Provide Housing Options Service for Trafford Council

Provide Housing Options Service for Trafford Council

The provider is required to provide the following services: Manage a Housing Options Service and ensure excellent customer service; Homelessness prevention services that meet the needs of local people.

United Kingdom-Stretford: Other community, social and personal services

2015/S 210-381373

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Trafford Council
1st Floor, Trafford Town Hall
For the attention of: Miss Heather Stanton
M32 0TH Stretford
Telephone: +44 7793981067

Internet address(es):

General address of the contracting authority:

Address of the buyer profile:

Electronic access to information:

Electronic submission of tenders and requests to participate:

Further information can be obtained from: Trafford Council
1st Floor, Trafford Town Hall
For the attention of: Miss Heather Stanton
M32 0TH Stretford
Telephone: +44 7793981067

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Trafford Council
1st Floor, Trafford Town Hall
For the attention of: Miss Heather Stanton
M32 0TH Stretford
Telephone: +44 7793981067

Tenders or requests to participate must be sent to: Trafford Council
1st Floor, Trafford Town Hall
For the attention of: Miss Heather Stanton
M32 0TH Stretford
Telephone: +44 7793981067

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

General public services
Housing and community amenities

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract


II.1.1)Title attributed to the contract by the contracting authority:

Housing Options Service T453.

II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 27: Other services


II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Contract-A2FH-AVGYL6 Housing Needs Service.
The Council has a statutory duty to provide housing advice, homelessness and housing waiting list services to the residents of Trafford. The provision of these services is established under the framework of the Housing Act 1996, as amended by the Homelessness Act 2002.
The nature of the work defined in this specification must take into account the requirements of the Housing Act 1996, the Homelessness Act 2002, the Homelessness (Priority Need for Accommodation) Order 2002, the relevant Codes of Guidance published by Communities and Local Government (CLG), the Localism Act 2011 and any subsequent guidance and targets set by central government. The provider must be able to deliver services given any changes in legislation or in case law.
Scope of Service.
The provider is required to provide the following services:
— Manage a Housing Options Service and ensure excellent customer service;
— Homelessness prevention services that meet the needs of local people;
— Comprehensive housing options advice;
— Undertake homelessness assessments and investigations in order to discharge the Council’s statutory duties;
— Services to the homeless (where prevention has not been possible) including having access to a range of temporary accommodation, for example for families, young people or single homeless applicants where appropriate with a dedicated officer to provide advice and assistance to applicants in temporary accommodation;
— A single point of access for referrals into supported accommodation services and to ensure that referral pathways into accommodation are implemented efficiently and are fit for purpose;
— Work in partnership with the supported accommodation providers to ensure successful move on from the schemes and ensure the pathway for move on from the accommodation is implemented successfully to enable the required throughput and to minimise bed blocking;
— Managing the Council’s housing waiting list;
— Implementing the Council’s Allocation Policy (2013) and revisions to the Policy within the contract period;
— Provision of a choice based lettings (CBL) service;
— Nominating customers for vacancies that arise within Registered Provider (RP) / THT stock in the Borough, in accordance with nomination arrangements;
— Develop excellent relationships with partner agencies.
Housing Needs Register.
The purpose of this specification is to set out clearly how the services covered under this contract are to be provided.
Meeting housing needs in Trafford is a priority for the Council and the provider must be aware that in delivering this contract, it will be responding to and influencing the corporate agenda on the Council’s behalf.
The provider will be required to wholeheartedly and willingly take on the responsibilities of the Council and represent the Council in the spirit of true partnership. The provider must take an active part in local joint planning groups with a view to actively promoting the services and effectively engaging with others to improve the services provided.
Keeping and maintaining the Councils Register.

II.1.6)Common procurement vocabulary (CPV)

98000000, 85000000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

CONTRACT-A2FH-AVGYL6 Housing Needs Services and Register.
This contract is for 3 years with the option to extend for a further 2 years dependant on funding and performance.

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Starting 1.4.2016. Completion 31.3.2019

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

26.11.2015 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up


IV.3.7)Minimum time frame during which the tenderer must maintain the tender

in days: 90 (from the date stated for receipt of tender)

IV.3.8)Conditions for opening of tenders

Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

Contract duration is for 3 years plus 2 years on an annual basis and dependent on funding and performance. Organisations are required to register with the Chest at where the documents are available to download. The deadline for tender submissions to be uploaded back onto the Chest website is 12:00 hours on 26.11.2015. Contractors must be able to provide the service as per the specification. It is the intention to award to a single contractor. This tender is advertised in OJEU to ensure the opportunity to be widely publicised.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice: