Provision of a Call Centre Telephony Solution

Provision of a Call Centre Telephony Solution

Scottish Borders Council.

CONTRACT NOTICE – NATIONAL

SUPPLIES

1 Authority Details

1.1

Authority Name and Address


Scottish Borders Council

Corporate Procurement, Council Headquarters,

Newtown St Boswells

TD6 0SA

UK

Simon Lynch

+44 1835824000

slynch@scotborders.gov.uk

+44 1835825150
http://www.scotborders.gov.uk

1.2

Address from which documentation may be obtained


Scottish Borders Council

Council Headquarters,

Newtown St Boswells

TD6 0SA

UK

Simon Lynch

+44 1835824000

+44 1835825150
http://www.scotborders.gov.uk

1.3

Completed documents must be returned to:


Scottish Borders Council

Council Headquarters,

Newtown St Boswells

TD6 0SA

UK

Simon Lynch

+44 1835824000

+44 1835825150
http://www.scotborders.gov.uk

2 Contract Details

2.1

Title

Provision of a Call Centre Telephony Solution

2.2

Description of the goods or services required

Scottish Borders Council wishes to appoint a supplier to provide a Call Centre Telephony Solution (“CCTS”) for Scottish Borders Council. It is anticipated that the successful supplier will provide support and maintenance for the solution in accordance with the terms of this ITT for a period of up to 3 years with the option to extend on an annual basis for a further 2 years .

 

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=228953.

The awarding authority has indicated that it will accept electronic responses to this notice via a ‘Tender Submission Postbox’ facility. Further details of this facility are available at http://www.publiccontractsscotland.gov.uk/PostBox/Postbox_Explain.aspx?ID=228953.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. The postbox closes precisely at the time stated.

2.3

Notice Coding and Classification

271000 Call Systems
271700 Telecommunications – Fixed
279999 other Information Communication Technology

170 … Scotland South

2.4

Total quantity or scope of tender

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

Single stage – Any candidate may submit a tender.

4.2

Reference number attributed to the notice by the contracting authority

SBC/CPS/668

4.3

Time Limits


02-07-2012  Time  13:00b) Time-limit for obtaining documentation

c) Estimated award date  15-08-2012

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN

4.6

Tender Submission Postbox

The awarding authority has indicated that it will accept electronic responses to this notice via the Tender Submission Postbox facility. Further details are available at http://www.publiccontractsscotland.gov.uk/PostBox/Postbox_Explain.aspx?ID=228953

5 Other Information

5.1

Additional Information

(SC Ref:228953)

5.2

Additional Documentation

20120423 SBC CCTS 668 – ITT draft v1.0
Call Centre Evaluation Matrix v1.0 Final

5.3

Publication date of this notice

23-05-2012