Payment Services Tender for Northern Ireland Executive

Payment Services Tender for Northern Ireland Executive

5 Lots. Lot 1 — Payment collection network. Lot 2 — Mobile Payment APP and text payment service. Lot 3 — Web payment service.

United Kingdom-Belfast: Financial and insurance services

2014/S 188-332387

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Northern Ireland Housing Executive
6th Floor, Housing Centre, 2 Adelaide Street
For the attention of: James McErlean
BT2 8PB Belfast
UNITED KINGDOM
Telephone: +44 2890318676
E-mail: purchasing@nihe.gov.uk

Internet address(es):

General address of the contracting authority: http://www.nihe.gov.uk

Electronic access to information: https://e-sourcingni.bravosolution.co.uk/web/login.shtml

Electronic submission of tenders and requests to participate: https://e-sourcingni.bravosolution.co.uk/web/login.shtml

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Housing and community amenities

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

T1244 — Payment services.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 6: Financial services a) Insurances services b) Banking and investment services

NUTS code UKN

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

The Housing Executive is committed to offering varied and convenient ways for our customers to pay all charges for the services we provide, enabling us to update customer accounts on a daily basis. In addition to payments received directly by the Housing Executive, we currently procure collection services from a number of 3rd party providers.

The Housing Executive is seeking bids for the following requirements:
Lot 1 — Payment collection network
Lot 2 — Mobile Payment APP and text payment service
Lot 3 — Web payment service
Lot 4 — Automated telephone payment service, managed debit/credit card payment facility and managed direct debit service
Lot 5 — Direct debit service.

II.1.6)Common procurement vocabulary (CPV)

66000000, 66151100, 66160000

II.1.7)Information about Government Procurement Agreement (GPA)

II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for all lots

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Estimated value excluding VAT:
Range: between 1 000 000 and 1 500 000 GBP

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Information about lots

Lot No: 1Lot title: Lot 1 — Payment collection network

1)Short description

The Housing Executive is committed to offering varied and convenient ways for our customers to pay all charges for the services we provide, enabling us to update customer accounts on a daily basis. In addition to payments received directly by the Housing Executive, we currently procure collection services from a number of 3rd party providers.

This lot requires the provision of a facility for our various customers to pay for services at convenient local outlets using a payment card.
The Housing Executive requires an extensive network of local outlets throughout Northern Ireland to enable our customers to make payment for the following charges:
— Rent and rates,
— District heating charges,
— Leaseholder charges,
— Legal payments,
— Repair charges and payments for damages,
— Housing Benefit overpayments,
— Hostel temporary accommodation charges,
— Bar-Coded Invoices,
— And any others as required,
Full details can be found within the tender documents.

2)Common procurement vocabulary (CPV)

66000000, 66151100, 66160000

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Lot No: 2Lot title: Lot 2 — Mobile Payment APP and text payment

1)Short description

There are 2 items within this lot:
Item 1 — Mobile Payment APP
The Housing Executive requires the development of a Mobile Telephone Payment App service to enable our customers to make payment of the following charges within a safe and secure environment:
— Rent and rates
— District heating charges
— Leaseholder charges
— Legal payments
— Repair charges and payments for damages
— Housing Benefit overpayments
— Hostel temporary accommodation charges
— Bar-Coded Invoices
— And any others as required.
Items 2 — Text Payment Service
The Housing Executive provides customers with the facility to make payment by credit/debit card via the internet using the current service provider’s facilities. The Housing Executive in a continued effort to offer various methods of payment to our customers wish to put in place a Text Payment service which provides the Housing Executive customers with the flexibility to make payments at any time over their mobile phone.
Please note tenderers must be able to provide both items within this lot.
Full details can be found within the tender document.

2)Common procurement vocabulary (CPV)

66000000, 66151100, 66160000

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Lot No: 3Lot title: Lot 3 — Web payment service

1)Short description

The Housing Executive currently provides customers with the facility to make payment by credit/debit card via the internet using the current service provider’s facilities. This is a payment method that we expect to grow in popularity over the coming years. It was first introduced in 2007 and volumes have grown slowly since then.
The Housing Executive requires provision of a secure bill payment system which allows Housing Executive customers to safely and securely pay the following charges:
— Rent and rates
— District heating charges
— Leaseholder charges
— Legal payments
— Repair charges and payments for damages
— Housing Benefit overpayments
— Hostel temporary accommodation charges
— Bar-Coded Invoices
— And any others as required.
Full details can be found within the tender documents.

2)Common procurement vocabulary (CPV)

66000000, 66151100, 66160000

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Lot No: 4Lot title: Lot 4 — Automated telephone payment service, managed debit/credit card payment facility and managed direct debit service

1)Short description

There are three items within this lot:
Item 1 — Automated Telephone Payment Service
The Housing Executive requires an automated telephone service for collection of
Credit/debit card payments for the following:
— Rent and rates
— District heating charges
— Leaseholder charges
— Legal payments
— Repair charges and payments for damages
— Housing Benefit overpayments
— Hostel temporary accommodation charges
— Bar-Coded Invoices
— And any others as required
Item 2 — Managed debit/credit card payment facility
The Housing Executive requires a hosted debit/credit card payment facility to allow our staff to receive a debit/credit card payment.
Item 3 — Managed Direct Debit Service
The Housing executive requires a managed direct debit service allowing for both paperless and paper based set-up.
It is intended to use the direct debit facility in our new Housing Management System to provide the direct debit facility for rent & service charge payments. It is intended to use the managed service for all other direct debits.
Please note that tenderers must be able to provide all three items within this lot.
Full details can be found within the tender documents.

2)Common procurement vocabulary (CPV)

66000000, 66151100, 66160000

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Lot No: 5Lot title: Lot 5 — Payment card production

1)Short description

The Housing Executive requires the production of payment cards to be issued to our customers and directly to Housing Executive offices. These cards will enable Housing Executive customers to pay for a list of charges.
Full details are provided within the tender documents.

2)Common procurement vocabulary (CPV)

66000000, 66151100

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Please see tender documents for details.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

T1244

IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

IV.3.4)Time limit for receipt of tenders or requests to participate

6.11.2014 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.3)Additional information
VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

High Court of Northern Ireland
Chichester Street
BT1 3JF Belfast
UNITED KINGDOM
E-mail: admin@courtsni.gov.uk
Telephone: +44 2890235111
Fax: +44 2890313508

VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

26.9.2014