Out of Hours Service Desk for De Montfort University

Out of Hours Service Desk for De Montfort University

De Montfort University has a requirement to purchase an IT service desk service to supplement DMU’s service desk.

REFERENCE 1404

1404 – Provision of Out of Hours Service Desk for De Montfort University

Awarding body De Montfort University

EST. START DATE: 01/04/2020
EST. END DATE: 01/04/2023

Description

De Montfort University has a requirement to purchase an IT service desk service to supplement DMU’s service desk.

The purpose of the additional service is to:
1. enable effective out of hours IT support to staff and students of the University;
2. act as cover for the service desk during departmental meetings during core hours;
3. act, if required, as an overflow for the ITMS Service Desk at peak times of the year or during exceptional circumstanced e.g. high levels of sickness on the service desk.

The service will be used for providing 1st line IT support and where necessary, escalating incidents to other IT support teams.
Additionally, DMU is also ideally looking for the supplier to provide a desktop IT cover support service to provide additional project or support capability in respect of the installation of:
1. PCs, and
2. Servers and storage.

Full details of the requirements are set out in the Tender documents.

Additional information

Contract Type One off
Procurement Process Open Tender
Estimated ValueTEXT DESCRIPTION
Category Information Communication Technology,
CPV codes 72000000,
Suitable for SME YES

DOCUMENT AVAILABLE UNTIL

21 January 2020

14 days

SUBMISSION RETURN BY

21 January 2020

14 days

CONTACT DETAILS

De Montfort University
Rajbinder Athwal
0116 2577758