Outsourced telephone call handling

Outsourced telephone call handling

Contract value:£30,000 – £50,000. Provide initial advice and appropriate signposting to passengers regarding their complaint or query for rail, bus, coach and tram issues.

Reference number: KYPF01

Deadline date:07/12/2012

This deadline is for… Submission of tenders

Contract value:£30,000 – £50,000

Location where the contract is to be carried out: Greater Manchester

Is this suitable for smaller suppliers? Yes

Is this contract suitable for a voluntary, community and social enterprise organisations? No

Name of the buying organisation: Passenger Focus

 

Description of the contract

Provide initial advice and appropriate signposting to passengers regarding their complaint or query for rail, bus, coach and tram issues.

 

Classification of the contract

79511000 Telephone operator services

79311210 Telephone survey services

64214200 Telephone switchboard services

64214000 Dedicated-business telephone network services

64213000 Shared-business telephone network services

64211000 Public-telephone services

 

Additional information

Contract type: Services – Unspecified

Is it a framework agreement? No

Is this contract related to a programme of funding? No

Contract will be awarded based on: Most economically advantageous tender in terms of: The criteria stated in the contract documents

Estimated length of contract: 36 Months

 

Who to contact

Contact name Kyle Yeldon

Organisation name Passenger Focus

Address 7th Floor Piccadilly Gate, Store Street, Manchester, Lancashire, M1 2WD

Telephone 0300 123 2146

Extension number:

Fax

How to apply

Please see instruction to tenderers in attached document