available. This will include functionality, delivery types, integration options, data security and costing models.

WCC have drafted their new Customer Service Strategy, and this is currently out for consultation. The draft future strategy aim, subject to consultation, is to provide a ‘Positive Customer Experience’ which is accessible, consistent, efficient and simple. To take this vision forward WCC will need to replace the current telephone system used by customer services. This exercise will help WCC understand how potential solutions can help the delivery of the new Customer Service Strategy.

If you feel that your organisation can contribute to this exercise, please complete and submit the questionnaire on the WCC e-tendering system www.wolverhamptontenders.com

Region(s) of supply
Wolverhampton
Estimated value
N/A
Keywords
omnichannel

Key dates

Estimated contract dates

Start date
08/11/2022
End date
16/11/2022

Contact details

Buyer
Wolverhampton City Council
Contact
Barry Greenwood
Telephone
01902556556
Address
Civic Centre
Wolverhampton
West Midlands
WV1 1RL
United Kingdom

 

Expression of interest window

From 08/11/2022 14:00 to 16/11/2022 12:00

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