Post Office IT and Change Transformation Programme

Post Office IT and Change Transformation Programme

a) Service management activities to govern the operations management of the Back Office Tower;
b) Service management to interact and collaborate with the broader supply chain; c) The development, maintenance and support for those centrally managed applications that support business operations beyond real time customer transactions.

United Kingdom-London: IT services: consulting, software development, Internet and support

2013/S 249-436462

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Post Office Limited
148 Old Street
Contact point(s): IT & Change Transformation Programme – Back Office Tower
For the attention of: Richard Keir
EC1V 9HQ London
UNITED KINGDOM
E-mail: backofficeprocurement@postoffice.co.uk

Internet address(es):

General address of the contracting authority: http://www.postoffice.co.uk/

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Other: Post Offices
I.3)Main activity

Other: UK and Overseas Post Office Services
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

Post Office IT and Change Transformation Programme – Back Office Tower procurement
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Post Office, London
Delivery of services nationwide (UK and NI)
NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

Post Office network is part of the fabric of the nation; serving communities, individuals, families and businesses. It is a key element of the UK’s infrastructure and offers over 170 different products and services (Mails and Retail, Financial Services, Government Services and Telecoms), to its personal and small business customers through a nationwide network of 11,780 Post Office branches (as at 31 March 2013). This network of Post Office branches is complemented by online and telephone customer access.
Post Office is undergoing a significant level of change to deliver its strategic priorities, including separation from Royal Mail and transforming Post Office branches.
Post Office has undertaken a review of the existing supply chain and has chosen a strategic IT supply chain and optimal target operating model that adopt industry standards and good practice.
The model chosen allows the provision of Service Towers being managed by a Service Integrator and Service Desk (SISD) Provider. To deliver this model, a number of procurements commenced in 2012 to identify a prime supplier to act as the SISD, and prime suppliers to support delivery of managed IT technical services comprising several service components through the Service Towers. In October 2013, Post Office appointed ATOS IT Services UK Limited to act as the (SISD) Provider.
This procurement seeks a prime supplier to provide a range of Back Office IT application services which encompasses:
a) Service management activities to govern the operations management of the Back Office Tower;
b) Service management to interact and collaborate with the broader supply chain;
c) The development, maintenance and support for those centrally managed applications that support business operations beyond real time customer transactions (these applications are non-customer facing). The Potential Provider is required to provide support and management for the Back Office Tower applications; and
d) Through the Back Office Tower, Post Office is seeking the option to acquire services including but not limited to hosting and infrastructure support and management services.
Non-exhaustive examples of Post Office’s current Back Office applications include its finance, accounting and HR systems.
A scalable and flexible solution is required to allow Post Office to grow with customer needs and support increased product diversity, reduced running costs and faster integration with its partners and suppliers. At the end of the contract term the bidder is expected to provide exit management services to transition the services to new suppliers.
II.1.6)Common procurement vocabulary (CPV)

72000000, 79411000, 48000000, 30000000, 30200000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

Please refer to the PQQ for further details on the scope of the procurement. The estimated value is between £50m and £180m for the initial seven year term and up to £230m including the two extension years, however changes agreed over the duration of the contract may result in an increase or decrease to this estimated value.
Estimated value excluding VAT:
Range: between 50 000 000 and 230 000 000 GBP
II.2.2)Information about options

Options: yes
Description of these options: Post Office reserves the right to extend the contract twice for a period of 12 months each. Therefore the total potential term of the contract is 108 months (84 months +
12 months + 12 months).
II.2.3)Information about renewals

This contract is subject to renewal: yes
Number of possible renewals: Range: between 1 and 2
II.3)Duration of the contract or time limit for completion

Duration in months: 108 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

A performance bond or parent company guarantee or other form of security may be required depending upon the organisation’s financial stability as set out in the contract documents.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

To be detailed in the contract documents.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Requests to participate will be accepted from groupings of economic operators (consortia). In the event of a successful consortium bid Post Office Ltd may specify that the consortium takes a particular legal form and/or require that a single consortium member takes primary liability or that each member undertakes joint and several liability irrespective of the legal form adopted. Where a subsidiary company is used the ultimate parent company may be required, depending upon the organisation’s financial stability as set out in the contract documents, to provide a guarantee in respect of the performance of the contract by the subsidiary before acceptance.
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Please refer to PQQ.
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Please refer to PQQ.
Minimum level(s) of standards possibly required: Please refer to PQQ.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Please refer to PQQ.
Minimum level(s) of standards possibly required:
Please refer to PQQ.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

competitive dialogue
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 4: and maximum number 6
Objective criteria for choosing the limited number of candidates: The minimum and maximum figures relate to the number of operators who may be invited to participate in dialogue. Post Office Ltd intends to run this procurement as a competitive dialogue in iterative rounds where bidders will be down selected at each stage.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated yes
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

24.1.2014 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

Suppliers Instructions How to Express Interest in this Tender~:
1. Register your company on the eSourcing portal (this is only required once): https://postoffice.bravosolution.co.uk and click the link to register – Accept the terms and conditions and click ‘continue’ – Enter your correct business and user details – Note the username you chose and click ‘Save’ when complete – You will shortly receive an email with your unique password (please keep this secure)

2. Express an Interest in the tender – Login to the portal with the username/password – Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) – Click on the relevant PQQ/ ITT to access the content. – Click the ‘Express Interest’ button at the top of the page. – This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only) -You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box
3. Responding to the tender – Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) – You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification – Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT – There may be a mixture of online & offline actions for you to perform (there is detailed online help available) You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

Any appeal in relation to this procurement should be addressed to the contact point at 1.1 above.

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Precise information on deadline(s) for lodging appeals: Any concern, complaint or appeal under this procurement should be addressed in the first instance to the contact at 1.1 above. Post Office Ltd is committed to investigate any complaint thoroughly and revert in writing as rapidly as possible.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:19.12.2013