Out of Hours Call Handling Contract Oldham
The Guinness Partnership Ltd and all its subsidiaries wish to enter into a contract with one supplier for an out of hours call handling service.
United Kingdom-Oldham: Telephone-answering services
Section I: Contracting authority
I.1)Name and addresses
Bower House, 1 Stable Street
Contact person: Procurement
Telephone: +44 3031231890
NUTS code: UKD
I.4)Type of the contracting authority
Section II: Object
Out of Hours Call Handling
II.1.2)Main CPV code
II.1.3)Type of contract
The Guinness Partnership Ltd and all its subsidiaries wish to enter into a contract with one supplier for an out of hours call handling service, during the hours of 8 p.m. to 8 a.m. including bank holidays, to enable its customers to report emergency repairs, anti-social behaviour or to make a rent payment during this time.
The supplier should also be able to provide cover during periods that guinness is unavailable during normal operating hours or as cover for business continuity when required.
II.1.6)Information about lots
II.2.3)Place of performance
II.2.4)Description of the procurement:
During the period April 2018 to March 2019, the out of hour’s service received 17 599 calls. Of these calls, 15 060 were to report an emergency repair and 941 were to make a rent payment. The remainder of the calls related to something else.
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
The contract period will initially be for 3 years with the option to extend for a further 2 periods of 12 months, subject to performance and value for money but not guarantee is given that such an extension will follow.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.2.2)Contract performance conditions:
As stated in the procurement documents.
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
Guinness reserves the right to cancel the procurement at any time and not to proceed with the award of a contract at any stage in the procurement process.
Suppliers are required to have a minimum annual turnover of at least 50 % of the estimated full contract value. Further details can be found in the procurement documents.
30 Brock Street, Regent’s Place
VI.5)Date of dispatch of this notice: