Patient Experience 2013 Oxford Health

Patient Experience 2013 Oxford Health

The Specification, which will be supplied with the tender documents, sets out the requirements for the delivery of a service for collecting and reporting real time feedback and a programme of local postal surveys to collect service use, carer and parent feedback across the counties of Buckinghamshire, Oxfordshire, Wiltshire, Swindon and Bath & North East Somerset and across all Divisions.

UK-Oxford: business services: law, marketing, consulting, recruitment, printing and security

2012/S 77-126843

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Oxford Health
4000 John Smith Drive
Contact point(s): https://pro-cure.bravosolution.co.uk
OX4 2GX Oxford
UNITED KINGDOM

Internet address(es):

General address of the contracting authority: http://www.oxfordhealth.nhs.uk/

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law
I.3)Main activity

Health
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

Patient Experience 2013.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 10: Market research and public opinion polling services
Main site or location of works, place of delivery or of performance: Oxfordshire and Buckinghamshire, the Thames Valley, Bath and North East Somerset and Wiltshire.
NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

The Specification, which will be supplied with the tender documents, sets out the requirements for the delivery of a service for collecting and reporting real time feedback and a programme of local postal surveys to collect service use, carer and parent feedback across the counties of Buckinghamshire, Oxfordshire, Wiltshire, Swindon and Bath & North East Somerset and across all Divisions. This includes adult and children community and specialised primary care services, in mental health, the care groups for adults, older adults, children and adolescents, and across the settings for inpatients and service users in the community.
The Trust is looking for a mixed model for collecting feedback to include:
— electronic survey software to be deployed to an existing 25 electronic real time hand held devices,
— provision of at least 5 different on-line surveys available for use at the same time,
— provision of local postal surveys (40-50 surveys of a total sample of 17 000 people per annum).
The real time hand held devices already purchased are Viliv S5, 4.8” touch screens. A possible option within the tender would be to swap or change the hardware to realise the benefits of alternative hardware, for example a device with a larger screen, provided that this can be done without significant cost penalty.
II.1.6)Common procurement vocabulary (CPV)

79000000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Lots

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

The Specification, which will be supplied with the tender documents, sets out the requirements for the delivery of a service for collecting and reporting real time feedback and a programme of local postal surveys to collect service use, carer and parent feedback across the counties of Buckinghamshire, Oxfordshire, Wiltshire, Swindon and Bath & North East Somerset and across all Divisions. This includes adult and children community and specialised primary care services, in mental health, the care groups for adults, older adults, children and adolescents, and across the settings for inpatients and service users in the community.
The Trust is looking for a mixed model for collecting feedback to include:
— electronic survey software to be deployed to an existing 25 electronic real time hand held devices,
— provision of at least 5 different on-line surveys available for use at the same time,
— provision of local postal surveys (40-50 surveys of a total sample of 17 000 people per annum).
The real time hand held devices already purchased are Viliv S5, 4.8” touch screens. A possible option within the tender would be to swap or change the hardware to realise the benefits of alternative hardware, for example a device with a larger screen, provided that this can be done without significant cost penalty.
Estimated value excluding VAT:
Range: between 50 000 and 125 000 GBP
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Suppliers Instructions How to Express Interest in this Tender~:
1. Register your company on the eSourcing portal (this is only required once) – Browse to the eSourcing Portal: https://pro-cure.bravosolution.co.uk and click the link to register – Accept the terms and conditions and click ‘continue’ – Enter your correct business and user details – Note the username you chose and click ‘Save’ when complete – You will shortly receive an email with your unique password (please keep this secure).

2. Express an Interest in the tender – Login to the portal with the username/password – Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) – Click on the relevant PQQ/ ITT to access the content. – Click the ‘Express Interest’ button at the top of the page. – This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only) -You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box.
3. Responding to the tender – Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) – You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification – Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT – There may be a mixture of online & offline actions for you to perform (there is detailed online help available) You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk.

III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 5
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 17.5.2012 – 17:00
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

17.5.2012 – 17:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.3)Additional information

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:16.4.2012