Out of Hours Telephone Calls

Out of Hours Telephone Calls

River Clyde Homes.

CONTRACT NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address


River Clyde Homes

Wallace Place,

Greenock

PA15 1LZ

UK

Procurement team

+44 1475788884
http://riverclydehomes.org.uk

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

Out of Hours Telephone Calls

2.2

Description of the goods or services required

River Clyde Homes (RCH) is a Registered Social Landlord responsible for the management of some 6,500 homes. We are looking to employ a company to provide an Out of Hours Telephone Calls Service for properties that are the responsibility of River Clyde Homes and are located within the Inverclyde area.

 

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=219054.

The awarding authority has indicated that it will accept electronic responses to this notice via a ‘Tender Submission Postbox’ facility. Further details of this facility are available at http://www.publiccontractsscotland.gov.uk/PostBox/Postbox_Explain.aspx?ID=219054.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. The postbox closes precisely at the time stated.

2.3

Notice Coding and Classification

271000 Call Systems
271500 Services
271700 Telecommunications – Fixed
271800 Telecommunications – Mobile
279999 other Information Communication Technology

150 … Glasgow & Strathclyde

2.4

Total quantity or scope of tender

The successful tenderer will provide River Clyde Homes with a dedicated ‘Out of Hours’ call handling service.

3 Conditions for Participation

3.1

Minimum standards and qualification required

As detailed in the attached PQQ.

4 Administrative Information

4.1

Type of Procedure

Dual stage – Candidates must first pass a selection procedure before being invited to tender or negotiate.

4.2

Reference number attributed to the notice by the contracting authority

RCH129

4.3

Time Limits


10-02-2012  Time  12:00

c) Estimated award date  08-03-2012

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN 

4.6

Tender Submission Postbox

The awarding authority has indicated that it will accept electronic responses to this notice via the Tender Submission Postbox facility. Further details are available at http://www.publiccontractsscotland.gov.uk/PostBox/Postbox_Explain.aspx?ID=219054

5 Other Information

5.1

Additional Information

All PQQs must be submitted via the Public Contracts Scotland (PCS) Electronic Tender Post-box. Any PQQ not submitted via the post-box will not be considered. All queries relating to the PQQ should be raised via the Question & Answer function of the PCS website.

(SC Ref:219054)

5.2

Additional Documentation

RCH129 – Out Of Hours Telephone Calls PQQ

5.3

Publication date of this notice

26-01-2012