Provision of a Welfare Rights Advice Service within General Practice

Provision of a Welfare Rights Advice Service within General Practice

NHS Nottingham City Clinical Commissioning Group invites applications for the provision of a Welfare Rights Advice Service within General Practice.

Reference number: NCPCT/WELFARE/2012

Deadline date:13/07/2012

This deadline is for… Completion and Return of Tenders

Contract value:£0 – £70,000

Location where the contract is to be carried out: Nottingham

Is this suitable for smaller suppliers? Yes

Is this contract suitable for a voluntary, community and social enterprise organisations? Yes

Name of the buying organisation: Nottingham City Primary Care Trust


Description of the contract

NHS Nottingham City Clinical Commissioning Group invites applications for the provision of a Welfare Rights Advice Service within General Practice. The service aims to: The service will increase the availability of welfare advice provision to Nottingham City residents in order cope with the increased volume of welfare law advice needs arising due to the effects of the recession and unemployment. The service will aim to achieve the following: • promote patient self care and self management • improve patient access • improve care for patients by integrating public service delivery in general practice • provide services closer to patients The service will also deliver outcomes in line with the local authority ‘Nottingham Plan to 2020’ (, specifically: • Neighbourhood Nottingham Objectives for every neighbourhood to have good access to public services and for public service delivery to be better integrated to ensure more accessible and responsive services. • Working Nottingham Objective to significantly reduced poverty and deprivation. • Healthy Nottingham Objectives that people will be healthier, happier and live longer and able to achieve their potential and make a positive contribution, and to significantly reduce health inequalities between areas and social groups. The successful provider will offer welfare advice only to patients registered with a GP within the ‘Robin Hood Cluster’ of practices. The referral route will be as follows: • Patient discusses welfare issues and concerns during visit to their GP practice • Participating GPs will offer the patient the opportunity to see a Welfare Advisor. • The provider will facilitate a referral and booking process which takes place within 48 hours of the GP decision to refer. • Patient will attend an appointment with a Welfare Advisor within 2 weeks of referral. • The advisor will be either based in the practice or nearby community setting. The provider will ensure that they are able to facilitate a booking process which meets the needs of the clients. Specific needs to be taken into account include: • Financial ability to make telephone calls • Ability or willingness to accept incoming calls • Patient to be contacted within 48 hours Patients will be offered an appointment date which is 2 weeks or sooner from the date of referral at a location convenient to them. Appointments and continued support for clients will be prioritised according to the following criteria: Homelessness – Client has a County Court hearing date for seeking possession of their home, or – has an Eviction date (Court letters should be checked). Benefit/ Tax Credit Revision of Appeal – The client has a deadline for submitting a challenge (review/appeal) to a benefit/Tax Credit decision, or – the client has an Appeal hearing within the next few weeks. No money – The client needs assistance with an urgent benefit/Tax credit claim and/or Crisis Loan application because they have no money for essential items. Bailiff Action – Where bailiffs are due to visit the client to seize goods already indentified on previous entry into the home (already a ‘walking possession order’ in place). We are looking to award the contract to one provider, who will be able to provide the service across multiple locations either within or close to ‘Robin Hood Cluster’ GP practices. To request a tender pack please contact David Bailey on Tel 0115 8831773 or email Submitted tenders should be no more than 20 pages including all appendices and supporting information. Closing date for completed tenders will be Friday 13th July 2012. Interviews for shortlisted providers will take place between 23rd July and 3rd August 2012. Likely Service Start Date- 1st September Contract term- 1 year pilot




Classification of the contract

85312400 Welfare services not delivered through residential institutions

85311300 Welfare services for children and young people

85311100 Welfare services for the elderly


Additional information

Contract type: Services – Unspecified

Is it a framework agreement? No

Is this contract related to a programme of funding? No

Contract will be awarded based on: Most economically advantageous tender in terms of: The criteria stated in the contract documents

Estimated length of contract: 12 Months


Who to contact

Contact name David Bailey

Organisation name Nottingham City Primary Care Trust

Address Byron Court, Brookfield Industrial Estate, Arnold, Nottingham, NG5 7EW

Telephone 0115 8831773

Extension number:


Web address


How to apply

Interested Suppliers should contact David Bailey, Supplies Manager to request a tender pack. The closing date for the completion and return of tenders is Friday 13th July 2012.