Provision of IT infrastructure and support services

Provision of IT infrastructure and support services

Wales and West Utilities Limited.

UK-Newport: IT services: consulting, software development, Internet and support

2012/S 67-110314

Contract notice – utilities

Services

Directive 2004/17/EC

Section I: Contracting entity

I.1)Name, addresses and contact point(s)

Wales and West Utilities Limited
Wales & West House, Spooner Close, Coedkernew
Contact point(s): Adrian Cross
For the attention of: Adrian Cross
NP10 8FZ Newport
UNITED KINGDOM
E-mail: wwuprocurement@wwutilities.co.uk

Internet address(es):

General address of the contracting entity: www.wwutilities.co.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from:

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Main activity

Production, transport and distribution of gas and heat
I.3)Contract award on behalf of other contracting entities

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting entity:

Provision of IT infrastructure and support services.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s):

Wales & West Utilities (WWU) is an independent gas distribution network which owns and operates gas pipelines in Wales and the South West of England. The company was formed in June 2005 following the sale of a number of regional gas distribution networks by National Grid Transco. A completely new IT infrastructure and applications landscape was implemented in 2005 and 2006 and an IT organisation formed based on an outsourcing model. A small in-house IT team was assembled and 2 principal contracts established with outsourcing providers, one for infrastructure provision, support and services and one for applications support and development services.
This contract provides for infrastructure provision, support and services (datacentre services, service desk and desktop support).
Ofgem, the regulator for the gas industry, has stipulated a new price review period of 8 years starting on 1.4.2013. It is expected that the new contract will be for a similar duration (4 years + 4 years). The service provided is currently based on an onshore / offshore delivery model.
The application support services are provided under a separate contract which is not subject to tender and is out of scope.
Servers owned by WWU constitute an element of critical national infrastructure and are currently hosted at 2 data centres in the UK. The hosting must follow CPNI guidelines which can be found at www.cpni.gov.uk.

The key objectives of WWU in selecting partners are:
— To reduce ongoing operating costs,
— To maintain or improve stability, resilience and performance of the landscape,
— To provide extraordinary levels of customer service,
— To form a long-term relationship that will bring added value within a -one team- environment. This will include involvement in IT strategy definition and commitments to continuous improvement.
WWU would like to invite expressions of interest based on the Lots specified below. It is understood synergies exist between the Lots and this must be considered by all parties.
N.B. – No further qualification or tender information will be published until the expression of interest period has closed.
N.B. Please note requirements for compliant expressions of interest in Section III.2) Conditions for participation.

II.1.6)Common procurement vocabulary (CPV)

72000000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots
II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

Wales and West Utilities Limited is seeking suppliers with proven experience and capability to supply a range of IT operational services. The scope will be split into the following lots:
LOT 1: Data Centre Services.
LOT 2: Service Desk and Desktop Support.
LOT 3: Database Management and Support.
LOT 4: Project Delivery and Consultancy Services.
II.2.2)Information about options

Options: no
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Duration in months: 96 (from the award of the contract)

Information about lots

Lot No: 001 Lot title: Data Centre Services

1)Short description:

Hosting, management, support and maintenance of network and core infrastructure, including Datacentre Services.
2)Common procurement vocabulary (CPV)

72000000

3)Quantity or scope:

— Infrastructure Applications,
— Data Management,
— Server Management,
— Unified Communications,
— Wide and Local Area Network Management,
— Business Continuity,
— Procurement Management.
Current Volumes:
On-site estate currently comprises 170+ servers including Wintel estate, Unix, virtualisation; and storage devices.
Management of operating system patching, backups and restores, Anti-Virus services, monitoring, and preventative maintenance.
Currently infrastructure utilises accommodation in 2 data centres.
External hosting for selected services will be considered.
Support required on a 24/7x 365 basis.
5)Additional information about lots:

Successful bidders for Lot 1, Lot 2 and Lot 3 will be automatically selected as a Project Delivery and Consultancy Services partner (Lot 4).
Lot No: 002 Lot title: Service Desk and Desktop Support

1)Short description:

Provision of an ITIL/BS20000 aligned IT service desk, managing all demands for service; including the reporting and resolution of incidents, problems and requests.
Comprehensive support for workplace devices. Installs, moves, additions and deletions.
End user support for application and service issues, not just hardware.
Installation of local software.
2)Common procurement vocabulary (CPV)

72000000

3)Quantity or scope:

— Service Management,
— Service Desk,
— Incident Management,
— Problem Management,
— Change Management,
— Service Request Management,
— Security Management,
— Inventory Management,
— Desktop Management,
— Physical Cabling of the LAN Access Layer,
— Voice Network Management,
— Print Management,
— Procurement Management.
Current Volumes:
User-base of approx 1500, including office based and field operatives.
Desktops, laptops, toughbooks, mobile devices, mobile telephones, tablets, Blackberry and smart phones, printers, remote access tokens, etc.
On-site presence is essential.
Support required on a 24/7x 365 basis.
5)Additional information about lots:

Successful bidders for Lot 1, Lot 2 and Lot 3 will be automatically selected as a Project Delivery and Consultancy Services partner (Lot 4).
Lot No: 003 Lot title: Database Management and Support

1)Short description:

Management, support and maintenance of a range of databases of various types. The service will include the management and support of SAP Basis, MS SQL Server and Oracle databases.
2)Common procurement vocabulary (CPV)

72000000

3)Quantity or scope:

— Database Management,
— SAP Basis.
Current Volumes:
User-base of approx 1500, including office based and field operatives.
Approximately 70 databases utilising approximately 1TB of data.
On-site presence is essential.
Support required on a 24/7x 365 basis.
5)Additional information about lots:

Successful bidders for Lot 1, Lot 2 and Lot 3 will be automatically selected as a Project Delivery and Consultancy Services partner (Lot 4).
Lot No: 004 Lot title: Project Delivery and Consultancy Services

1)Short description:

Project delivery as a result of change. Consultancy services providing solution support and training regarding those changes.
2)Common procurement vocabulary (CPV)

72000000

3)Quantity or scope:

— Project Delivery,
— Consultancy Services,
— Training.
Current Volumes:
Approximately 30 project deliveries per year (small, medium and large).
Approximately 10 consultancy assignments per year.
5)Additional information about lots:

Successful bidders for Lot 1, Lot 2 and Lot 3 will be automatically selected as a Project Delivery and Consultancy Services partner (Lot 4).

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

To be identified in the Invitation to Tender if required.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

To be identified in the Invitation to Tender.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

In the event that Contractors form a joint venture, partnership or other form of consortia, joint and several liability of each participant will be required by the Contracting Entity.
III.1.4)Other particular conditions:

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Further information will be available in the tender documentation.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Applicants will be ineligible for participation in the tender process where the applicant:
a) is bankrupt or is being wound up, whose affairs are being administered by the court, who has entered into an arrangement with creditors or who is in any analogous situation arising from a similar procedure under national laws and regulations;
b) is the subject of proceedings for a declaration of bankruptcy, for an order for compulsory winding-up or administration by the court or for an arrangement with creditors or is the subject of any other similar proceedings under national laws or regulations;
c) has a serving director or partner who has been convicted of an offence concerning his professional conduct by a judgement which has the force of res judicata;
d) has a serving director or partner who has been guilty of grave professional misconduct proven by a judgement which the contracting entity can justify;
e) has not fulfilled obligations relating to the payment of social security contributions in accordance with the legal provisions of the country in which he is established or those of the country of the contracting authority;
f) is guilty of serious misrepresentation in supplying the information required under the provisions of the Directive on the criteria for qualitative criteria. Applicants must supply a statement with their request to participate confirming that none of the foregoing apply.
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Applicants are required to provide:
1) Full company details including registered office address and registration number;
2) A current credit reference report (only the following formats will be accepted: Equifax, Experian, D&B, Graydons, Checkit (ICC)).
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met: Further information will be available in the pre-qualification documentation.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Negotiated
Some candidates have already been selected (if appropriate under certain types of negotiated procedures): no
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications or in the invitation to tender or to negotiate
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting entity:

WWU0578
IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents

Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

25.4.2012 – 00:00
IV.3.5)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.6)Minimum time frame during which the tenderer must maintain the tender
IV.3.7)Conditions for opening tenders

Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published: 8 years.
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information:

Applicants responding to this Notice, who satisfy the conditions as indicated in Section III, will be invited to take part in a comprehensive tender process. This tender process will determine whether applicants can provide an economically advantageous service to the client, which may lead to an award of contract. Applicants must provide details of a single point of contact including an electronic mail address that will be used for further communications. Any communications from applicants, including the request to participate, must be by electronic mail or letter to the address shown in I.1. Applicants are advised that the contract duration indicated in II.3. is an indicative period under consideration. The dates and associated conditions will be stipulated in the invitation to tender. Applicants should note that Wales and West Utilities employ an eSourcing system and all participants will be required to use this system whilst tendering. Further information on the eSourcing system will be provided at tender stage.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Wales and West Utilities will incorporate a minimum 10 calendar day standstill at the point of information on the award of the contract is communicated to tenderers. This period allows unsuccessful tenderers to seek further debriefing from the contracting authority before the contract is entered into. Applicants have 2 working days from notification of the award decision to request additional debriefing and that information has to be provided a minimum of 3 working days before expiry of the standstill period. Such additional information should be requested from the address in section I.1.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:3.4.2012