Provision of Catering Services OFCOM

Provision of Catering Services OFCOM

The contract duration is three years with two options to extend by further periods of 12 months each, to a maximum contract period of five years.

UK-London: catering services

2012/S 54-088285

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Riverside House, 2a Southwark Bridge Road
For the attention of: Mark Lundy
SE1 9HA London
Telephone: +44 2079813204

Internet address(es):

General address of the contracting authority: Office of Communications, Riverside House, 2a Southwark Bridge Road, London SE1 9HA
Address of the buyer profile:

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law
I.3)Main activity

Other: Independent Communications Regulator
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1.1)Title attributed to the contract by the contracting authority:

UK-London: Provision of Catering Services.
II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 17: Hotel and restaurant services
Main site or location of works, place of delivery or of performance: UK London.
NUTS code UKI1

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

Ofcom is the independent regulator and national competition authority for the communications industries within the UK, with responsibilities across television, radio, telecommunications, wireless communications services and postal services. Ofcom was created in December 2003 by merging five legacy regulatory bodies and responsibility for postal regulation transferred to Ofcom in October 2011. For more information, visit

At Riverside House there is approximately 1 000 staff, including tenants who use the cafe and hospitality services. Ofcom requires a professional and highly effective catering supplier to provide a high standard of catering services to staff, executives and visitors. Our catering offering comprises a cafe, hot drinks vending and hospitality. The cafe provides breakfast for around 130 customers daily and lunch (including deli bar) for around 240 customers daily. Hot drinks vending (for Ofcom only) consists of managing 13 hot drinks machines spread over seven floors for approximately 800 people. A hospitality service is provided to a suite of ten meeting rooms on the 1st Floor, the Ofcom Board Room and another meeting room on the 11th Floor, and sometimes tenants’ board rooms on their floors. Occasionally there are evening events that require a hospitality service. Functions can vary from 0-6 per day and numbers at each function can vary from 2-200. A compact kitchen is provided, adjacent to the cafe on the Ground Floor and a pantry on the 1st Floor for servicing hospitality functions. The supplier must be willing to participate in recycling initiatives.
This contract will operate on a cost-plus management fee basis, with guarantees.
The contract duration is three years with two options to extend by further periods of 12 months each, to a maximum contract period of five years.

II.1.6)Common procurement vocabulary (CPV)

55520000, 55510000, 55321000, 55330000, 55300000, 55512000, 55320000, 55322000, 55511000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

Estimated value excluding VAT:
Range: between 1 000 000 and 1 250 000 GBP
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Starting 1.2.2013. Completion 31.1.2018

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Payment terms will be indicated in the contract documents. Tenders to be priced in sterling. Payment to be made in sterling.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Joint and several liability.
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: NOTE: To express interest in this requirement, suppliers are required to complete and submit a pre-qualification questionnaire (PQQ). Details are as follows.
Suppliers’ instructions on hw to express interest in this tender:
1. Register your company on the eSourcing portal (this is only required once)
— browse to the esourcing portal: and click the link to register,

— accept the terms and conditions and click ‘continue’ – enter your correct business and user details,
— note the username you chose and click ‘save’ when complete,
— you will shortly receive an email with your unique password (please keep this secure).
2. Express an Interest in the tender
— login to the portal with the username/password,
— click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier),
— click on the relevant PQQ/ ITT to access the content,
— click the ‘Express Interest’ button at the top of the page. This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. This is a secure area reserved for your projects only),
— you can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box.
3. Responding to the PQQ/ITT?
— click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining),
— you can now use the ‘Messages’ function to communicate with the buyer and seek any clarification,
— note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT – There may be a mixture of online & offline actions for you to perform (there is detailed online help available) You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Refer to the PQQ (see section III.2.1 above).
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Refer to the PQQ (see section III.2.1 above).
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged number of operators: 5
Objective criteria for choosing the limited number of candidates: Refer to the PQQ (see section III.2.1 above).
IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated below

1. Price. Weighting 30

2. Suitability of proposed service delivery model. Delivery model proposed fulfils Ofcom’s requirements. Weighting 15

3. Quality and availability of resources. Tender demonstrates service delivery will be supported by high quality staff for both on site and off site operations.. Weighting 10

4. Quality and variety of produce. Tender demonstrates high standard of service delivery with regard to quality and freshness of produce and variety and appeal of food provided.. Weighting 10

5. Innovation and creativity. Tender clearly demonstrates innovative thinking and creativity in terms of service delivery and management, with consideration of change or improvements to current service delivery. Weighting 5

6. Management and Administration. Tender demonstrates how the services will be effectively managed and administered by the supplier, including benchmarking, reporting and costs and sales analysis. Weighting 15

7. Environmental and sustainability issues. Tender demonstrates consideration of relevant environmental and sustainability issues in operations and service delivery. Weighting 5

8. Site Visits. Tenderer demonstrates and provides evidence of capability and quality with regard to relevance of sites visited, personnel employed at those sites, quality of food provided, innovation and overall presentation, overall impression and attitude of site clients.. Weighting 10

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

Ofcom 09/2012
IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate

16.4.2012 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders

Date: 12.6.2012 – 15:00
Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

Refer to the PQQ (see Section III.3.1 above).
Operators that wish to express interest in being invited to tender for the requirement should submit their Expression of Interest and completed prequalification questionnaire via the Ofcom Bravo Solutions website at by the closing date of 12:00 hours on Monday 16.4.2012.

Ofcom intends to issue invitation to tender documents to those operators that are selected by 8.5.2012. Tender responses will be required to be submitted by tenderers via the Ofcom Bravo Solutions website at by 15.00 on 12.6.2012 (provisional).

Ofcom intends to hold a Bidders’ Conference and site visit of its Headquarters in London SE1, approximately 1week after the Invitation to tender has been issued, and has provisionally booked the event for 14 or 15.5.2012.
The tender evaluation process will include a visit by the evaluation team to reference sites identified in tenderers’ proposals.
The resulting contract is expected to be awarded during September 2012, and the Commencement Date is expected to be 1.2.2013.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Ofcom will incorporate a standstill period of ten days between the communication of the award decision to tenderers and entering into a contract with the successful tenderer. Tenderers wishing to obtain further debriefing a minimum of three working days before the end of the standstill period must request it within two working days of the award decision being communicated to them. This should be requested from the contact point indicated in section I.1.
Where issues regarding the award cannot be resolved between Ofcom and the tenderer, the Public Contracts Regulations 2006 allow for appeals to be brought before the High Court of England and Wales. Any such appeal must be brought promptly and in any event within three months.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:14.3.2012