Outsourced Network Monitoring

Outsourced Network Monitoring

The City University London have an enterprise wide network based on Nortel technology which is becoming increasingly critical to our day to day operations and requiring 24 x 7 monitoring and servicing.

UK-London: computer equipment and supplies

2012/S 79-130128

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

The City University
Northampton Square
For the attention of: Andrew Clark
EC1V 0HB London
Telephone: +44 7891521123
E-mail: andrew.clark.2@city.ac.uk

Internet address(es):

General address of the contracting authority: www.city.ac.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Other: University
I.3)Main activity

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1.1)Title attributed to the contract by the contracting authority:

Outsourced Network Monitoring.
II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 7: Computer and related services
NUTS code UKI12

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

Computer equipment and supplies. Computer related equipment. The City University London have an enterprise wide network based on Nortel technology which is becoming increqasingly critical to our day to day operations and requiring 24 x 7 monitoring and servicing.
We are now looking for a partner who can work with us both strategically and operationally to:
— review and fully document our existing network infrastructure to professional standards,
— plan the strategic roadmap for the future development of our network infrastructure,
— provide an out of hours network monitoring service from 17:00 to 9:00 GMT and escalate incidents to oncall City network engineers,
— provide a common set of network management tools for City onsite team and vendor offsite team. The tools must cover the configuration, administration, monitoring and troubleshooting of the enterprise network,
— provide training for the City onsite team in the use of the network management tools,
— carry out periodic health checks, security audits and penetration tests on our network infrastructure,
— provide real-time management information for our CTO regarding status of network health, usage trends, incidents and resolutions, service downtime and impact.
It is planned that a contract will be awarded for a period of 3 years with the option to extend for a further 12 months if appropriate, depending on performance.
Potential suppliers who wish to express an interest in this contract should complete and submit the University’s standard Vendor Questionnaire (http://www.city.ac.uk/purchasing_services/) and the following information: Two years’ most recent audited accounts; a client list and two references together with:

— demonstrable track record with a number of similar sized organisations of planning and managing the transition of network management services from an inhouse team to an outsourced vendor,
— demonstrable track record of at least 10 years for providing outsourced services to agreed and predefined service levels,
— experience of defining a strategic roadmap for the enterprise network with client organisations,
— experience of carrying out health checks, security and penetration tests. Then presenting meaningful management information and recommendations to Directors of IT Services.

II.1.6)Common procurement vocabulary (CPV)

30200000, 30230000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 21.4.2012 – 12:00
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

28.5.2012 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

Any EU official language
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.3)Additional information

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender. GO Reference: GO-2012420-PRO-3870513.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:20.4.2012