Provision of Travel Services to the Home Office

Provision of Travel Services for Immigration Purposes.

United Kingdom-Croydon: Travel services

2016/S 054-089911

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Home Office
7th Floor, Long Corridor, 40 Wellesley Road
Contact person: Travel Services Procurement Project Team
NUTS code: UKInternet address(es):Main address:

Address of the buyer profile:

I.2)Joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
Tenders or requests to participate must be submitted to the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:

I.4)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5)Main activity

Public order and safety

Section II: Object

II.1)Scope of the procurement


Provision of Travel Services for Immigration Purposes.

Reference number: HO/15/02

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

The provision of a number of travel services which includes, but are not limited to, booking of scheduled and chartered flights and hotels for immigration purposes.

II.1.5)Estimated total value

Value excluding VAT: 9 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

The Home Office is responsible, under the Immigration Act 1971 and the Immigration and Asylum Act 1999, for detaining and/or enforcing the removal of certain persons (returnees) from the UK.

Returnees (and when required security escort staff) are transported either by scheduled flights with commercial carriers or via chartered aircraft.

The core objective of the Travel Service is to manage the transport arrangements for those individuals being removed from the UK. There may also be a requirement to manage travel arrangements for other immigration/government purposes as required by the Authority e.g. for Prisoner Transfers overseas.

The Home Office is seeking commercial partner(s) for the provision of a range of travel booking services. These services include (but are not limited to):

— Provision of a comprehensive travel service that complies with requirements and restrictions imposed in relation to the transportation of immigration passengers by carriers for scheduled flights;

— Provision of tickets for Service Users, taking into account restrictions imposed by individual airlines;

— Following detailed and specific individual airline procedures for obtaining refunds;

— Managing relationships with the carriers to maximise cost-effective opportunities

— Provision of a complete Charter service as necessary.

— Providing hotel bookings as necessary.

The estimated contract value of 9 000 000 GBP, provided at Section II.3, is an estimated total value for the period of 7 years (5 years initial period and two years extension). This estimated total value does not include pass through cost of approximately 200 000 000 GBP which is associated with purchase costs for Tickets, chartering aircraft(s) and hotel bookings.

With regards to Section I.3) Communication, in order to gain access to the procurement documents potential bidders are required to follow the instructions given at Section VI.3) Additional information.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 9 000 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: yes
Description of renewals:

This contract can be extended by further 2 extensions of 1 year each.

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:

The evaluation process will be detailed within the Request for Information (PQQ) documentation. The Authority intends to invite 5 Respondents, who meet the Authority’s PQQ requirements to Tender.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project: The cost of some airline tickets and charters is currently part funded by the Asylum, Migration and Integration Fund (AMIF)

II.2.14)Additional information

The Authority is not responsible for any bidding costs incurred by potential suppliers in respect of this. The Authority reserves the right to abandon the competitive process and not award any contract; make any changes it sees as reasonable to the competition; remove and/or amend element(s) from the scope of the requirements; and accept or reject any tender.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2016/S 021-032398

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 14/04/2016
Local time: 11:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

Potential Suppliers are requested to express interest by 12.4.2016; the process for expression of interest and requesting further information is set out below.

For the avoidance of doubt, please note that potential suppliers are required to express an interest separately for this competition regardless of their involvement in the Market Engagement activities, any such involvement will not constitute an expression of interest for the competition advertised in this notice.

The Home Office uses an eSourcing toolkit to enable its sourcing activities to be conducted over the internet. In order to express an interest process please follow the steps set out below.

Step 1.

Any organisation intending to submit an expression of interest must be registered (unless your organisation is already registered) as a supplier with the Crown Commercial Service (CCS) eSourcing Portal (see the timeline for expressing interest below).

To register, visit the portal’s login page at by clicking on the Register for CCS eSourcing link on the portal homepage.

For technical assistance on use of the e-Sourcing Suite please contact Crown Commercial Service Helpdesk: + 44 345 010 3503 or

Please note that before potential suppliers can be provided with further information regarding this project they will be required to sign a Non Disclosure Agreement (NDA) and return it to the Home Office.

Step 2.

Once potential suppliers are registered on the CCS portal, they are required to email: following which they will be linked to the event entitled ‘Travel Services Procurement Project (NDA)’ which will enable them to gain access to the NDA. In their email: potential suppliers should include following details:

— Their full name(s),

— The full name and contact details (e-mail address and telephone number) of the person (who is registered on the CCS portal) with whom the Home Office can communicate on this matter.

Once they have obtained access to the NDA event, the potential suppliers should read the NDA instructions; then sign and submit the NDA to the Home Office via the CCS portal as soon as possible.

Step 3.

Once the NDA is submitted, potential suppliers should send an email entitled ‘Travel Services Procurement Project — RFI’ confirming submission of the NDA. Once the email confirmation is received the Home Office will check the NDA on order to link the organisation to the event on CCS portal where the Request for Information (RFI) documentation will be available.

If your organisation is proposing to submit bids under more than one entity i.e. as a Sole Provider and Joint Venture you will need to ensure that your organisation is multi-registered on the eSourcing portal.

If your organisation is only proposing to place a single bid type i.e. as either a Sole Provider, Joint Venture or Consortium you have NO need to multi-register but MUST inform us of which entity you will be responding under.

Organisations who have complied with the foregoing will receive details of how to access and complete the online request for information (RFI).

RFI clarification request must be submitted no later than 8.4.2016, 11:00 BST.

Any expressions of interest not submitted in the required form (or containing the requested information) may be rejected.

Bidders should note that the Authority regards evaluation of tenders as a continuous process right up to award of contract. Due consideration will be given to any relevant factors that come to light during this process and further information may be sought at any time.

In the event of an unsatisfactory finding at any stage in the evaluation process, the Authority reserves the right to disqualify the organisation concerned from the competition without compensation.

VI.4)Procedures for review

VI.4.1)Review body

No Review Body
Not Applicable

VI.4.2)Body responsible for mediation procedures

No Review Body
Not Applicable
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: