Provide Family Advice Helpline - Department for Education

Provide Family Advice Helpline – Department for Education

The department wants to provide families holistic support, via internet or telephony.

United Kingdom-London: Health and social work services

2018/S 125-285464

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Department for Education
Sanctuary Buildings, Graat Smith Street
London
SW 1P3BT
United Kingdom
Telephone: +44 8450194170
E-mail: Sourcing.help@education.gov.uk
Fax: +44 2476823675
NUTS code: UK

Internet address(es):

Main address: https://www.gov.uk/Department-for-Education

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://education.bravosolution.co.uk

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be submitted electronically via: https://education.bravosolution.co.uk

Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5)Main activity

Education

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Family Advice Helpline(s)

Reference number: itt_30364

II.1.2)Main CPV code

85000000

II.1.3)Type of contract

Services

II.1.4)Short description:

The department wants to provide families holistic support, via internet or telephony. The provision of such support benefits both children and their families; it provides early intervention and prevent the avoidable escalation of issues. The department is looking to procure a service that provides:

— information and guidance to users to enable them to resolve issues at the earliest possible stage,

— creating more positive interactions for users, and enhancing the likelihood of positive outcomes,

— services covering free, specialist, expert and holistic advice support for vulnerable children, safeguarding, education, childcare, well-being, special education needs, child maintenance and with help for housing, money and benefits,

— effective information and sign posting to families to sources of support, and

— effective outcomes, whilst enhancing long term sustainability for families, making them less dependent upon central funding.

II.1.5)Estimated total value

Value excluding VAT: 1 359 800.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2)Description

II.2.1)Title:

II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKC

NUTS code: UKD

NUTS code: UKE

NUTS code: UKF

NUTS code: UKG

NUTS code: UKH

NUTS code: UKI

NUTS code: UKJ

NUTS code: UKK

II.2.4)Description of the procurement:

The department is looking to procure a service that provides:

— information and guidance to users to enable them to resolve issues at the earliest possible stage, creating more positive interactions for users, and enhancing the likelihood of positive outcomes,

— services covering free holistic advice and support for vulnerable children, safeguarding, education, childcare, well-being, special education needs, child maintenance and with help for housing, money and benefits,

— effective information and signposting to families to sources of support,

— effective outcomes, whilst enhancing long term sustainability for families, making them less dependent upon central funding,

— support for harder-to-reach groups who might be less likely or less aware of their entitlement to these services. The service will identify these groups and have plans in place to address and overcome barriers and issues, and

— a service which engages local authorities (England) and reminds them of their responsibilities to promote and provide advice to families,

The service must also:

— offer a strong digital presence that allows, wherever possible, individuals and families to “self-serve”,

— be delivered online and/or through telephony,

— be staffed by appropriately trained staff, and

— allow users to be signposted to the right agencies according to their needs.

The Service shall be available to all residents of England.

The helpline(s) shall operate Monday to Friday 8:00 am to 6:00 pm excluding Bank Holidays and ensure that families have access to the helpline(s) at advertised times.

Email advice shall be made available Monday to Friday 8:00 am to 6:00 pm. An email address shall be provided and all email responded to within 5 working days of receipt, an automated response shall indicate this.

The supplier shall operate an associated website available 24/7 — with links to related organisations.

Provide a signposting service to other independent and in-house providers.

A clear complaints process shall be put in place setting out how complaints will be handled, timescales for response, escalation criteria and appeals procedure.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 1 359 800.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

End: 31/07/2020

This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents

III.1.5)Information about reserved contracts

III.2)Conditions related to the contract

III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes

IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 31/07/2018

Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 02/07/2018

Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

VI.3)Additional information:

VI.4)Procedures for review

VI.4.1)Review body

Department for Education
Sheffield
United Kingdom

VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

29/06/2018

Provide Family Advice Helpline – Department for Education

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