Pan London back-office services programme

Pan London back-office services programme

The Council, the London Borough of Hammersmith and Fulham, and the Royal Borough of Kensington and Chelsea (“the Tri-Borough Authorities”) have aligned themselves as strategic partners and have embarked on a number of different activities to streamline services and deliver savings

UK-London: IT services: consulting, software development, Internet and support

2012/S 12-019431

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Westminster City Council (“Council”)
Westminster City Hall, 64 Victoria Street
For the attention of: Lesley Meeks
SW1E 6QP London
UNITED KINGDOM
Telephone: +44 2076412759
E-mail: backofficeservices@westminster.gov.uk

Internet address(es):

General address of the contracting authority: http://www.westminster.gov.uk

Electronic access to information: http://wcc.supplier.ariba.com

Electronic submission of tenders and requests to participate: http://wcc.supplier.ariba.com

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority
I.3)Main activity

General public services
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

London Borough of Waltham Forest
Waltham Forest Town Hall, Forest Road, Walthamstow
E17 4JF London
UNITED KINGDOM

London Borough of Tower Hamlets
Town Hall, Mulberry Place, 5 Clove Crescent
E14 2BG London
UNITED KINGDOM

London Borough of Sutton
Civic Offices, St Nicholas Way, Sutton
SM1 1EA London
UNITED KINGDOM

London Borough of Southwark
160 Tooley Street,
SE1 2QH London
UNITED KINGDOM

London Borough of Richmond upon Thames
Civic Centre, 44 York Street, Twickenham
TW1 3BZ London
UNITED KINGDOM

London Borough of Newham
Newham Dockside, 1000 Dockside Road,
E16 2QU London
UNITED KINGDOM

The Royal Borough of Kingston upon Thames
Guildhall, High Street, Kingston upon Thames
KT1 1EU London
UNITED KINGDOM

The Royal Borough of Kensington and Chelsea
Kensington Town Hall, Hornton Street
W8 7NX London
UNITED KINGDOM

London Borough of Islington
222 Upper Street
N1 1XR London
UNITED KINGDOM

London Borough of Hounslow
Civic Centre, Lampton Road, Hounslow
TW3 4DN London
UNITED KINGDOM

London Borough of Hammersmith and Fulham
Town Hall, King Street, Hammersmith
W6 9JU London
UNITED KINGDOM

London Borough of Hackney
Town Hall, Mare Street
E8 1EA London
UNITED KINGDOM

London Borough of Ealing
Perceval House, 14-16 Uxbridge Road, Ealing
W5 2HL London
UNITED KINGDOM

City of London Corporation
Guildhall, PO Box 270
EC2P 2EJ London
UNITED KINGDOM

London Borough of Camden
Camden Town Hall, Judd Street
WC1H 9JE London
UNITED KINGDOM

London Borough of Bromley
Civic Centre, Stockwell, Close, Bromley
BR1 3UH London
UNITED KINGDOM

London Borough of Hillingdon
Civic Centre, High Street, Uxbridge, Middlesex
UB8 1UW London
UNITED KINGDOM

London Borough of Wandsworth
The Town Hall, Wandsworth High Street
SW18 2PU London
UNITED KINGDOM

London Borough of Bexley
Bexley Civic Offices, Broadway, Bexleyheath, Kent
DA6 7LB London
UNITED KINGDOM

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

Pan London back-office services programme.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: London.
NUTS code UK
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement
II.1.4)Information on framework agreement

Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 4
Duration of the framework agreementDuration in years: 4
Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT:
Range: between 800 000,00 and 1 190 000 000,00 GBP
Frequency and value of the contracts to be awarded: It is anticipated that the Council and other participating authorities (as defined below) may call off the back-office services (defined below) they require from the framework (“framework”) at varying times throughout the life of the framework as they all currently have different arrangements and contractual commitments for the delivery of services that may be replaced by them awarding a call off contract (“call-off contract”) under the framework. No guarantee is given that any back-office services (defined below) will be called off under the framework by the Council or any Participating authority. The Council and the other participating authorities may also issue call-off contracts at different times during the life of the framework, including during the last year of the term of the framework. The Council anticipates a requirement to call-off under the framework under lot 1 shortly following the award of the framework.

