Out of Hours Call Handling for London Borough of Hammersmith and Fulham
The London Borough of Hammersmith and Fulham is seeking suppliers to undertake Out of Hours Call Handling Services to its 17 000 homes.
United Kingdom-London: Call centre
Section I: Contracting authority
I.1)Name and addresses
Postal address: Town Hall, King Street, Hammersmith
NUTS code: UKI33
Postal code: W6 9JU
Country: United Kingdom
I.4)Type of the contracting authority
Section II: Object
Out of Hours Call Handling
II.1.2)Main CPV code
II.1.3)Type of contract
Out of hours emergency/make safe repair service for London Borough Hammersmith and Fulham (LBHF).
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.3)Place of performance
II.2.4)Description of the procurement:
The London Borough of Hammersmith and Fulham is seeking suppliers to undertake Out of Hours Call Handling Services to its 17 000 homes. The contract will be for 2 years with one possible extension of one year. The core working hours are 6 p.m. — 8 a.m., however there could be some minor additional tasks required outside these core working hours. Please note the Council’s current IT system, and core working hours may change during the course of this contract.
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
II.2.10)Information about variants
II.2.11)Information about options
The contract will be for 2 years with one possible extension of one year.
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
All information is set out in the procurement documents.
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.5)Information about negotiation
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
Section VI: Complementary information
VI.1)Information about recurrence
Please note the Council’s current IT system, and core working hours may change during the course of this contract. The estimated contract value given above includes the option to extend.
Postal address: The Strand
Postal code: WC2A 2LL
Country: United Kingdom
VI.5)Date of dispatch of this notice: