Out of Hours Call Handling for London Borough of Hammersmith and Fulham

Out of Hours Call Handling for London Borough of Hammersmith and Fulham

The London Borough of Hammersmith and Fulham is seeking suppliers to undertake Out of Hours Call Handling Services to its 17 000 homes.

United Kingdom-London: Call centre

2019/S 247-609694

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: London Borough of Hammersmith and Fulham
Postal address: Town Hall, King Street, Hammersmith
Town: London
NUTS code: UKI33
Postal code: W6 9JU
Country: United Kingdom
E-mail: procurement@lbhf.gov.uk
Internet address(es):Main address: www.capitalesourcing.com

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: www.capitalesourcing.com
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: www.capitalesourcing.com
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Out of Hours Call Handling

II.1.2)Main CPV code

79512000

II.1.3)Type of contract

Services

II.1.4)Short description:

Out of hours emergency/make safe repair service for London Borough Hammersmith and Fulham (LBHF).

II.1.5)Estimated total value

Value excluding VAT: 225 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKI33

II.2.4)Description of the procurement:

The London Borough of Hammersmith and Fulham is seeking suppliers to undertake Out of Hours Call Handling Services to its 17 000 homes. The contract will be for 2 years with one possible extension of one year. The core working hours are 6 p.m. — 8 a.m., however there could be some minor additional tasks required outside these core working hours. Please note the Council’s current IT system, and core working hours may change during the course of this contract.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: no
II.2.9)Information about the limits on the number of candidates to be invited

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

The contract will be for 2 years with one possible extension of one year.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

All information is set out in the procurement documents.

III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Competitive procedure with negotiation
IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated

IV.1.5)Information about negotiation

The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 07/02/2020
Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 19/02/2020

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

Please note the Council’s current IT system, and core working hours may change during the course of this contract. The estimated contract value given above includes the option to extend.

VI.4)Procedures for review

VI.4.1)Review body

Official name: The High Court of England
Postal address: The Strand
Town: London
Postal code: WC2A 2LL
Country: United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

19/12/2019