Provide Merchant Acquirer Services to Councils in Suffolk

Provide Merchant Acquirer Services to Councils in Suffolk

Merchant Acquirer Services for each of Ipswich Borough Council, St Edmundsbury Borough Council and Forest Heath District Council.

United Kingdom-Ipswich: Financial and insurance services

2015/S 202-367003

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Ipswich Borough Council
Russell Road
Contact point(s):
For the attention of: Joanne Cherrington
IP1 2DE Ipswich
Telephone: +44 1473433754

Internet address(es):

General address of the contracting authority:

Address of the buyer profile:

Electronic access to information:

Electronic submission of tenders and requests to participate:

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

General public services

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract


II.1.1)Title attributed to the contract by the contracting authority:

Merchant Acquirer Services for each of Ipswich Borough Council, St Edmundsbury Borough Council and Forest Heath District Council.

II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 27: Other services

NUTS code UKH14

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Ipswich Borough Council, St Edmundsbury Borough Council and Forest Heath District Council (‘The Councils’) have come together collaboratively to issue a tender proposal to individually secure merchant acquirer services. Ipswich Borough Council is running the procurement process on behalf of itself and St Edmundsbury Borough Council and Forest Heath District Council. Ipswich Borough Council is not operating as a central purchasing body in this procurement. For the avoidance of doubt, the successful bidder will enter into individual contracts with each of the Councils. The duration of the individual contracts will be 3 years plus will include a possibility for extension by the relevant Council for up to an additional 2 years maximum. The services will involve the processing of a variety of types of payment cards which are accepted by any 1 of the Councils and will include the provision of chip-and-pin machines if required. PCI DSS compliance is a minimum requirement and candidates that do not meet this requirement will be excluded.

II.1.6)Common procurement vocabulary (CPV)


II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes


This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

The provision of merchant acquiring services for Ipswich Borough Council, St Edmundsbury Borough Council and Forest Heath District Council mentioned in II.1.5) above for a period of 3 years with the possibility of a 2 year extension. PCI DSS compliance is a minimum requirement and candidates that do not meet this requirement will be excluded.

II.2.2)Information about options

Options: yes
Description of these options: Expected commencement date is 1.4.2016. Possible option to individual councils to extend for up to 2 years.

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 36 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

The authority may require a parent company guarantee if the contract is awarded to a subsidiary company. A performance bond may be required if the contract value exceeds 1 000 000 GBP.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Please see the main tender documents.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Joint and several liability will be required if a group of economic operators is awarded the contract and a lead contractor must be appointed.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Economic operators who express an interest in the contract will be required to complete all the requirements in the invitation to tender document.
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated below

1. Price. Weighting 80

2. Quality. Weighting 20

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:


IV.3.2)Previous publication(s) concerning the same contract


IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 11.11.2015 – 16:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

18.11.2015 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up


IV.3.7)Minimum time frame during which the tenderer must maintain the tender

until: 1.4.2016

IV.3.8)Conditions for opening of tenders

Date: 18.11.2015


Ipswich Borough Council, Grafton House, Ipswich, Suffolk, IP1 2DE.

Persons authorised to be present at the opening of tenders: yes
Additional information about authorised persons and opening procedure: Committee Services Officer, Democratic Services, Grafton House, 15-17 Russell Road, Ipswich, IP1 2DE.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

The time limit stated in IV.3.3) is for requesting the specification and additional documents. Bids may only be submitted by completing and submitting the Invitation to Tender and other documents as specified in Section 4 of the Invitation to Tender and returning them via as stated in IV.3.4)

All dates and time periods specified in this notice are provisional and the contracting authority reserves the right to change them.
A potential bidder operating a blacklist of workers is disqualified from bidding for the opportunity to supply the Services. A ‘Blacklist’ is a list of individuals compiled with the intention of being used by organisations to filter or exclude individuals on the list from certain activities such as employment.
In addition to meeting the mandatory requirements as set out in the Public Contract Regulations 2015, the successful bidder will also have to satisfy the following mandatory requirements:
— Be PCI DSS Compliant,
— Be able to process transactions from:
1. Mastercard (Credit),
2. Mastercard (Debit)
3. Visa (Credit),
4. Visa (Debit),
5. Electron,
6. Maestro,
7. Solo.
— Be able to operate with the following gateways:
1. TGL,
2. Yespay,
3. XN Pay Solution,
4. Global Iris,
5. Sage Pay,
6. Connect Pay.
— Be able to:
1. Support mail order and other ‘Customer Not Present’ transactions;
2. Support the processing of transactions over the internet;
3. Process card refunds to ‘Customer Present’ and ‘Customer Not Present’.
The authorities involved reserve the right not to award the contracts. They reserve the right not to proceed with all or any part of the project detailed in II.2) above and in no circumstances will they be responsible for any costs incurred by economic operators as a result for the publication of this notice or otherwise in connection with their tenders.

Full details of this tender can be found on the Suffolk Sourcing System — before viewing the tender, please refer to the Suffolk Sourcing System ‘User Guides’ which can be accessed via the Suffolk Sourcing Homepage. Suffolk Sourcing is an e-Tendering system jointly operated by Suffolk County Council, District and Borough Councils.

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

The High Court
Royal Courts of Justice, The Strand
WC2A 2LL London

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: The authority will allow a standstill period of at least 10 days at the point information on the award is communicated to tenderers. The standstill period provides a time for unsuccessful tenderers to challenge the award decision before the contract is entered into The Public Contracts Regulations 2015 provide for an economic operator who has suffered or risks suffering loss or damage by a breach of the regulations to take proceedings in the High Court. Proceedings must normally be started within 30 days of the date when the economic operator first knew or ought to have known that grounds for starting proceedings had arisen.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice: