Provide Integrated Advocacy Service in London

Provide Integrated Advocacy Service in London

Independent Mental Capacity Advocacy and Care Act Advocacy Service.

United Kingdom-London: Other community, social and personal services

2016/S 071-124530

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

London Borough of Newham
Newham Dockside 1000 Dockside Road
For the attention of: Sharon Ayrey
E16 2QU London
Telephone: +44 2033733326

Internet address(es):

General address of the contracting authority:

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

General public services

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract


II.1.1)Title attributed to the contract by the contracting authority:

Independent Mental Capacity Advocacy and Care Act Advocacy Service.

II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 25: Health and social services

NUTS code UKI21

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract

II.1.4)Information on framework agreement

Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT:
Range: between 300 000 and 672 000 GBP

II.1.5)Short description of the contract or purchase(s)

Integrated advocacy service for users of health and social care services in Newham, to include Independent Mental Capacity Advocacy (IMCA), Independent Care Act Advocacy (ICAA) and Individual Case Advocacy (ICA).

II.1.6)Common procurement vocabulary (CPV)


II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no


This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Estimated value excluding VAT:
Range: between 300 000 and 672 000 GBP
II.2.2)Information about options
II.2.3)Information about renewals

II.3)Duration of the contract or time limit for completion

Starting 1.9.2016. Completion 31.8.2019

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Joint and several liability. Should the successful tenderer be a consortium of companies, the lead partner will be responsible for completing the commission on behalf of the consortium and all payments will be made to the lead partner for services rendered by the consortium. Support partners will be required to complete a collateral warranty agreement in favour of the Contracting Authority.
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated below

1. Price. Weighting 70

2. Quality. Weighting 30

3. Delivery performance

4. Risk

5. Overall cost-effectiveness

IV.2.2)Information about electronic auction

An electronic auction will be used: yes
Additional information about electronic auction: Following initial tender assessment, those bidders satisfying the Council’s qualification and technical criteria may be invited to submit revised prices via an e-auction.
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

IV.3.4)Time limit for receipt of tenders or requests to participate

9.5.2016 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds

VI.3)Additional information

Newham Council wishes to commission an integrated advocacy service for users of health and social care services in Newham. The advocacy service will deliver a high quality, focused and responsive service.
The advocacy service will consist of 3 key strands incorporating statutory and non-statutory provision:
— Independent Mental Capacity Advocacy (IMCA),
— Independent Care Act Advocacy (ICAA),
— Individual Case Advocacy (ICA).
The Service Provider will be expected to provide a single point of entry for all of the services in the contract which will be able to triage referrals and expedite cases where required. This access point should be available during working hours of 9:00 to 17:00, Monday to Friday — although availability may change dependent on needs. This should be in place for the contract start date. The Service Provider will be expected to advertise this access point as widely as possible to all established and potential referrals agencies and key stakeholders and potential Service Users.
These services will have a critical role in ensuring that individuals have their voices heard. The Services will have the capacity to develop through learning from Service Users and experience.
Indicative 2016/17 contract value 150 000 GBP-224 000 GBP dependent upon need.
Independent Mental Capacity Advocacy (IMCA):
Target: 2 500 hours per annum (although this could increase dependent on demand). This statutory service must be provided when certain actions are proposed in relation to a person lacking the mental capacity to consent to them when there are no known relatives or close friends to speak for them or be consulted at the time the decision needs to be made.
Independent Care Act Advocacy Service (ICAA):
Target: 2 675 hours per annum (although this could increase dependent on demand).
This statutory service will be provided for those who would have difficulty in being fully involved in decisions about their care (as described in section 67(4) of the Care Act 2014), providing there is no 1 appropriate that is available to support and represent the person.
Non-statutory advocacy:
Target: 1 925 hours per annum.
This non-statutory Service will provide a generic, independent case Advocacy Service alongside the statutory provision of the ICAA and IMCA Service. This Service will provide short term issue-based Advocacy or crisis Advocacy to ensure that a professional advocate speaks up in the best interest of the referred person about a particular issue they have including significant decisions about their lives.
The Service Provider:
The council is looking for a single provider (or consortium) with the experience and capability to provide all 3 Services in their entirety including the single point of entry.
There are currently a number of staff providing the Services and therefore TUPE may apply.
The contract for the statutory Services will be for 2 years plus 1 possible further year. The indicative contract start date is 1.9.2016.
Assessment of quality criteria will equate to 30 % of the available points, broken down as follows:
1) Delivery of Tier 1 services (4 %);
2) Delivery of Tier 2 services (4 %);
3) Peer and group advocacy (4 %);
4) Support to self-advocacy (3 %);
5) Workforce (3 %);
6) Referrals and allocation process (3 %);
7) Value for money (3 %);
8) Customer involvement (3 %);
9) Systems and processes to measure success (2 %);
10) Stakeholder relationships (1 %).

This tendering exercise is being undertaken using the electronic tendering system ‘capitalESourcing’ (url: Suppliers will need to register an interest on the system in order to participate and registration is free.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: As set out in the UK’s Public Contracts Regulations 2015.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:



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