II.1.5)Short description of the contract or purchase(s)

This procurement is one of the programmes under the wider London Athena Programme, a pan London initiative to ensure procurement benefits are available across London.
The Council, the London Borough of Hammersmith and Fulham, and the Royal Borough of Kensington and Chelsea (“the Tri-Borough Authorities”) have aligned themselves as strategic partners and have embarked on a number of different activities to streamline services and deliver savings. These activities include a programme of work looking at an outsourced service (including the hosting and where applicable the processing of transactions) of the back-office services which are the subject of this notice, namely, finance and procurement, HR and payroll, e-Sourcing, property asset data management and business intelligence (“back-office services”).
The Council is undertaking this procurement on behalf of itself and each of the other Tri-Borough Authorities and the following London Borough Councils: Bexley; Bromley; Camden; City of London Corporation; Ealing; Hackney; Hammersmith and Fulham; Hillingdon; Hounslow; Islington; Kensington and Chelsea; Kingston upon Thames; Newham; Richmond upon Thames; Southwark; Sutton; Tower Hamlets; Waltham Forest; Wandsworth, JVC (as defined below), any arms’ length management organisations, subsidiaries or other companies or businesses under the control or influence of any of the aforementioned London Boroughs and any Schools within the control of any of the aforementioned London Boroughs (each a “participating authority”). The Council will enter into the Framework on behalf of itself and each of the other participating authorities.
Currently the Council and the other participating authorities each use a variety of service providers to supply different parts of their respective back-office services. Some are run and managed in-house, others are externally hosted and managed in-house or hosted and managed externally, and some are a combination of these methods. This means that the requirements of each of the Council and the other participating authorities under the framework may vary. Some may issue call-off contracts under each Lot and some may not. Interested service providers should note that it is intended that within a lot, the participating authorities will select which services within that Lot they require and that in respect of each lot not all services may be required by the Council or any other participating authority. The participating authorities will require service providers to be flexible to allow participating authorities to call off (by way of example) self-managed services initially with an option to transition to a fully managed service solution during the call off contract duration. The Council and the other participating authorities may also issue call-off contracts at different times during the life of the framework, including during the last year of the term of the framework for the reasons set out in II.1.4 above. Interested service providers should note that there is no guarantee that any call-off contracts will be awarded by the Council or any other participating authority under the framework.
Some of the participating authorities may in future set up a corporate joint venture (“JVC”) which may procure services under and/or manage the Framework. The JVC may be established prior to the award of or during the life of the framework. However, no firm commitment is given to this option at this stage.
The framework will consist of 4 lots (“lots”). Only one successful service provider will be appointed to each lot and each successful service provider will enter into a framework agreement in respect of the Lot(s) awarded to it. Interested service providers will be invited to bid for one or more lots. They are:
Lot 1 – finance and procurement and human resources and payroll (estimated minimum annual contract value 5 000 000 GBP (five million GBP)).
Lot 2 – e-Sourcing (estimated minimum annual contract value 100 000 GBP (one hundred thousand GBP)).
Lot 3 – property asset data management (estimated minimum annual contract value 100 000 GBP (one hundred thousand GBP)); and
Lot 4 – business intelligence (estimated minimum annual contract value 150 000 GBP (one hundred and fifty thousand GBP)).
(“Lots”).
More detail regarding each of the lots can be found in Annex B and the PQQ.
The requirement is for back-office services that are delivered on time, pertinent and provide up to date information. The successful service provider in each lot will need to support the transition of the relevant participating authorities receiving back-office services under that lot to a set of common processes and deliver the support function(s) and it may involve the successful service provider investing in the service delivery. The aim is not to provide merely outsourced technology but for the successful service provider(s) to demonstrate that the underpinning technology ensures that the Council and the other Participating Authorities receive:
— Streamlined back-office services,
— Improved process efficiency and cost-effectiveness,
— Capacity for self-service by internal customers,
— Improved efficient and effective reporting, analytics and information,
— Identified and delivered savings; and
— Quality of service.
The proposed procurement route is under the competitive dialogue procedure. The Council, with support from the other participating authorities, will carry out the dialogue and they are looking to explore through dialogue the extent to which interested service providers can support and meet these requirements.
There will be one or more down selects of interested service providers during the competitive dialogue stage.
As set out in II.1.4, it is anticipated that Call-off Contracts will be awarded under the Framework at varying times throughout the life of the framework. This may include take up in the final year of the framework.
The aim is to appoint one successful service provider to each of the identified lots, however the same service provider could, if successful on each lot, be appointed to provide two, three or all 4 lots.
For each lot, a single comprehensive solution that meets all requirements is being sought. Submissions for each Lot will therefore be considered from prime contractors and consortia (and in each case whether or not the relevant prime contractor or consortium enters into sub-contracting arrangements) provided that the relevant prime contractor or consortium can provide a single comprehensive solution for that Lot.
Please note that this tender process will be run electronically using Westminster’s e-tendering system details of which are contained at I.1 above.
Market days, for potential bidders who expressed an interest in the Prior Information Notice issued in June 2011, were held in July and December 2011. For those that did not attend the market days, full information and details of what was discussed at and the outputs of those days can be obtained by requesting a copy from backofficeservices@westminster.gov.uk.
II.1.6)Common procurement vocabulary (CPV)

72000000, 72222300, 72253000, 72316000, 66172000, 72416000, 79631000, 72200000, 72212211, 72212217, 72212400, 72212421, 72212440, 72212441, 72212442, 72212443, 72212450, 72212451, 72212480, 72212482, 72212490, 72220000, 72222000, 72222100, 72222200, 72223000, 72224000, 72224100, 72224200, 72232000, 72320000, 72312000, 72312100, 79211000, 79211100, 79211110, 79211120, 79211200, 79342410, 79994000, 72322000, 72251000, 79414000, 48450000, 48440000, 48441000, 48442000, 48443000, 48444000, 48420000, 48421000, 48480000, 48470000, 48482000, 48812000, 66170000, 79600000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

It is intended that a 4 year framework be established. The duration of an individual call-off contract under the framework will be governed by the terms of the call-off contract concerned. It is envisaged that participating authorities may seek to ensure that call-off contracts are co-terminus and therefore each call-off contract may have a duration of up to 5 years with an option to extend for up to an additional 3 years.
II.2.2)Information about options

Options: yes
Description of these options: The Council and the other participating authorities require a unilateral option to extend the initial term (of up to 5 years) of any call-off contract by up to a further 3 years.
II.2.3)Information about renewals

This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Duration in months: 48 (from the award of the contract)

Information about lots

Lot No: 1 Lot title: Finance & procurement and human resources & payroll

1)Short description

The participating authorities envisage the provision of a back-office service for Finance & Procurement and HR & payroll. It is envisaged that the services will include the following:
Finance and procurement.
Chart of accounts, general ledger, reporting, taxation, support service recharging, budgeting and forecasting, purchase to pay, request for quote, contracts management, e-Purchasing-Catalogue buying, purchase card administration, raising income invoices, authority income management, full income management, income management – cheque processing, full debt collection, authority debt collection, 3rd party organisation debt collection, cash distribution, bank reconciliation and payment management, imprest account management, fixed assets accounting, interface, system administration, workflow, historic financial transaction service, management information (supplier performance), finance help & support centre, Helpdesk and user support, self-managed finance and procurement, disaster recovery and business continuity and services related to finance & procurement.
Human resources and payroll.
Payroll administration, payroll and pensions financial reconciliation, payroll provision for non- permanent employees, additional payroll runs, HR administration – self serve element, HR administration – managed service element, HR administration not using self serve element, E-Recruitment – self serve, recruitment – managed service, recruitment – fully managed service, document store (web based), management information (authority performance), management information (supplier performance), exit interview process, Criminal record bureau (CRB) checking, document scanning, HR contact centre, performance management system, case management recording, occupational health referrals, job evaluation, training administration, learning management system, management of specialist 3rd party providers, psychometric testing, Helpdesk and user support services, historic transaction service, interface services, self-managed HR and payroll, disaster recovery and business continuity and services related to HR and payroll.
2)Common procurement vocabulary (CPV)

72000000, 72222300, 72253000, 72316000, 66172000, 72416000, 79631000, 72200000, 72212211, 72212217, 72212400, 72212440, 72212441, 72212442, 72212443, 72212450, 72212451, 72220000, 72222000, 72222100, 72222200, 72223000, 72224000, 72224100, 72224200, 72232000, 72320000, 72312000, 72312100, 79211000, 79211100, 79211110, 79211120, 79211200, 72322000, 72251000, 72212490, 79414000, 48450000, 48440000, 48441000, 48442000, 48443000, 48444000, 79994000, 48812000, 66170000, 79600000

3)Quantity or scope

The duration of an individual call-off contract under the framework in respect of this Lot will be governed by the terms of the call-off contract concerned. However, participating authorities may seek to ensure that call-off contracts are co-terminus and therefore the duration of each call-off contract under this Lot may be up to 5 years with an option to extend for up to an additional 3 years.
The value of the call-off contracts to be awarded under this lot will be dependent upon the take up of the framework by the participating authorities in respect of this lot. The Council and every other participating authority reserves the right to determine whether to enter into a call-off contract for required back-office services under this lot via the call-off procedure under the framework or pursuant to another arrangement. However it should be noted that no business is guaranteed via the framework. See Sections II.1.5 and VI.3 for more information.
Estimated value excluding VAT:
Range: between 40 000 000,00 and 1 050 000 000,00 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots
Lot No: 2 Lot title: e-Sourcing

1)Short description

The participating authorities envisage the provision of a back-office service for e-Sourcing. The services will include:
Home page, tendering and evaluation, spend analytics, contract authoring, contract management, supplier performance, interfaces, e-Sourcing help & support centre, Helpdesk and user support, historic transaction, disaster recovery and business continuity and services related to e-Sourcing.
2)Common procurement vocabulary (CPV)

72000000, 72222300, 72253000, 72416000, 72212211, 72212217, 72212490, 72220000, 72223000, 72224000, 72224100, 72224200, 72232000, 72320000, 79211120, 79342410, 72251000, 48470000

3)Quantity or scope

The duration of an individual call-off contract under the framework in respect of this lot will be governed by the terms of the call-off contract concerned. However, participating authorities may seek to ensure that call-off contracts are co-terminus and therefore the duration of each call-off contract under this lot may be up to 5 years with an option to extend for up to an additional 3 years.
The value of the call-off contracts to be awarded under this lot will be dependent upon the take up of the framework by the participating authorities in respect of this lot. The Council and every other participating authority reserves the right to determine whether to enter into a call-off contract for required back-office services under this Lot via the call-off procedure under the framework or pursuant to another arrangement. However it should be noted that no business is guaranteed via the framework. See Sections II.1.5 and VI.3 for more information.
Estimated value excluding VAT:
Range: between 800 000,00 and 35 000 000,00 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots
Lot No: 3 Lot title: Property Asset data management

1)Short description

The participating authorities envisage the provision of a back-office service for property asset data management. The services will include:
The ability for the participating authorities to manage all aspects of their strategic property asset data through the provision of a set of services that will enable the participating authority to undertake:
The management of contracts, the management of their commercial tenancies, the management of their property asset data (data services), the management of property related projects, the management and provision of reports and analysis of the property assets and all related data, the management of suitability, Sufficiency and Capability studies and reports and processes for the property assets all via a self-help portal service together with disaster recovery and business continuity and helpdesk and user support services, interface services and services related to property asset data management.
2)Common procurement vocabulary (CPV)

72000000, 72222300, 72316000, 72416000, 72212211, 72212421, 72251000, 72253000, 72224000, 72322000, 48421000, 48420000

3)Quantity or scope

The duration of an individual call-off contract under the framework in respect of this lot will be governed by the terms of the call-off Contract concerned. However, participating authorities may seek to ensure that call-off contracts are co-terminus and therefore the duration of each call-off contract under this Lot may be up to 5 years with an option to extend for up to an additional 3 years.
The value of the call-off contracts to be awarded under this lot will be dependent upon the take up of the framework by the participating authorities in respect of this lot. The Council and every other participating authority reserves the right to determine whether to enter into a call-off contract for required back-office services under this lot via the call-off procedure under the framework or pursuant to another arrangement. However it should be noted that no business is guaranteed via the framework. See Sections II.1.5 and VI.3 for more information.
Estimated value excluding VAT:
Range: between 800 000,00 and 35 000 000,00 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots
Lot No: 4 Lot title: Business intelligence

1)Short description

The participating authorities envisages the provision of a back-office services for business intelligence. The service will include:
Operation, support & maintenance, data analysis and expertise, data quality and issue management, data warehouse, expertise and consulting, data extract, export interface data, load data, data mart, data reporting, major set-up and change, transform data, Helpdesk and user support, disaster recovery and business continuity and services related to business intelligence.
2)Common procurement vocabulary (CPV)

72000000, 72222300, 72253000, 72416000, 72212211, 72212217, 72212480, 72212482, 72220000, 72222000, 72222100, 72222200, 72223000, 72320000, 72251000, 72200000, 48480000, 48482000, 72224100

3)Quantity or scope

The duration of an individual call-off contract under the framework in respect of this lot will be governed by the terms of the call-off contract concerned. However, participating authorities may seek to ensure that call-off contracts are co-terminus and therefore the duration of each call-off contract under this lot may be up to 5 years with an option to extend for up to an additional 3 years.
The value of the call-off contracts to be awarded under this lot will be dependent upon the take up of the framework by the participating authorities in respect of this lot. The Council and every other participating authority reserves the right to determine whether to enter into a call-off contract for required back-office services under this Lot via the call-off procedure under the framework or pursuant to another arrangement. However it should be noted that no business is guaranteed via the framework. See Sections II.1.5 and VI.3 for more information.
Estimated value excluding VAT:
Range: between 1 200 000,00 and 70 000 000,00 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

Requirements will be set out in the invitation to participate in dialogue (“ITPD”) and may include (amongst other things) performance bonds, pension bonds and/or guarantee(s) (including parent company guarantee(s)) and/or other forms of security.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Payment arrangements under the framework for the back-office services provided under call-off contracts awarded under the framework will be addressed with those interested service providers who are invited to participate in the competitive dialogue stage of the procurement.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

The participating authorities’ particular requirements are to be determined but they may require that any framework agreement(s) awarded in respect of each Lot shall be entered into by a single legal entity on the part of the successful service provider in that lot.
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Candidates will be assessed in accordance with Regulations 23 to 26 of the Public Contracts Regulations 2006 as amended and articles 45 to 50 of Directive 2004/18/EC and on the basis of information provided in response to the pre-qualification questionnaire (“PQQ”) copies of which will be made available via the portal referred to at I.1.
Completed PQQ’s must be returned to the Council via the portal referred to at I.1 before the deadline specified in Section IV.3.4 below.
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: The following minimum level should be satisfied by each interested service provider in respect of each lot that it is submitting a PQQ response to:
— It should, have a 3 year mean average turnover (based on information supplied in response to the PQQ) which is equal to or exceeds 3 times the estimated minimum annual contract value (as set out in II.1.5) for the relevant lot (“Turnover Threshold”).
And interested service providers are directed to the information below regarding who is subject to these tests and how they are carried out, depending on whether the service provider is a single organisation, consortium or a prime contractor with sub-contractors.
For the avoidance of doubt where an interested service provider is constituted by way of:
— A single organisation, the single organisation must pass the Turnover Threshold,
— A consortium (i.e. 2 or more persons, at least one of whom is an economic operator, acting jointly for the purpose of being awarded a public contract) the consortium must pass the Turnover Threshold. In order to calculate whether a consortium service provider passes the Turnover Threshold the 3 year mean average turnover for each consortium member (based on information supplied in response to the PQQ) will be calculated and for each such consortium member, the result will be multiplied by their (actual or anticipated) percentage equity stake (as identified in the response to the PQQ) in the legal entity to be formed to deliver the services under the Framework and the totals will then be added together. It is this combined figure that will need to pass the Turnover Threshold. Sub-contractors of any consortium member do not need to pass the Turnover Threshold; or
— A prime contractor with sub-contractors, the prime contractor must pass the Turnover Threshold. Sub-contractors of the prime contractor do not need to pass the Turnover Threshold.
Only those service providers who pass the Turnover Threshold Test will then be subject a financial risk assessment involving comparisons of financial ratios. Further details are contained in the PQQ.
Please see the PQQ for further information.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
As set out in the PQQ.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

competitive dialogue
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged number of operators: 20
Objective criteria for choosing the limited number of candidates: The Council intends to invite the five highest scoring interested service providers per Lot to participate in dialogue on the basis of the ranking of interested service providers at the pre-qualification evaluation stage at which the criteria referred to in III.2 above will be assessed and evaluated. Where there is in respect of any lot, more than one interested service provider ranked in fifth place, then all interested service providers ranked in fifth place in such Lot shall be invited into the dialogue.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated yes
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract

Prior information notice

Notice number in the OJEU: 2011/S 110-181651 of 9.6.2011

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

27.2.2012 – 17:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

Please refer to II.1.5.
There is no minimum level of business guaranteed by the framework and the Council and the other participating authorities expressly reserve their rights:
(I) Not to award any framework and/or any call-off contract(s) as a result of the procurement process commenced by the publication of this notice;
(II) To make whatever changes they see fit to the content and structure of the tendering competition;
(III) To award a framework and/or call-off contract(s) in respect of any part(s) of the back-office services and any part(s) of the services within the lots that constitute the back-office services; and
(IV) To award the framework and/or any call-off contracts in stages.
And in no circumstances will the Council or any other participating authorities be liable for any costs incurred by candidates.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

High Court
The Strand
WC2A 2LL London
UNITED KINGDOM

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: A minimum 10 calendar day standstill period will be incorporated at the point information on the award of the contract is communicated to interested service providers. Interested service providers who are unsuccessful shall be informed as soon as possible after the decision has been made as to the reasons why they were unsuccessful. If an appeal regarding the award of the contract has not been successfully resolved, The Public Contracts Regulations 2006 (SI 2006 No. 5) (the “Regulations”) provide for aggrieved parties who have been harmed or are at risk of harm by breach of the rules to take legal action. Any such action must be brought within the applicable limitation periods (in general 30 days beginning with the date when the economic operator first knew or ought to have known that the grounds for starting the proceedings had arisen). Where a contract has not been entered into, the Court may order the setting aside of the award decision or order the contracting authorities (as defined in the Regulations) to amend any document and may award damages. If the contract has been entered into the Court may, depending on the circumstances, award damages, make a declaration of ineffectiveness, order the contracting authorities to pay a fine, and/or order that the duration of the contract be shortened. The purpose of the standstill period referred to above is to allow an application to be made to the Courts to set aside the award decision before the contract is entered into.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:18.1.2012