Provide Market Research Services to Student Loans Company

Provide Market Research Services to Student Loans Company

The team want to identify suppliers who can offer an online survey tool service and/or an online research panel service.

United Kingdom-Glasgow: Market research services

2016/S 232-422794

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Student Loans Company
100 Bothwell Street
G2 7JD
United Kingdom
Contact person: Susan Ayre
Telephone: +44 1412433198
NUTS code: UKM34

Internet address(es):Main address:

I.2)Joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5)Main activity

Economic and financial affairs

Section II: Object

II.1)Scope of the procurement


Provision of Online Market Research Services.

Reference number: 2016/SLC/168

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

Student Loans Company’s Customer Insight team conduct a large amount of in-house online research. The team want to identify suppliers who can offer an online survey tool service and/or an online research panel service.

II.1.5)Estimated total value

Value excluding VAT: 270 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKM34
Main site or place of performance:

Glasgow City.

II.2.4)Description of the procurement:

Provision of a Survey Tool — SLC’s Customer Insight conducts ongoing tracker surveys and adhoc quantitative research with SLC customers using online surveys. In most cases a targeted sample of customers is uploaded in to the survey tool with numerous background variables e.g. age band, postcode, gender, customer type etc. This then enables SLC to use data already held for customers to analyse results in-depth.

Support of Customer Panel — SLC have a customer panel which is managed in-house by Customer Insight. Suppliers would be required to provide monthly panel health reports, manage the incentive scheme and to provide a dedicated account manager. The current account management service facilitates monthly conference call, conducts an annual member satisfaction survey, assists with the panel member purges, provides standard surveys if no monthly business activity is planned and publishes a monthly newsletter with content provide by SLC.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Technical Merit / Weighting: 30
Quality criterion – Name: Functionality / Weighting: 25
Quality criterion – Name: Customer Service / Weighting: 5
Price – Weighting: 40

II.2.6)Estimated value

Value excluding VAT: 270 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

The option to extend for a further 2 x 12 month periods.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 03/01/2017
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 31/03/2017

IV.2.7)Conditions for opening of tenders

Date: 03/01/2017
Local time: 13:00

Tenders will be opened electronically.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic payment will be used

VI.3)Additional information:

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

For more information about this opportunity, please visit the Delta eSourcing portal at:

To respond to this opportunity, please click here:

GO Reference: GO-20161129-PRO-9168951.

VI.4)Procedures for review

VI.4.1)Review body

Student Loans Company
100 Bothwell Street
G2 7JD
United Kingdom
Telephone: +44 1412433198
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:



Related Posts

Market Research on Energy Consumption in England

Scottish Government Market Research Framework

Market Research Services Contract

London Councils Survey of London School Leaders