Patient survey and questionnaire services

Patient survey and questionnaire services

Approximately 450 patient interviews are undertaken by trained volunteers each month and reporting/feedback is near real-time.

United Kingdom-Sheffield: Survey services

2014/S 022-034532

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Sheffield Teaching Hospitals NHS Foundation Trust
Herries Road
For the attention of: Edward Nicholson
S5 7AU Sheffield
UNITED KINGDOM
Telephone: +44 1142713912
E-mail: edward.nicholson@sth.nhs.uk
Fax: +44 1142711860

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law
I.3)Main activity

Health
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

Patient survey, monitoring and questionnaire services.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 8: Research and development services
NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

Survey services. We are looking for a Supplier to provide both or one of the following service streams.
The Friends and Family Test.
This is currently mandatory for acute inpatients, A&E and maternity services. In order to ensure that the data can be reliably compared, Trusts across England collect the information in a similar way, using the same question and applying common methodological approaches.
Local Survey Programme.
The Trust’s Local Survey Programme currently consists of using hand-held digital devices to collect systematic ‘on the spot’ reports from patients within the hospital. The system has the flexibility to collect and analyse data on the essential aspects of patient experience and locally tailored questions, where clinical staff or managers want to check how they are doing at ward level or with the progress of specific improvement initiatives.
Approximately 450 patient interviews are undertaken by trained volunteers each month and reporting/feedback is near real-time. However, the system is resource intensive as it relies on a team of around 50 volunteers and the number of surveys undertaken is limited by volunteer capacity. The Trust is keen to explore other systems that may increase and improve feedback, in particular systems which enable local surveys to be offered to all patients, rather than just a sample.
II.1.6)Common procurement vocabulary (CPV)

79311000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Information about lots

Lot No: 1 Lot title: Friends and Family Test

1)Short description

The Friends and Family Test is currently mandatory for acute inpatients, A&E and maternity services. In order to ensure that the data can be reliably compared, Trusts across England collect the information in a similar way, using the same question and applying common methodological approaches.
2)Common procurement vocabulary (CPV)

79311000

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots
Lot No: 2 Lot title: Local Survey Programme

1)Short description

The Trust’s Local Survey Programme currently consists of using hand-held digital devices to collect systematic ‘on the spot’ reports from patients within the hospital. The system has the flexibility to collect and analyse data on the essential aspects of patient experience and locally tailored questions, where clinical staff or managers want to check how they are doing at ward level or with the progress of specific improvement initiatives.
Approximately 450 patient interviews are undertaken by trained volunteers each month and reporting/feedback is near real-time. However, the system is resource intensive as it relies on a team of around 50 volunteers and the number of surveys undertaken is limited by volunteer capacity. The Trust is keen to explore other systems that may increase and improve feedback, in particular systems which enable local surveys to be offered to all patients, rather than just a sample.
2)Common procurement vocabulary (CPV)

79311000

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate

12.3.2014 – 17:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.3)Additional information

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.
Use access code JZ49QSW274 to express your interest in this opportunity.
To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=87282186

GO Reference: GO-2014129-PRO-5422733

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice:

29.1.2014