Provision of ICT Support

Provision of ICT Support

Hanover (Scotland) Housing Association. Server Hardware Maintenance Support agreement.

CONTRACT NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address


Hanover (Scotland) Housing Association

Finance and Risk Management Services, 95 McDonald Road,

Edinburgh

EH7 4NS

UK

Janet McGrouther

+44 1315570598

+44 1315577424
http://http//:www.hsha.org.uk

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

Provision of ICT Support

2.2

Description of the goods or services required

There are three services required for tender:

Server Hardware Maintenance Support agreement

Two Managed Service Support agreements

Reactive pool of call outs for hardware replacement and planned pool of hardware replacement.

The managed service agreement would be required throughout Scotland. As engineers will be attending sites providing accommodation to older people the Association would require them to be friendly and supportive. The successful organisation will be expected to work with the Hanover (Scotland) ICT Service Desk with actions for solutions along with confirming successful resolution of faults.

 

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=224367.

The awarding authority has indicated that it will accept electronic responses to this notice via a ‘Tender Submission Postbox’ facility. Further details of this facility are available at http://www.publiccontractsscotland.gov.uk/PostBox/Postbox_Explain.aspx?ID=224367.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. The postbox closes precisely at the time stated.

2.3

Notice Coding and Classification

271300 Maintenance
271500 Services
271510 Services – Application Service Provision
279999 other Information Communication Technology

100 All Scotland

2.4

Total quantity or scope of tender

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

Single stage – Any candidate may submit a tender.

4.2

Reference number attributed to the notice by the contracting authority

B&C/002/11/12

4.3

Time Limits


18-04-2012  Time  12:00

b) Time-limit for obtaining documentation  13-04-2012

c) Estimated award date  30-04-2012

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN 

4.6

Tender Submission Postbox

The awarding authority has indicated that it will accept electronic responses to this notice via the Tender Submission Postbox facility. Further details are available at http://www.publiccontractsscotland.gov.uk/PostBox/Postbox_Explain.aspx?ID=224367

5 Other Information

5.1

Additional Information

(SC Ref:224367)

5.2

Additional Documentation

Final ITT ICT Support Agreement 20 March 2012
Copy of AppendixA
Copy of AppendixB
HSHA Standard Conditions of Purchase of Goods and Services

5.3

Publication date of this notice

20-03-2012