Out-of-Hours Call Handling Service – Kent – Request for Quotation

Out-of-Hours Call Handling Service – Kent – Request for Quotation

Thanet District Council is seeking a suitable supplier for the provision of an Out-of-Hours Call Handling Service.

Opportunity Id
DN555565
Title
‘Out-of-Hours’ Call Handling Service – 21-211-E
Categories
410000 – Social Community Care Supplies & Services
Description

Thanet District Council is seeking a suitable supplier for the provision of an Out-of-Hours Call Handling Service.

 

The Service is for Out-of-Hours call handling from customers and others seeking emergency assistance and other assistance from the council.

 

The Out-of-Hours period for the council is between 1700hrs and 0845hrs, the following day, on weekdays and for a 24 hour period at weekends, to include Bank holidays and other statutory holidays for services listed in the Council’s Standby Emergency Procedure Manual for General Fund & Housing Services.

 

The Contract is anticipated to commence upon 9 August 2021 for an initial period of 4 years with an option to extend for 12mths (at the sole discretion of the council).

 

Important Information: All procurement documents are attached to this notice and available for suppliers to download and complete according to instructions contained.

 

The procurement process will be undertaken on the basis of formal quotations. Evaluation will be on the basis of criteria and methodology as set out in the Invitation to Quote document.

 

Any clarifications or questions must be submitted via the Message area of the Kent Business Portal by no later than 14.00hrs on 16 July 2021.

 

Completed quotation documents must be submitted electronically via the Kent Business Portal by no later than 14.00hrs on 23 July 2021.

Region(s) of supply
Kent
Estimated value
N/A
Keywords
Call Handling, Out Of Hours, Call Centre, 24 Hour Service

Key dates

Estimated contract dates

Start date
09/08/2021
End date
08/08/2025

Contact details

Buyer
Thanet District Council
Contact
Karen Paton
Telephone
01843 577112
Address
Thanet District Council
Margate
Kent
CT9 1XZ

Expression of interest window

From 09/07/2021 10:00 to 23/07/2021 14:00

Express an interest online