Provision of Family and Friends Test Slough
Provision of a comprehensive and integrated system to collect, process and report on FFT feedback collected from multiple sites and locations within the Trust.
United Kingdom-Slough: Survey services
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
Frimley Health NHS Foundation Trust
Wexham Park Hospital
SL2 4HJ Slough
General address of the contracting authority: www.frimleypark.nhs.uk
Electronic access to information: https://commercialsolutions.bravosolution.co.uk
Electronic submission of tenders and requests to participate: https://commercialsolutions.bravosolution.co.uk
Further information can be obtained from: Frimley Health NHS Foundation Trust
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Frimley Health NHS Foundation Trust
Tenders or requests to participate must be sent to: Frimley Health NHS Foundation Trust
I.2)Type of the contracting authority
I.4)Contract award on behalf of other contracting authorities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 10: Market research and public opinion polling services
Main site or location of works, place of delivery or of performance: On behalf of hospitals within Frimley Health NHS Foundation Trust.
NUTS code UKJ
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.5)Short description of the contract or purchase(s)
II.1.6)Common procurement vocabulary (CPV)
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.9)Information about variants
II.2.1)Total quantity or scope:
Cover circa 1.15 m patients p.a.
All patients — adults/paeds/inpatient/outpatient/maternity.
Create survey — conforming to DH guidance — using both closed and open ended questions.
Allow for additional questions/filters to be added as necessary.
Meet DH/central government reporting requirements.
Able to be branded with the trust logo (to be supplied) Facilitate a central reporting dashboard.
Data to be collected through hard copy/tablets/kiosks/sms. SMS responses must not involve any cost to patients.
Cloud-side applications to be able to be skinned for user-friendly web page.
Accessible solution for learning disability users etc.
Ease of use must be considered — needs to be designed to allow as many patients as possible to give feedback — currently have a reporting requirement of 50 % of patients — this is only likely to increase.
Bidders need to be able to provide all necessary administrative support including sorting and data entry of hard copies etc.
The reporting solution must allow any time ‘Pull’ access to results dashboard/reporting area for wards and departments at local level, as well as regular ‘Push’ reports.
System to be operational by 1.7.2015. The Trust will only consider systems that are already proven in a healthcare environment and will not involve itself in system development.
Estimated value excluding VAT: 160 000 GBP
II.3)Duration of the contract or time limit for completion
Section III: Legal, economic, financial and technical information
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: Suppliers Instructions How to Express Interest in this Tender:
1. Register your company on the eSourcing portal (this is only required once) — Browse to the eSourcing Portal:https://commercialsolutions.bravosolution.co.uk and click the link to register — Accept the terms and conditions and click ‘continue’ — Enter your correct business and user details — Note the username you chose and click ‘Save’ when complete — You will shortly receive an e-mail with your unique password (please keep this secure).
2. Express an Interest in the tender — Login to the portal with the username/password — Click the ‘PQQs/ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) — Click on the relevant PQQ/ITT to access the content — Click the ‘Express Interest’ button at the top of the page — This will move the PQQ/ITT into your ‘My PQQs/My ITTs’ page. (This is a secure area reserved for your projects only) — You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ITT Details’ box.
3. Responding to the tender — Click ‘My Response’ under ‘PQQ/ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) — You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification — Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ITT — There may be a mixture of online and offline actions for you to perform (there is detailed online help available) You must then submit your reply using the ‘Submit Response’ button at the top of the page.
If you require any further assistance please consult the online help, or contact the eTendering help desk.
III.2.2)Economic and financial ability
Completion of the PQQ.
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.2.2)Information about electronic auction
IV.3.1)File reference number attributed by the contracting authority:
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
Section VI: Complementary information
VI.4.2)Lodging of appeals
The award decision notice will specify the criteria for the award of the contract, the reasons for the decision, including the characteristics and relative advantages, the name and score of the successful tender and the relative scores of the unsuccessful bidder. It will specify when the standstill period is expected to end or the date before which the Contracting Authority will not conclude the contract. If an appeal regarding the award of a contract has not been successfully resolved the Public Contracts Regulations 2006, as amended by the Public Contracts (Amendment) Regulations 2009 and the Public Procurement Miscellaneous Amendments) Regulations 2011, set out the time frame within which aggrieved parties who have been harmed or are at risk of a breach of the rules may take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought within 30 days from the date when the economic operator in question first knew or ought to have known that grounds for the bringing of proceedings have arisen. The Court may extend the 30 day period in a particular case if it is considered that there is good reason for so doing, up to a period of 3 months from the actual or deemed date of knowledge of the economic operator. The court may order the setting aside of the award decision or may order the Contracting Authority to amend many document and may award damages. If the contract has been entered into the Court may make a declaration of ineffectiveness or may order that the contract be shortened and additionally may award damages. The time limit for seeking such a declaration is generally 30 days from notification of the award (either by award decision notification or contract award notice depending on the circumstances) or otherwise 6 months.
Any such action must be brought promptly and the intention to take action brought to the attention of the contracting authority to enable suspension of award proceedings.
VI.5)Date of dispatch of this notice: