Operation of Mental Health Helpline

The Authority is seeking to commission the helpline service on its own behalf and on behalf of NHS Coventry and Rugby Clinical Commissioning Group and Coventry Warwickshire Partnership Trust.

United Kingdom-Warwick: Health services

2015/S 239-434217

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Warwickshire County Council
Strategic Procurement Unit, PO Box 3, Shire Hall, Market Square
For the attention of: Manjit Nagra
CV34 4RH Warwick
UNITED KINGDOM
Telephone: +44 1926412026
E-mail: procurement@warwickshire.gov.uk

Internet address(es):

General address of the contracting authority: www.warwickshire.gov.uk

Address of the buyer profile: http://www.warwickshire.gov.uk/procurement

Electronic access to information: http://www.csw-jets.co.uk

Electronic submission of tenders and requests to participate: http://www.csw-jets.co.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

General public services

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Coventry and Warwickshire Partnership NHS Trust
Wayside House, Wilsons Lane
CV6 6NY Coventry
UNITED KINGDOM

NHS Coventry and Rugby Clinical Commissioning Group
Christchurch House, Greyfriars Lane
CV1 2GQ Coventry
UNITED KINGDOM

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Mental Health helpline.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 25: Health and social services
Main site or location of works, place of delivery or of performance: The County Council boundaries of Warwickshire County Council and Coventry City Council.
NUTS code UKG33,UKG13

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract

II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Directorate/Service responsible — People Group:
The Authority is seeking to commission the helpline service on its own behalf and on behalf of NHS Coventry and Rugby Clinical Commissioning Group (CCG) and Coventry Warwickshire Partnership Trust (CWPT). The Authority will be acting as lead commissioner. The service will provide a helpline and a form of social media/technology for people with mental health needs 24 hours a day 365 days a year across Coventry and Warwickshire. The service will be for adults aged 16 years and over who are, or may be, in need to access emotional support, guidance or information to prevent, reduce and/or delay attendance and admissions into primary and secondary services. Service review of this contract will be held 6 months before the end of the initial period.
The services may be developed and modified during the course of the contract period to meet the changing demands, requirements and needs of the customers, the Authority or the CCG.
This is a notice for social and specific services in accordance with Directive 2014/24/EU Article 74.

II.1.6)Common procurement vocabulary (CPV)

85100000, 85320000, 85323000, 85300000, 85000000, 98000000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: yes

II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

The proposed contract start date is 4.4.2016. The proposed contract end date is 3.4.2018 (unless extended).
The initial contract term will be 2 years with the option to extend the contract by further periods not exceeding 2 years at the discretion of the Authority based on the contract performance of the successful applicant. Warwickshire County Council anticipate spending approximately 80 000 GBP and £67 003 GBP will be allocated from the CCG.

II.2.2)Information about options

Options: yes
Description of these options: The initial contract term will be 2 years with the option to extend the contract by further periods not exceeding 2 years at the discretion of the Authority based on the contract performance of the successful applicant.
Provisional timetable for recourse to these options:
in months: 24 (from the award of the contract)

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 48 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

As detailed in the tender documentation.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

As detailed in the tender documentation.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

As detailed in the tender documentation.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no

III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: As detailed in the tender documentation.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: The Council will undertake its financial assessment of the tendering organisation (and if considered necessary by the Council any partners within a consortium bid) based on its own evaluation of the tenderers most recent 3 years accounts (or if 3 years accounts are not available equivalent evidence which confirms financial viability). The assessment of accounts will be supported by an independent credit reference report from Creditsafe where this is available. The Council may also impose a bond or performance guarantee on the successful Tenderer.
Minimum level(s) of standards possibly required: The Council will undertake its financial assessment of the tendering organisation (and if considered necessary by the Council any partners within a consortium bid) based on its own evaluation of the Tenderers most recent 3 years accounts (or if 3 years accounts are not available equivalent evidence which confirms financial viability). The assessment of accounts will be supported by an independent credit reference report from Creditsafe where this is available. The Council may also impose a bond or performance guarantee on the successful Tenderer.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Evidence as required as stated in the tender documentation.

III.2.4)Information about reserved contracts

III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no

IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

00003268

IV.3.2)Previous publication(s) concerning the same contract

Prior information notice

Notice number in the OJEU: 2015/S 149-275563 of 5.8.2015

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 7.1.2016 – 17:00

IV.3.4)Time limit for receipt of tenders or requests to participate

8.1.2016 – 10:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.3.8)Conditions for opening of tenders

Date: 8.1.2016 – 11:00

Place:

Warwickshire County Council, Shire Hall, Market Place, Warwick, CV34 4RH.

Persons authorised to be present at the opening of tenders: yes
Additional information about authorised persons and opening procedure: Officers of Warwickshire County Council and/or their appointed agents.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

Warwickshire County Council will be using its e-tendering system (CSW-JETS) for the administration of this procurement process. Providers must register with the system to be able to express an interest and download documents. The web address for CSW-JETS is www.csw-jets.co.ukRegistration and use of CSW-JETS is free. All correspondence or clarifications relating to this procurement must be via the CSW-JETS correspondence function. If you are having trouble registering with CSW-JETS, please email us at: procurement@warwickshire.gov.uk

Electronic ordering and/or invoicing and/or payment may be used.

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

7.12.2015