Payment Services Supplier – Customer and Client Payment Services

Payment Services Supplier – Customer and Client Payment Services

The principal purpose of this contract is to select a Payment Services supplier to provide an efficient range of payment solutions suitable for Home Groups customers and clients to pay for the services they receive.

United Kingdom-Newcastle upon Tyne: Billing system

2013/S 239-415793

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Home Group
Procurement, 2 Gosforth Park Way, Gosforth Business Park
For the attention of: Laura Roebuck
NE12 8ET Newcastle upon Tyne
UNITED KINGDOM
Telephone: +44 1913324961
E-mail: laura.roebuck@homegroup.org.uk

Internet address(es):

General address of the contracting authority: www.homegroup.org.uk

Address of the buyer profile: www.housingprocurement.com

Further information can be obtained from: Home Group Portal
Internet address: www.housingprocurement.com

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Home Group Portal
Internet address: www.housingprocurement.com

Tenders or requests to participate must be sent to: Home Group Portal
Internet address: www.housingprocurement.com

I.2)Type of the contracting authority

Body governed by public law
I.3)Main activity

Housing and community amenities
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

Home Group Customer and Client Payment Services.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 6: Financial services a) Insurances services b) Banking and investment services
Main site or location of works, place of delivery or of performance: England & Scotland.
NUTS code UKZ

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

The principal purpose of this contract is to select a Payment Services supplier to provide an efficient range of payment solutions suitable for Home Groups customers and clients to pay for the services they receive.
Home Group currently offers payment services to customers and clients to enable them to pay rent and associated service charges. Home Group aims to offer as many payment service options to our customers and clients as possible, to ensure they are able pay using the most appropriate method to suit their circumstances. We currently have in the region of 47,500 current customers and clients and 132,000 former customers & clients with a continued obligation to make payments to Home Group.
II.1.6)Common procurement vocabulary (CPV)

48444100

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

During 2012/13, Home Group received in excess of 1.2 million payment transactions from all sources. The average transaction value is c. GBP 180.
A) Service Provider Payment Card (Post Office, Paypoint, PayZone).
Annual transaction volume is c. 478,000.
B) Telephone
Annual transaction volume is c. 5,000.
C) Internet – .
Annual transaction volume is negligible.
Estimated value excluding VAT: 720 000 GBP
II.2.2)Information about options

Options: yes
Description of these options: The initial contract duration will be for a 3 year period with the option for 3 annual reviews of the commercial pricing due to a potential increase in volume of transactions due to The Welfare Reform Act.
Provisional timetable for recourse to these options:
in months: 12 (from the award of the contract)
II.2.3)Information about renewals

This contract is subject to renewal: yes
Number of possible renewals: 3
II.3)Duration of the contract or time limit for completion

Duration in months: 36 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

Details included in the Invitation to Tender.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Details included in the Invitation to Tender.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

The contracting Authority reserves the right to require groupings of contractors to take a particular legal form, a single contractor to take primary liability or each party to undertake joint and several liability. Further information will be contained in the tender documents.
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: As specified in the tender documentation.
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: (c) a statement of the undertaking’s overall turnover and, where appropriate , of turnover in the area covered by the contract for a maximum of the last three financial years available, depending on the date on which the undertaking was set up or the economic operator started trading, as far as the information of these turnovers is available.
Information and formalities necessary for evaluating if requirements are met:
Applicants will be required to complete a questionnaire with details of the economic operator’s personal situation, structure, current financial standing,
evidence of insurance cover, experience, examples of similar activities undertaken in the past 3 years.
Minimum level(s) of standards possibly required: As specified in the tender documentation.
III.2.3)Technical capacity

Minimum level(s) of standards possibly required:
As specified in the tender documentation.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 16.1.2014 – 17:00
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

20.1.2014 – 17:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published: 2020.
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

Prospective bidders are required to utilise the provision of our electronic ‘Opportunities Portal’ to download and submit all documentation within the tender.
This portal can be found at: www.housingprocurement.com

Prospective bidders must log onto the site and register as a supplier. Instructions and help are available from the home page. The ITT document will then be available for completion. Queries from bidders can also be raised within the portal where they will be answered accordingly, allowing total transparency to all other participating bidders.
The Contracting Authority reserves the right to cancel the procurement/tender process and to not make an award of the contract and does not accept any liability for costs incurred in responding to the pre-qualification questionnaire or invitation to tender. Save for any mandatory periods, the timescales indicated in this Contract Notice are approximate and the Contracting Authority reserves the right to amend the same.
Home Group is acting as a central purchasing body on behalf of itself and potentially a range of contracting authorities who will be able to access this framework. Eligible bodies include:
Home Group and any existing or future subsidiary companies (see www.homegroup.org.uk for more information on the Group);

Other Registered Providers in England (providers registered with the Homes and Communities Agency, see www.homesandcommunities.co.uk) and Social Landlords in Scotland (providers registered with the Scottish Housing Regulator, see www.scottishhousingregulator.gov.uk);

Charitable Organisations registered with the Charity Commission for England and Wales (see www.charity-commission.gov.uk ) or the Office of the Scottish Charity Regulator (see www.oscr.org.uk) whose charitable purposes include, but not are limited to, the prevention or relief of poverty; the advancement of education; the advancement of health or saving of lives; the advancement of citizenship or community development; the relief of those in need, by reason of youth, age, ill-health, disability, financial hardship or other disadvantage; and, any other purposes currently recognised as charitable and any new charitable purposes which are similar to another charitable purpose; and Social Enterprises involved in the provision of housing related services/activities or whose activities are similar to those listed above in respect of charitable organisations.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:6.12.2013