Provision of Over the Counter Bill Payment Services for United Utilities
This contract will facilitate an over the counter service for customers who wish to pay their water bills by this method.
UK-Warrington: financial transaction processing and clearing-house services
Contract notice – utilities
Section I: Contracting entity
I.1)Name, addresses and contact point(s)
United Utilities Water PLC
Haweswater House, Lingley Mere Business Park, Lingley Green Avenue
Contact point(s): Leslie Mather
For the attention of: Leslie Mather
WA5 3LP Warrington
Telephone: +44 1925678090
General address of the contracting entity: www.unitedutilities.com
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.3)Contract award on behalf of other contracting entities
The contracting entity is purchasing on behalf of other contracting entities: no
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting entity:
Provision of Over the Counter Bill Payment Services.
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 6: Financial servicesa)Insurances services b)Banking and investment services
Main site or location of works, place of delivery or of performance: North West of England.
NUTS code UKD
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves the establishment of a framework agreement
II.1.4)Information on framework agreement
Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 3
Duration of the framework agreement
Duration in months: 36
Estimated total value of purchases for the entire duration of the framework agreement
Estimated value excluding VAT: 3 000 000 GBP
II.1.5)Short description of the contract or purchase(s):
This contract will facilitate an over the counter service for customers who wish to pay their water bills by this method. Payments can be made by customers in cash sterling, and possibly by cheque or debit/credit card. Transactions shall be processed and transmitted by electronic link. However, Tenderers will be asked to quote for a number of options based upon different exclusivity options and the resultant contract will be awarded based on the most econmically advantageous bid (in line with published award criteria) resulting from the submitted bids per option.
The Contracting Entity is seeking to enter into between one and three framework agreements for the provision and operation of over the counter and associated services for water bill payment as detailed below:
a) over the counter retail and payment network services
b) taking of payments in sterling cash, and possibly by cheque, debit and credit cards
c) provision of adequate outlet coverage
d) the capture of basic customer data
e) the consolidation and remittance of all outlet transactional data and funds
f) customer marketing and communications
g) financial forecasting and reporting for all over the counter transactions.
h) other related services to be determined at ITT stage.
II.1.6)Common procurement vocabulary (CPV)
II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Information about lots
This contract is divided into lots: no
II.1.9)Information about variants
Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
The total size of the Contracting Entity’s over the counter market is currently in the region of 4 200 000 transactions per annum with a collection value of around 96 000 000 GBP per annum.
The framework agreement(s) will be awarded for an initial period of three years with options to extent for two further periods of two years (potentially 7 years in total).
Estimated value excluding VAT: 3 000 000 GBP
II.2.2)Information about options
Description of these options: The framework agreement(s) will be awarded for an initial period of 3 years with options to extent for 2 further periods of two years (potentially 7 years in total).
Provisional timetable for recourse to these options:
in months: 6 (from the award of the contract)
II.2.3)Information about renewals
This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion
Duration in months: 36 (from the award of the contract)
Section III: Legal, economic, financial and technical information
III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
Parent company guarantees may be required. Any interested party should note this and be willing to provide one if requested.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
Joint and several liability under English law. Subcontracting will be permitted.
III.1.4)Other particular conditions:
The performance of the contract is subject to particular conditions: yes
Description of particular conditions: To be identified in the Pre-Qualification Document.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: Interested parties will be expected to demonstrate legal position, economic and financial capacity and technical capability.
III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: A financial assessment will be undertaken as part of the Pre-Qualification Process.
Information and formalities necessary for evaluating if the requirements are met: Information and formalities necessary for evaluating if applicants have sufficient technical capacity will be sought at Pre-Qualification stage.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no
Section IV: Procedure
IV.1)Type of procedure
IV.1.1)Type of procedure
Some candidates have already been selected (if appropriate under certain types of negotiated procedures): no
The most economically advantageous tender in terms of the criteria stated in the specifications or in the invitation to tender or to negotiate
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3.1)File reference number attributed by the contracting entity:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents
Time limit for receipt of requests for documents or for accessing documents: 12.7.2012 – 17:00
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate
12.7.2012 – 17:00
IV.3.5)Language(s) in which tenders or requests to participate may be drawn up
IV.3.6)Minimum time frame during which the tenderer must maintain the tender
IV.3.7)Conditions for opening tenders
Persons authorised to be present at the opening of tenders: yes
Conditions for opening tenders will be disclosed in the Invitation to Tender.
Section VI: Complementary information
VI.1)Information about recurrence
This is a recurrent procurement: yes
Estimated timing for further notices to be published: Either 36 months, 60 months or 84 months depending on whether options to extend are taken.
VI.2)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
Interested parties should email the contact detailed in I.1 above to register their interest in this procurement. Applicants should detail the following information in their request to participate:
— Company name,
— Main contact name,
— Main contact email address,
— Main contact telephone number.
Following the closing date of the notice (12/07/12) the Pre-Qualification documents will be sent to the named contact email address.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice:11.6.2012