Patient/Citizen Communications and Engagement Solutions – NHS Framework Agreement

Patient/Citizen Communications and Engagement Solutions – NHS Framework Agreement

To enhance interactions with citizens as they access the healthcare system to ensure all patients receive reminders, alerts and support when needed.

Patient/Citizen Communications and Engagement Solutions

Contract summary

 

Industry

    • Radio, television, communication, telecommunication and related equipment – 32000000
    • Data-transmission equipment – 32260000
    • Telecommunications equipment and supplies – 32500000

Location of contract

M50 2UW

Value of contract

£10,000,000 to £250,000,000

Procurement reference

20210609180028-39

Published date

9 June 2021

Closing date

9 July 2021

Closing time

12pm

Contract start date

1 September 2021

Contract end date

31 August 2025

Contract type

Service contract

Procedure type

Open procedure

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The objective of the Patient/Citizen Communications & Engagement Solutions Framework is to enhance interactions with citizens as they access the healthcare system to ensure all patients receive reminders, alerts and support when needed. Switching to a more customer focused solution including online patient portals and patient self-service functionality will lead to more successful patient pathways and experience.

The framework is in response to the need within the NHS for better pre and post appointment communications, supporting healthcare professionals to provide effective clinical care while improving clinical efficiency and safety to drive increases in patient satisfaction.

The requirement for the NHS to reduce the number of Did Not Attend (DNA) appointments and backlog of missed appointments due to COVID19 whilst delivering better and faster communication in an environment of increasing demand will require an increased capacity whilst working against financial constraints. The NHS needs to work in the most efficient ways possible and maximise value for money in delivering services and through any purchases it makes.

The NHS Long Term Plan 2019 outlines the drive for digitisation. To support the delivery of this agenda NHS SBS is seeking to put in place a comprehensive framework agreement for the provision of Patient/Citizen Communications and Engagement Solutions.

The framework aims to provide a simple, effective, efficient, and compliant route to market for the supply of communication methods to engage with patients, citizens and the workforce across NHS organisations and wider public sector bodies. It provides access to communications, alerts, reminders, and appointment technology, through a range of communication channels with Digital First, but ensuring inclusion is maximised by offering traditional methods such as Phone, Mail and SMS. Friends and Family Test (FFT) surveys can also be commissioned.

 

More information

 

Links

 

How to apply

 

Follow the instructions given in the description or the more information section.

 

About the buyer

 

Contact name

Aidan Woodward

Address

Halyard Court, 31 Broadway, The Quays
Salford
M50 2UW
ENG

Email

aidan.woodward2@nhs.net

Website

https://www.sbs.nhs.uk